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Exam 10: Motivating Employees and Teams

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Question 21

Multiple Choice

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What does the initialism MBO stand for?

A) managing by organizing
B) management by objectives
C) motivation by objective
D) management by orders

E) A) and C)
F) None of the above

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Question 22

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Taylor's methods of scientific management mainly addressed productivity, whereas the Hawthorne studies uncovered the importance of which of the following?

A) lighting
B) productivity
C) employee motivation
D) piece-rate payments

E) B) and C)
F) A) and B)

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Question 23

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Every year, Barbara and her boss meet to discuss what Barbara should accomplish for the next year. This gives Barbara "ownership" in the process, which is a successful motivator. This is an example of which of the following theories?

You had some personal problems that interfered with your focus and efforts at work this month. Luckily, your fellow workers picked up the slack, and the branch had a record sales month. All of the team members, including you, were given a $2500 bonus. According to equity theory, what is your likely response?

Which of the following is true about equity theory?

The VP at your company says that if productivity goals are met this year, you will be promoted to operations director. You have never cared about titles as a reward and don't really want the extra responsibility that comes with the new position. According to which theory will you NOT be motivated by your VP's offer?

Which of the following is a component of Taylor's methods of scientific management?

According to equity theory, what are you likely to do when you perceive equity between your reward ratio and someone else's?

The expectancy theory says that people are motivated by which of the following?

You used to be the sole member of the logistics department, which made it easy to select trucking carriers, schedule shipments, and organize the warehouse. Now the department has three other employees, all with extremely different working styles. This can be frustrating and makes it harder to accomplish many of these same tasks. This demonstrates which potential disadvantage of teamwork?

Suppose you are a marketing manager at a small nonprofit in your city. The CEO of the nonprofit has determined that the organization needs to improve its community outreach by partnering with local schools. Your boss calls a meeting with you to share that your role in this task involves creating an effective promotional campaign. Which stage of MBO does this represent?

To avoid one of the pitfalls or disadvantages of teamwork, teams can utilize a variety of brainstorming techniques to maximize the number of ideas that are considered. Which one of the pitfalls of teamwork is this practice trying to avoid?

The equity theory states that people are motivated by which of the following?

Frederick W. Taylor's research led to the emergence of scientific management, which is defined as which of the following?

In your college sociology class, students who receive 100% on their weekly homework do not have to take the weekly quiz. Which of the following does this exemplify?

Suppose you and your friend Nastasia sign up to be lifeguards at the local YMCA for the summer. Although you are both CPR certified and have the same amount of lifeguarding experience, Nastasia makes $1 more per hour than you. According to equity theory, which of the following actions are you likely to take?

Which of the following encourages desired behaviour by eliminating an undesirable task or situation?

Dave was in class listening to a lecture when his stomach started to rumble because he hadn't eaten any breakfast. He couldn't concentrate on the lecture, instead he kept watching anyone in the class that was eating a snack. Dave couldn't focus because he had not satisfied which of the following needs according to Maslow?

Which of the following motivational techniques involves expanding a worker's assignments to include additional but similar tasks?

You currently work in the accounts receivable department but have started getting bored. Your manager notices and recommends that you spend a week per month in accounts payable and a week per month in credit management. What is this form of job enrichment called?