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Reading comments on social media sites about companies or products rarely offers valid insight into how consumers are reacting to products or services.

A) True
B) False

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Computers and software belong to which of the following specialised e-business resources?


A) Human
B) Financial
C) Material
D) Informational
E) Digital

F) B) and D)
G) C) and D)

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Bit Torrent is an example of ____ model.


A) Subscription
B) B2C
C) B2B
D) m-commerce
E) consumer-to-consumer

F) B) and E)
G) A) and B)

Correct Answer

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Pure Training, Inc. Pure Training, Inc., is a company that helps people start their own businesses.As part of the training it provides, the company covers many different aspects of entrepreneurship for Internet-based companies.One principle its trainers focus on is customer service.Pure Training emphasises the importance of connecting with potential and current customers as well as improving customer service.Developing a social media presence is another focus of Pure Training in its entrepreneur-based sessions.The trainers provide their clients with sufficient market research and statistics to understand trends in various areas that involve the Internet and social media.Pure Training prides itself on helping entrepreneurs launch and maintain successful businesses through a major Internet presence. -Refer to Pure Training, Inc.Pure Training was founded 10 years ago and it's now ready to venture into offering workshops for businesses selling to other businesses primarily through the Internet.Which of the following is most likely to be a new addition to their agenda?


A) Blogs
B) Video creation
C) Podcast
D) Photo uploads
E) Webinars

F) A) and E)
G) D) and E)

Correct Answer

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Number of fans and number of likes are typical measurements for


A) YouTube.
B) Facebook.
C) Twitter.
D) Pinterest.
E) LinkedIn.

F) A) and E)
G) B) and D)

Correct Answer

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Forrester Research, Inc., offers business research on a subscription business model basis.

A) True
B) False

Correct Answer

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Which of the following may leave users completely unaware that their movements and clicks on the Internet are being monitored?


A) Malware
B) Spam
C) A virus
D) Cookies
E) Data mining

F) A) and B)
G) A) and E)

Correct Answer

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Sources of revenue flowing into the firm are referred to as channels.

A) True
B) False

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Academic Standard, Inc.(ASI) Academic Standard, Inc.(ASI) , sells its products through the Internet.Amanda is one of the biggest buyers of the company's products for her business.Nearly all of the interactions between Amanda's company and ASI have been electronic, saving both time and energy. Although transaction costs are reasonable, ASI has encountered financial problems with high production costs.Jonathan, a veteran employee of ASI, suggested to senior management that certain aspects of production may need to be handled by other, more efficient companies.Jonathan also suggested that the company might want to create a physical store to possibly increase its visibility and potential profits.He explained many disadvantages of operating solely through the Internet. -Refer to Academic Standard, Inc.Amanda's interaction with ASI is an a example of


A) B2B.
B) B2C
C) business to supplier
D) business to customer
E) business to client

F) All of the above
G) A) and B)

Correct Answer

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Data mining refers to searching large amounts of data looking for useful information.

A) True
B) False

Correct Answer

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Jason has to purchase specialised software that will allow his company to accept credit cards online for purchases from his company's Web site.This software is a(n) ____ resource for this e-business.


A) Financial
B) Material
C) intangible
D) Human
E) Capital

F) B) and D)
G) A) and B)

Correct Answer

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Millenials are tech-savvy digital natives born after 1990.

A) True
B) False

Correct Answer

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External forces that affect e-business include all of the following except


A) globalisation.
B) available financing.
C) changing technology.
D) economic factors.
E) all of the above are external forces that affect e-business.

F) A) and B)
G) D) and E)

Correct Answer

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Amazon.com has a ____ model.


A) B2B
B) C2C
C) B2C
D) barter
E) C2B

F) All of the above
G) A) and B)

Correct Answer

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A wiki is an online collaborative working space.

A) True
B) False

Correct Answer

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