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Exam 6: Understanding the Management Process

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Question 1

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Greg is the general manager of a minor league hockey team that supplies players to an NHL team when there are injuries. He needs to hire a new coach. The coach has to make decisions quickly in the middle of a game where there is no time to discuss strategy. Which type of leadership style should the hockey coach be using with the players?

A) charismatic leadership
B) autocratic leadership
C) participative leadership
D) top-down leadership

E) All of the above
F) B) and C)

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Question 2

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A division manager has expanded her staff by 10% to help reach the company's sales goals for the year. But now she finds that morale is low, which could jeopardize chances of reaching that sales goal. She increases salaries by 15% as a result, and begins meeting weekly with the team. These activities fall primarily within which function of management?

A) leading and motivating
B) planning
C) organizing
D) controlling

E) A) and D)
F) A) and C)

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Question 3

Multiple Choice

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Nisha's lack of effective writing skills and her challenges in speaking to groups of people are causing stress in her job. She is becoming very aware that she needs to improve her skills in which of the following areas?

Leadership can best be defined as the ability to do which of the following?

Which of the following is external to a firm and exists independently of a company?

A brand manager at Procter & Gamble would like to raise the profile of a new shampoo the company has introduced. She thinks her best options may be a celebrity endorsement or a unique advertising campaign. She calls together her team to brainstorm more ideas. The brand manager is in which stage of the managerial decision-making process?

Alexa was recently put in charge of a multi-million-dollar project. She selects several individuals to help with this effort and assigns each certain tasks to perform. In addition, she indicates that all decisions must be routed through her. Alexa is exhibiting which leadership style?

The former CEO of Scott Paper had a reputation for publicly humiliating subordinates who annoyed or disappointed him. Which type of skills did this manager need to improve?

Air Canada has established a goal of increasing profits by 12% next year. To ensure that the goal is reached, management monitors profits on a monthly basis. After three months, if profits have not increased by 3%, management will take corrective action to get the company on track. By doing so, management is carrying out which of its four functions?

The owners of Bahn Mi Boys Sandwiches are conducting a SWOT analysis. They list their "freaky fast service" as which of the following?

When Starbucks states that by 2017 it plans to purchase 100% of its coffee from ethical sources, it is stating which of the following?

If Walmart were performing a SWOT analysis, its highly efficient distribution systems would be classified as which of the following?

Gary recently noticed that the plant he is managing is delivering only 30% of its products on time. To determine the reason for the problem, he assembles various department heads and the plant supervisor to get their input on the matter. Although the ultimate responsibility is his, he has no difficulty delegating decision-making authority to any member of this group. This style of leadership suggests that Gary is which type of leader?

Which leadership style advocates that a leader makes all decisions and tells subordinates what to do and how to do it?

Which of the following is true regarding middle management in organizations?

Martha Stewart makes every decision for her lifestyle brand Martha Stewart Living, no matter how small. She is able to make quick decisions due to her consistent vision. Stewart's leadership style can be described as which of the following?

At his son's school career day, Roberto explained that his job requires him to create a strategic plan for implementing his company's goals. He uses his conceptual skills to understand how various departments in the organization can work together to reach these goals. He also spends a lot of time communicating with others both inside and outside of his company. Based on Roberto's description of the skills he uses in his job, Roberto is likely which type of manager?

Scott is in charge of managing, advertising, and selling the company's products. Scott is which type of manager?

A manager with which type of skills has the ability to deal effectively with people inside and outside the organization?

While conducting a SWOT analysis, a Pita Pit executive notes that avocado prices have increased by over 40%, which would be classified as a threat. The same executive also suggests that Pita Pit could experiment with edamole, which is guacamole made from shelled edamame. This is classified as which of the following in the SWOT analysis?