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Since 1988,Bigbux National Bank has tried to make use of new technologies to expand the services it offers to its customers.For example,depositors can obtain updated financial information about their accounts and handle certain types of transactions whenever they wish simply by visiting the bank's website and providing a user name and password.The type of technology Bigbux National Bank uses to provide these services is known as:


A) data processing.
B) systems processing.
C) information technology.
D) knowledge processing.

E) None of the above
F) C) and D)

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The experiences of the past several decades show that,while improvements in technology frequently enhance the efficiency of basic business operations,such improvements never actually change the fundamental way that businesses operate.

A) True
B) False

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The increasing use of computer networks has made computer security more complicated.

A) True
B) False

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The key difference between an intranet and an extranet is that an intranet:


A) uses technology based on current Internet standards,while an extranet uses technology based on Internet2.
B) uses public lines to transmit information,but an extranet uses private lines.
C) is closed to public access,while an extranet allows selected outsiders access to the network.
D) allows many different organizations to share data and resources,while an extranet is limited to only two organizations.

E) None of the above
F) A) and B)

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Moore's Law says that the capacity of computer chips doubles every year or so.

A) True
B) False

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Information technology has changed the staffing and customer relations of businesses.

A) True
B) False

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Initially,the very-high-speed backbone network service was set up to connect government supercomputer centers with a select group of universities.

A) True
B) False

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The Critical Infrastructure Protection Board was established after the terrorist attacks of September 11,2001 as part of the Office of Homeland Security.

A) True
B) False

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The advantages of electronic data interchange are no longer limited to large companies,because even small firms can exchange and process data such as orders,invoices,and payments using:


A) groupware.
B) an extranet.
C) spreadsheet software.
D) integrated software suites.

E) A) and B)
F) A) and C)

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There are sites on the Internet that provide web surfers with easy access to personal information about other people.

A) True
B) False

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During the 1980s business technology became known as:


A) data processing.
B) knowledge management.
C) information systems.
D) personal computing.

E) A) and C)
F) None of the above

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C

Which of the following statements about computer viruses is most accurate?


A) Viruses could be completely eliminated if people would quit sharing "infected" diskettes.
B) Wild rumors and sloppy reporting have exaggerated the threat computer viruses pose to typical computer users.Almost all real-world computer viruses turn out to be harmless practical jokes.
C) The Internet contains built-in safeguards that prevent programs with viruses from being downloaded.
D) Although antivirus software can help identify and eliminate known viruses,the software must be updated frequently to remain effective.

E) B) and C)
F) A) and B)

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Gregory Bowman is a manager who wants to be well informed.Like many managers,however,he is often overwhelmed by information overload.Which of the following would probably be the most useful first step for Gregory to take in order to deal with this problem?


A) Hire an assistant to summarize all of the information for him
B) Identify four or five key goals and eliminate information that is not relevant to those goals
C) Purchase hardware and software that will process the information more efficiently
D) Establish a "time budget" with a specified time period set aside each day for reading reports,studies and other sources of information

E) None of the above
F) B) and D)

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B

One problem with telecommuting is that it can cause workers to feel like they are isolated and left out of the office loop.

A) True
B) False

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Information is data that has been processed and organized so that it can be used for managerial decision-making.

A) True
B) False

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Jimmy Bartlett just got some computer software free of charge.When he installed the program and ran it the first time,it displayed a copyright notice and a message saying that he could use the software for thirty days with no charge,but should send $40 to the software developer if he continues using the program after the trial period.The type of software Jimmy is using is known as shareware.

A) True
B) False

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A company can use an) __________ to prevent unauthorized outsiders from accessing information on its intranet.


A) firewall
B) disconnector
C) entry sentry
D) tripwire

E) C) and D)
F) B) and C)

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Redundancy is one of the four characteristics of useful information.

A) True
B) False

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The use of knowledge technology should result in an) :


A) greater reliance on mainframe computers.
B) increase in the number of firms using spreadsheet software.
C) reduction in the amount of time managers spend searching for relevant information.
D) taller organization as firms hire more information specialists to handle the increased flow of information.

E) A) and D)
F) B) and D)

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C

In the late 1980s and early 1990s,businesses began to emphasize finding ways to employ new technologies to improve existing methods of doing business.

A) True
B) False

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