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Exam 10: Employee Motivation and Team Building

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Question 31

True/False

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Self-managed teams take over most management functions.

A) True
B) False

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Question 32

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An employee's attitude toward his or her job, supervisors, and the firm itself is termed

A) behaviour.
B) motivation.
C) morale.
D) judgment.
E) mindset.

F) None of the above
G) B) and E)

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Question 33

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The team member concerned with the emotional needs of others is fulfilling what role?

Under the equity theory, when a worker feels under-rewarded, he or she may take all of the following actions except

Gina Robinson, Inc.(GRI) GRI management has decided to reinvent the culture of the organisation.Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description.However, this did not work.Next, the company decided to add flextime.It believed that this would create more dedicated employees. GRI then introduced even more work options for employees.For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Gina Robinson, Inc.What type of team did GRI management specifically restrict?

A work schedule that allows employees to work ten hours a day for four days instead of eight hours a day for five days is an example of a flextime system.

Two or more workers functioning together to achieve a common goal or purpose is called a

Physiological needs are satisfied by job security, health insurance, pension plans, and good working conditions.

Raul, an engineer with a leading manufacturer, could not figure out why he was so motivated in his job.However, in conversation he pointed out a few things that may have contributed to such motivation.First, top managers were sharing company goals with employees.Second, his manager recently met with Raul's engineering group to discuss the goals relevant to their jobs.Third, his manager requested that each person think about how he or she could personally help achieve these goals.As he followed through on his manager's request, Raul found himself becoming clearer about the role he is expected to play in reaching the organisation's goals.This manufacturer is using ____ to help its managers boost employee motivation.

Employee participation in decision making is frequently cited as a motivation-boosting technique.

Employee empowerment replaces top-down management control, giving employees a voice in what they do and how and when they do it.

Managers who rely on ____ as a form of negative reinforcement will ignore an undesired behaviour in the hope that it will go away.

According to Maslow's hierarchy of needs, the most basic needs are physiological needs.

Gina Robinson, Inc.(GRI) GRI management has decided to reinvent the culture of the organisation.Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description.However, this did not work.Next, the company decided to add flextime.It believed that this would create more dedicated employees. GRI then introduced even more work options for employees.For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Gina Robinson, Inc.Previously, what technique did GRI management try in order to make jobs more appealing?

The Hawthorne studies revealed that employees who are happy and satisfied with their work will perform better.Out of this study and others like it, the ____ movement was born.

Theory Y is a set of assumptions that is consistent with scientific management.

The systematic use of reinforcement to encourage desirable organisational behaviour is called

Gonzalo is constantly interrupted from his work due to Gary's (one of his employees) taking advantage of Gonzalo's open-door policy by coming in and sitting down in his office, only to chat about sports.Gonzalo should handle this behaviour by doing which of the following?

Herzberg thought a state of complete satisfaction was common among employees.

Motivation, morale, and satisfaction of employees' needs are interrelated.