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In mid-2010, Hewlett-Packard Company (HP) acquired Palm Computing Inc., a manufacturer of personal devices and smartphones. Before deciding to acquire the company, strategic planners at HP spent time thinking about how Palm and HP would "fit" together, and how the acquisition might change HP's core goals and objectives. The strategic planners were engaged in the ________ step of the marketing planning process.


A) perform situation analysis
B) implement marketing mix and allocate resources
C) identify and evaluate opportunities
D) evaluate performance
E) define the business mission

F) A) and E)
G) B) and E)

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Several years ago, the Florida Orange Juice Growers Association ran a promotional campaign with the slogan "Orange juice. It isn't just for breakfast anymore." Based on this slogan, which of the four growth strategies was the association pursuing? Briefly explain your reasoning.

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The best answer is that this is a market...

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Boston Consulting Group's portfolio analysis classifies a company's products or product lines into a two-by-two matrix. What are the bases of classification and what are the products or product lines in each of the four quadrants called? What marketing strategies are usually considered for each of the four classifications?

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The two bases of classification are rela...

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Even when large discount retailers enter a market, a few small, local retailers survive and prosper. These small retailers have probably developed a(n) ________ that allows them to survive.


A) advertising campaign
B) pricing structure
C) sustainable competitive advantage
D) set of performance metrics
E) SWOT analysis

F) B) and D)
G) C) and D)

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SanDisk's MP3 player product line (called the Sansa) has a low relative market share. The MP3 player market is expected to decline over the next few years. In Boston Consulting Group (BCG) portfolio analysis, the Sansa would be considered a dog.

A) True
B) False

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Which of the following is one of the four major growth strategies that marketers typically utilize?


A) market penetration
B) target development
C) segment analysis
D) market assimilation
E) product growth

F) A) and E)
G) D) and E)

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The strategic planning process always proceeds sequentially.

A) True
B) False

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Samantha is charged with assessing her company's external environment as part of a SWOT analysis. Samantha will study her company's


A) strengths and weaknesses.
B) sales history and profit margins.
C) pension and retirement plans.
D) product specifications.
E) opportunities and threats.

F) B) and D)
G) A) and B)

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Suppose that you and a friend decide to turn your favorite sports activity-inline skating-into a business. You plan to design a line of fashionable clothing that integrates elbow and kneepads. For each of the four macro strategies, briefly describe the most important thing your company should do if you intend to focus on that strategy. Your answers should be specific to the inline skating business.

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There are many correct answers; here is ...

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After success with its Netflix series Jessica Jones and Daredevil, Marvel launched two additional series, Iron Fist and Luke Cage. By doing this, Marvel employed a ________ strategy.


A) product development
B) customer development
C) market penetration
D) market development
E) diversification

F) A) and D)
G) B) and D)

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Marketers want their firms to develop excellent supply chain management and strong supplier relations so they can


A) persuade stores to refuse to carry competitors' products.
B) use their power within the supply chain to force weaker firms to accept less favorable pricing.
C) control prices and lock in margins.
D) create a sustainable competitive advantage.
E) justify charging higher prices than competitors do.

F) D) and E)
G) B) and C)

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Fourteenth National Bank prides itself on offering better service than any of its competitors. If this is accurate, and if customers recognize and value Fourteenth National's superior service, the bank creates and delivers value through


A) promotional excellence.
B) product excellence.
C) operational excellence.
D) global excellence.
E) customer excellence.

F) B) and C)
G) B) and D)

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Some banks offer special accounts designed to attract junior high school students. These kids save in such small amounts that the accounts cost banks more to maintain than they are worth; however, bankers know that consumers are creatures of habit and hope that the young people they serve now will become adult customers. These banks recognize


A) that operational excellence is an important macro strategy.
B) the lifetime value of customers.
C) that product excellence leads to loyal customers.
D) the importance of making decisions based on short-term results.
E) that as long as customers bring in some revenue, costs do not matter.

F) D) and E)
G) A) and B)

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Amazon makes sure its customers can download their Kindle e-books easily from its website when and where they want them. In so doing, it is focusing on creating value through


A) product.
B) place.
C) promotion.
D) price.
E) process.

F) C) and D)
G) A) and E)

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In 2007, Apple first introduced to its customers the iPhone, which combined a cellular telephone, a camera, and Internet access. By doing this, the company had pursued a(n) ________ growth strategy.


A) market development
B) market penetration
C) operational excellence
D) customer excellence
E) product development

F) A) and B)
G) A) and E)

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A competitive advantage based on location is often sustainable because


A) mobile marketing has not yet proven its value for most customers.
B) real estate prices have been dropping.
C) few marketers are aware of its importance yet.
D) location cannot be easily duplicated.
E) the Internet has diminished the importance of brick-and-mortar stores.

F) A) and D)
G) B) and E)

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In July 2010, Microsoft discontinued the Kin, its social networking phone, after just six weeks of disappointing sales. During what step of the strategic marketing planning process would Microsoft have made the decision to stop offering the product?

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Microsoft should have determined the cau...

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Southwest Airlines is known for being the low-cost provider in the U.S. airline industry. What type of macro strategy has Southwest pursued?

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Southwest Airlines has pursued...

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Using the BCG portfolio analysis, a "dog" should be phased out unless


A) its marketing manager is a champion of the product.
B) additional resources could increase its relative market share slightly.
C) it complements or boosts the sales of another product.
D) the market has a small chance of rebounding.
E) None of the choices is correct. Dogs should be phased out.

F) A) and E)
G) A) and B)

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Your marketing professor, Dr. Murphy, has been asked to participate in the university's strategic marketing planning process. After completing the planning phase of the process, Dr. Murphy has been asked to assist with the STP analysis. What questions will Dr. Murphy ask during the STP analysis? Be specific to the university's strategic marketing planning process.

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STP analysis includes segmentation, targ...

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