Question 1

Describe five reasons that organizations are developing groups and teams.

Accepted Answer

The answer of Describe five reasons that organizations are developing...

Question 2

A committee has been formed to develop the company's five-year strategic plan. The committee members are just starting to get to know one another and are attempting to bond. What phase of team development are they experiencing?

Accepted Answer

A)  forming
B)  storming
C)  norming
D)  performingE) A) and B)
F) B) and C)

Question 3

Brianna must schedule an information meeting with 25 participants. She knows that it will be difficult to find a meeting time when everyone is available. What tool will best help her schedule this meeting?

Accepted Answer

A)  an e-mail to all participants asking for their availability during the week
B)  a digital calendar
C)  a Facebook event page
D)  text messages to individual participants asking them about their availabilityE) All of the above
F) A) and B)

Question 4

Men tend to interrupt conversations for different reasons than women.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is an example of a soft skill?

Accepted Answer

A)  being able to work well as part of a team
B)  knowing how to prepare financial statements
C)  having experience using various software packages
D)  understanding all the technical skills in your fieldE) A) and D)
F) All of the above

Question 6

Generally, teams are able to make better decisions than individuals.

Accepted Answer

A) True 
 B)False

Question 7

____________________ communication includes all unwritten and unspoken messages, both intentional and unintentional. Examples include eye contact, facial expressions, body movements, space, time, distance, and appearance.

Accepted Answer

The answer of ____________________ communication includes all unwritten and unspoken...

Question 8

Gwen is leading a meeting and wants to make sure that they stick to the agenda and end on time. What should she do to move the meeting along?

Accepted Answer

A)  She should say as much as possible during the meeting.
B)  She should generate a list of important but divergent topics that should be discussed later.
C)  She should not worry so much about time; the most important thing is to make sure that all agenda items are discussed fully.
D)  She should kick anyone out who monopolizes the conversation.E) None of the above
F) A) and C)

Question 9

A method of group decision making where group members bargain and negotiate to reach a middle ground is known as consensus.

Accepted Answer

A) True 
 B)False

Question 10

Listening skills can be affected negatively by competing sounds and distractions.

Accepted Answer

A) True 
 B)False

Question 11

Khalida is responsible for planning a virtual meeting with participants on three different continents. What should she do before the meeting takes place to ensure that it is productive?

Accepted Answer

A)  She should make sure the most up-to-date technology available is used.
B)  She should set the meeting time to her time zone.
C)  She should use only English language.
D)  She should provide the necessary training and encourage participants to log on 15 minutes early.E) B) and C)
F) All of the above

Question 12

The most successful teams are made up of diverse members.

Accepted Answer

A) True 
 B)False

Question 13

Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is NOT a form of nonverbal communication?

Accepted Answer

A)  the appearance of a business document
B)  late arrival for a job interview
C)  the adjectives used in a sales letter
D)  a raised voice when angry or frustratedE) All of the above
F) B) and C)

Question 15

Being polished and professional can benefit a job candidate during the hiring process.

Accepted Answer

A) True 
 B)False

Question 16

The appearance of an e-mail, letter, or memo can have a positive or negative effect on the reader.

Accepted Answer

A) True 
 B)False

Question 17

Virtual teams may be global or local.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements best describes conflict?

Accepted Answer

A)  Conflict is a normal part of every workplace and every team.
B)  Even when managed properly, conflict decreases group cohesiveness and increases tensions.
C)  Conflict should be avoided because it destroys morale and reduces productivity.
D)  Conflict is always negative.E) C) and D)
F) All of the above

Question 19

Eye contact has the same meaning in all cultures.

Accepted Answer

A) True 
 B)False

Question 20

Malcolm is part of a team developing a new smartphone app to track traffic patterns. Because team members are located throughout the country, they don't meet in person. Instead, they use communication technology to collaborate on the project. What is Martin part of?

Accepted Answer

A)  a group
B)  a cross-functional team
C)  a virtual team
D)  a self-directed teamE) A) and B)
F) C) and D)

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Virtual teams may be global or local.

Correct AnswerverifiedShow Answer

Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication.

Correct AnswerverifiedShow Answer

Eye contact has the same meaning in all cultures.

Correct AnswerverifiedShow Answer

____________________ communication includes all unwritten and unspoken messages, both intentional and unintentional. Examples include eye contact, facial expressions, body movements, space, time, distance, and appearance.

Correct AnswerverifiedShow Answer

The appearance of an e-mail, letter, or memo can have a positive or negative effect on the reader.

Correct AnswerverifiedShow Answer

A method of group decision making where group members bargain and negotiate to reach a middle ground is known as consensus.

Correct AnswerverifiedShow Answer

Generally, teams are able to make better decisions than individuals.

Correct AnswerverifiedShow Answer

Describe five reasons that organizations are developing groups and teams.

Correct AnswerverifiedShow Answer

Men tend to interrupt conversations for different reasons than women.

Correct AnswerverifiedShow Answer

Which of the following is an example of a soft skill?

Correct AnswerverifiedShow Answer

Gwen is leading a meeting and wants to make sure that they stick to the agenda and end on time. What should she do to move the meeting along?

Correct AnswerverifiedShow Answer

Khalida is responsible for planning a virtual meeting with participants on three different continents. What should she do before the meeting takes place to ensure that it is productive?

Correct AnswerverifiedShow Answer

Malcolm is part of a team developing a new smartphone app to track traffic patterns. Because team members are located throughout the country, they don't meet in person. Instead, they use communication technology to collaborate on the project. What is Martin part of?

Correct AnswerverifiedShow Answer

Which of the following statements best describes conflict?

Correct AnswerverifiedShow Answer

A committee has been formed to develop the company's five-year strategic plan. The committee members are just starting to get to know one another and are attempting to bond. What phase of team development are they experiencing?

Correct AnswerverifiedShow Answer

Which of the following is NOT a form of nonverbal communication?

Correct AnswerverifiedShow Answer

Brianna must schedule an information meeting with 25 participants. She knows that it will be difficult to find a meeting time when everyone is available. What tool will best help her schedule this meeting?

Correct AnswerverifiedShow Answer

The most successful teams are made up of diverse members.

Correct AnswerverifiedShow Answer

Listening skills can be affected negatively by competing sounds and distractions.

Correct AnswerverifiedShow Answer

Being polished and professional can benefit a job candidate during the hiring process.

Correct AnswerverifiedShow Answer

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