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Exam 10: Employee Motivation and Team Building

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Question 1

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The technique in which managers and subordinates collaborate on setting goals and reviewing performance is

A) motivation by organisation.
B) management by observation.
C) maintaining better output.
D) management by objectives.
E) motivation by openness.

F) C) and D)
G) A) and C)

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Question 2

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When a manager has a choice, positive reinforcement should be used before negative reinforcement.

A) True
B) False

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Question 3

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Which of the following is not a physiological need?

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as

The Hawthorne studies showed that ____ are equal to salary motivation.

All of the following are characteristics of McGregor's Theory X except

Theory X by Douglas McGregor is generally consistent with which other theory?

A contemporary manager who wants employees to have more control over their work might implement either

Which of the following is not a level in Maslow's hierarchy of needs?

The motivational technique that is made possible through the use of personal computers, modems, fax machines, voice mail, mobile phones, and overnight delivery service is referred to as

Before manager Kim can begin the MBO process with her associates, what step needs to be taken?

When Walmart assumes that employees accept responsibility and work toward company goals and thus also achieve personal rewards, it is using

A strong sense of accomplishment probably satisfies which level of need?

The need for esteem concerns an employee's desire for

Maslow's hierarchy of needs includes psychological needs, safety needs, social needs, security needs, and self-importance needs.

At Jack's Automotive Repair, the mechanics rarely interacted directly with customers.Work orders were processed by the customer service department and passed on to the mechanics.After experiencing excessive customer complaints about the poor quality of work, Jack realised he was not motivating his mechanics to do quality work.To rectify the situation, Jack designated all of his employees as customer service representatives.The mechanics' roles were expanded to include direct customer contact.This motivational technique is called

According to Maslow's theory, safety is the most basic and the most important need.

Employee ownership is a situation in which

Gina Robinson, Inc.(GRI) GRI management has decided to reinvent the culture of the organisation.Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description.However, this did not work.Next, the company decided to add flextime.It believed that this would create more dedicated employees. GRI then introduced even more work options for employees.For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Gina Robinson, Inc.If GRI management were to allow employees to work at home for a portion of the work week, which of these practices would they be introducing?

Which of the following stages is not a part of the team development process?