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Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

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One other reason for ensuring that techn...

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What is a technical communicator?

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A technical communicator is a profession...

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Which of these is a process-related factor you must consider when communicating on the job?


A) How will your document aid problem solving?
B) What is the problem context for your document?
C) What problems is your audience trying to solve?
D) Do your schedule and budget limit how much information you can include in the document?

E) A) and B)
F) B) and C)

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As used in Chapter 1, what does clarity mean?

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As used in Chapter 1, the term "clarity"...

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You are in charge of creating a podcast of an interview with the CEO of your company. The audio file will be posted on the company's website. You decide to make a transcript available so that audience members with hearing impairments will be able to read the interview. Which measure of excellence in technical communication does this decision reflect?


A) accuracy
B) accessibility
C) usability
D) clarity

E) A) and B)
F) All of the above

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How does emotional intelligence relate to being a successful communicator in the workplace?

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Emotional intelligence is closely relate...

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Which two things must you clearly understand in order to communicate successfully?


A) your audience and your purpose
B) your proposal and your audience
C) your documentation and measures of excellence
D) your software and your hardware

E) All of the above
F) C) and D)

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Accessibility is a measure of how easily a document can be downloaded.

A) True
B) False

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Chapter 1 identifies five sets of factors to consider when communicating technical information. Which of the following is NOT on this list?


A) image-related factors
B) setting-related factors
C) purpose-related factors
D) audience-related factors

E) A) and C)
F) None of the above

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Chapter 1 defines technical communication as a process encompassing which of the following?


A) documents and activities
B) documentation and analysis
C) process and analysis
D) diagramming and activities

E) A) and C)
F) A) and D)

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Social-media posts such as tweets can be examples of technical documents.

A) True
B) False

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Which statement best explains how the concept of company branding is related to technical communication?


A) Branding is concerned with making money, and employees are paid to help companies make money.
B) Branding is concerned with the image that a company presents to the world, and that image includes its documents.
C) Branding is largely concerned with color choices, so a document must contain the company's colors.
D) Branding is concerned with slogans, and you might have to write a slogan for your department.

E) A) and D)
F) None of the above

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One basic purpose of design features is to create a positive impression with a document. What is one other purpose mentioned in Chapter 1?

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As the specific content of Chapter 1 is ...

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Chapter 1 identifies nine measures of excellence in technical communication. Which pair in the following list might seem contradictory?


A) accuracy and correctness
B) conciseness and clarity
C) comprehensiveness and conciseness
D) accessibility and professional appearance

E) All of the above
F) B) and D)

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When you are communicating technical information on the job, your audience tends to be the same every time.

A) True
B) False

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As used in Chapter 1, what does usability mean?

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As used in Chapter 1, the term "usabilit...

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Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?


A) ability to perform research
B) ability to write code
C) ability to analyze information
D) ability to speak and write clearly

E) B) and D)
F) B) and C)

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Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?


A) It's the right thing to do.
B) If readers bring your dishonesty to the attention of your supervisor, your career may suffer.
C) Readers can get hurt if you are dishonest.
D) You and your organization could face serious legal charges if you are dishonest.

E) A) and B)
F) C) and D)

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Generosity and honesty are characteristics of effective technical communicators.

A) True
B) False

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Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

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The ability to prioritize and respond qu...

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Showing 21 - 40 of 40

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