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Exam 10: Employee Motivation and Team Building

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Question 61

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Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years.However, Mr.Smith, its CEO, has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr.Smith also observed that the employees were not engaging with each other.They all seemed to be at ease with each other, but there was very little interaction.When Mr.Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr.Smith decided that things needed to change.He decided that the managers would reward only very good behaviours and punish anything that was considered bad behaviour.While this may not be the best option, Mr.Smith believes that it may work for the near future. -Refer to Garrett Enterprise.When employees interact with each other, what needs are they meeting?

A) Physiological
B) Safety
C) Social
D) Esteem
E) Self-actualisation

F) B) and E)
G) C) and D)

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Question 62

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Frederick W.Taylor's research led to the emergence of scientific management, which is defined as

A) eliminating waste and inefficiency at work.
B) the application of scientific principles to the management of work and workers.
C) researching optimal tools for motivating employees.
D) using the workplace to conduct scientific research on human behaviour.
E) the study of management using a scientific approach.

F) D) and E)
G) A) and D)

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Question 63

Multiple Choice

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If Berkeley Shirtmakers ties compensation directly to output by paying an employee a certain amount for each unit of output produced, it is using

According to the expectancy theory, rewarded behaviour is likely to be repeated, whereas punished behaviour is less likely to be repeated.

Performing is the stage where the team begins to focus strongly on the assigned tasks.

Which of the following strengthens desired behaviour by eliminating an undesirable task or situation?

Under Herzberg's theory, when ____ factors are present in the work environment, they act as satisfiers; when ____ factors are absent, they act as dissatisfiers.

All of the following are examples of Herzberg's hygiene factors except

The stage of team development in which a team reaches its full potential is called

____ means giving employees greater involvement in their jobs and the organisation's operations by increasing their participation in decision making.

Theory Y is most suitable in a work situation in which workers are

A key technique for increasing employee motivation is

The logical outcome of the assumptions underlying Theory X is a highly controlled work situation in which managers make all decisions and workers carry them out.

The Human Side of Enterprise was a management book written by Frederick W.Taylor.

During the storming phase of team development, the team has just been created.

The equity theory states that people are motivated

The end result of the Hawthorne studies was an unexpected one, which found that

Gina Robinson, Inc.(GRI) GRI management has decided to reinvent the culture of the organisation.Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description.However, this did not work.Next, the company decided to add flextime.It believed that this would create more dedicated employees. GRI then introduced even more work options for employees.For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Gina Robinson, Inc.Flextime is

Following the birth of his first child, RC Simpson, a software designer for Microsoft, wished to spend more time with his family.He asked his employer if he could perform a portion of his work at home and come into the office only Tuesday through Thursday.Microsoft allowed it.By allowing RC to work at home on Mondays and Fridays, Microsoft practices ____ as a motivational technique.

Zekelia Freeman, a merchandise manager at JCPenney, has just been informed by her superior that all managers in the store have been reassigned departments of responsibility because top management has done some reorganising.Zekelia previously was in charge of the infants' department and the girls' department, and now she is also in charge of the boys' department.This is an example of