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Which online marketing tactic involves interacting with consumers on social networks such as Facebook, Twitter, and Instagram?


A) social media marketing
B) search engine optimization
C) content marketing
D) lead generation

E) B) and C)
F) A) and D)

Correct Answer

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Which of the following is considered a social networking site for professionals?


A) Pinterest
B) Google+
C) LinkedIn
D) Facebook

E) None of the above
F) All of the above

Correct Answer

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Which online marketing tactic involves maximizing the number of visitors to a particular website by ensuring that the site appears high on the list of results returned by Google or Bing?


A) social media marketing
B) search engine optimization
C) landing pages
D) banner ads

E) B) and C)
F) A) and D)

Correct Answer

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Mobile devices make up approximately what percent of all local search traffic?


A) 35%
B) 80%
C) 20%
D) 50%

E) A) and D)
F) A) and C)

Correct Answer

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Pharma Plus Pharmacy uses data from its customers' loyalty cards to search for correlations in products customers purchase to determine how to better serve customers. Which function of the management information system (MIS) does this illustrate?


A) collect data
B) present information
C) process data
D) gather data

E) All of the above
F) None of the above

Correct Answer

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You can shop for Gap clothes at any of their thousands of company-owned and franchise stores or online at Gap.com. Which business model does this illustrate?


A) click-and-mortar retailing
B) online-only retailing
C) B2B procurement
D) fee-based platform

E) All of the above
F) A) and C)

Correct Answer

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Using data about buying preferences and customer profiles allows management to do all of the following EXCEPT which one?


A) make decisions about how best to serve the customer
B) offer lower prices
C) provide individualized customer service
D) enhance buying selections

E) A) and C)
F) B) and C)

Correct Answer

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Key performance indicators or KPIs are measurements that a company uses to track its progress toward achieving which of the following?


A) various objectives
B) strategic goals
C) financial stability
D) corporate targets

E) All of the above
F) B) and D)

Correct Answer

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If companies want to succeed in today's business environment they need to be active in mobile, with a positive mobile experience for customers that allows for a quick, easy checkout. Which of the following is a way to help make for a simple mobile checkout?


A) speed of download
B) save customer accounts
C) limited number of clicks to check out
D) fast payment options

E) A) and B)
F) A) and C)

Correct Answer

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To show consumers that its A1 Original Steak Sauce was more versatile than to just use on steak, Kraft Foods removed "steak" from the product's name and announced the "breakup" via a video on Facebook, requesting new friends like pork and chicken, and the company created a Pinterest page with boards featuring foods the sauce complements. What online marketing tactic does this best illustrate?


A) social media marketing
B) email marketing
C) content marketing
D) lead generation

E) C) and D)
F) All of the above

Correct Answer

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Which of the following are measurements used by a company to track its progress toward achieving an objective?


A) key performance indicators (KPIs)
B) social media message (SMM)
C) performance measurement metrics (PMM)
D) online performance metrics (OPM)

E) B) and D)
F) A) and B)

Correct Answer

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In which online business model does a company charge a fee for access to news, research, entertainment, or other types of content?


A) fee-based content
B) click-and-mortar retailing
C) advertising based
D) fee-based platform

E) None of the above
F) B) and D)

Correct Answer

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An Internet consulting company uses its website to allow its corporate clients to obtain information, analyze data, and ask questions. Which model is this consulting company using?


A) B2C
B) C2C
C) B2B
D) 2B

E) B) and D)
F) B) and C)

Correct Answer

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Which online marketing tactic involves the use of blogs, videos, infographics, and other material to attract and engage customers?


A) content marketing
B) lead generation
C) social media marketing
D) email marketing

E) None of the above
F) C) and D)

Correct Answer

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Blue Heron and FreshWay ship recipes and fresh ingredients straight to customers' doors, allowing them to cook a meal without a visit to the grocery store. Which business model are these companies using?


A) advertising based
B) click-and-mortar retailing
C) online-only retailing
D) fee-based platform

E) All of the above
F) A) and B)

Correct Answer

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Which of the following businesses would be characterized as online-only retailing?


A) Hudson's Bay
B) Loblaws
C) Amazon
D) Walmart

E) C) and D)
F) A) and D)

Correct Answer

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Which management information system (MIS) would provide data on sales volume by sales representative, customer, and/or geographic area, customer profiles, and customer service reports?


A) marketing MIS
B) operations MIS
C) accounting MIS
D) financial MIS

E) B) and C)
F) A) and C)

Correct Answer

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