Question 1

The first stage of team development is

Accepted Answer

A)   beginning.
B)   starting.
C)   forming.
D)   creation.
E)   inauguration.F) A) and E)
G) A) and D)

Question 2

For employee empowerment to work effectively, management must be involved and must perform all of the following functions except

Accepted Answer

A)   communicate standards.
B)   institute periodic evaluations.
C)   guarantee follow-up.
D)   retain top-down management controls.
E)   set expectations.F) D) and E)
G) A) and E)

Question 3

According to Theory X by McGregor, managers assume that employees

Accepted Answer

A)   do not naturally like work.
B)   will work toward goals they are committed to.
C)   dislike work and need to be controlled.
D)   have the potential to accomplish organisational goals.
E)   seek out and accept responsibility.F) A) and E)
G) C) and E)

Question 4

Abena Toure worked as a welder for BCD Company for ten years before the company changed its rigid tuition reimbursement policy.This year, the new education support policy will allow her to take any course that interests her, not just a course in her field of employment.She is very excited about this and has enrolled in two management courses.She has always thought she had the ability to become a good manager.Abena is attempting to satisfy her ____ needs.

Accepted Answer

A)   Esteem
B)   self-actualisation
C)   physiological
D)   Social
E)   SafetyF) All of the above
G) D) and E)

Question 5

Herzberg recognised only two dimensions: motivation and hygiene.

Accepted Answer

A) True 
 B)False

Question 6

For job enrichment to benefit the company, what must happen first?

Accepted Answer

A)   There must be an obvious need for it due to inefficiencies in the firm.
B)   Employers must have exhausted all other possibilities in an effort to improve the efficiency of the firm.
C)   Employers must train their associates on new job tasks before assigning them these new tasks.
D)   Employers must have employees who fear failure and have low self- confidence.
E)   Employees must show interest in taking on other tasks.F) A) and E)
G) A) and B)

Question 7

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

Accepted Answer

A)   behaviour modification
B)   employee empowerment
C)   job enrichment
D)   job enlightenment
E)   job enlargementF) A) and E)
G) None of the above

Question 8

Which of the following is not a type of team?

Accepted Answer

A)   Problem-solving team
B)   Job-share team
C)   Self-managed team
D)   Cross-functional team
E)   Virtual teamF) B) and C)
G) C) and D)

Question 9

What happens to a problem-solving team after the assigned problem has been tackled?

Accepted Answer

A)   Team members receive a promotion.
B)   Team members are fired.
C)   The team is disbanded.
D)   The team is given another problem.
E)   The team is given a party.F) D) and E)
G) A) and B)

Question 10

The personal force causing someone to behave in a particular way is called morale.

Accepted Answer

A) True 
 B)False

Question 11

Who was responsible for developing Theory X and Theory Y?

Accepted Answer

A)   Maslow
B)   Taylor
C)   Vroom
D)   Herzberg
E)   McGregorF) A) and E)
G) C) and D)

Question 12

Problem-solving teams are created to work together permanently.

Accepted Answer

A) True 
 B)False

Question 13

The theory that people are motivated first to achieve and then to receive rewards in proportion to their contribution is called

Accepted Answer

A)   reinforcement.
B)   hierarchy of needs.
C)   expectancy.
D)   motivation.
E)   equity.F) A) and B)
G) B) and E)

Question 14

Sally Smith, a supervisor at Chipotle's Mexican Grill, was recently evaluated by her subordinates.Their responses indicated that Sally uses Theory X assumptions when dealing with employees.For example, one of the comments indicated that she treats employees as if they

Accepted Answer

A)   naturally like work.
B)   will work toward goals they are committed to.
C)   have little ambition.
D)   have the potential to accomplish the organisation's goals.
E)   seek out and accept responsibility.F) D) and E)
G) A) and E)

Question 15

All of the following are examples of Herzberg's motivation factors except

Accepted Answer

A)   achievement.
B)   working conditions.
C)   recognition.
D)   responsibility.
E)   advancement and growth.F) B) and E)
G) B) and D)

Question 16

A firm characterised by lifetime employment, collective decision making, collective responsibility, slow evaluation and promotion, implied control, nonspecialised career paths, and a holistic concern for employees is called

Accepted Answer

A)   type A.
B)   type Z.
C)   type J.
D)   type X.
E)   type Y.F) B) and D)
G) B) and E)

Question 17

The reinforcement theory says that people are motivated

Accepted Answer

A)   by receiving promotions.
B)   by receiving a reward in accordance with their performance.
C)   by receiving rewards or punishment based on their behaviour.
D)   only by their achievements.
E)   by receiving primarily negative reinforcement.F) C) and D)
G) None of the above

Question 18

Which of the following is an example of Herzberg's motivation factors?

Accepted Answer

A)   Responsibility
B)   Supervision
C)   Pay
D)   Working conditions
E)   Job securityF) A) and D)
G) A) and E)

Question 19

Food, shelter, and clothing will probably satisfy a person's physiological needs.

Accepted Answer

A) True 
 B)False

Question 20

Securing the acceptance of top management is the first step in an MBO programme.Which of the following is not one of the four remaining steps?

Accepted Answer

A)   Establishing preliminary goals
B)   Having the manager and subordinate work together to determine how the subordinate can work toward accomplishing company objectives
C)   Conducting a periodic review
D)   Conducting an evaluation
E)   Reassigning the employeeF) A) and C)
G) A) and B)

Exam 10: Employee Motivation and Team Building

Herzberg recognised only two dimensions: motivation and hygiene.

Correct Answer
verified

The personal force causing someone to behave in a particular way is called morale.

Correct Answer
verified

All of the following are examples of Herzberg's motivation factors except

Correct Answer
verified

A firm characterised by lifetime employment, collective decision making, collective responsibility, slow evaluation and promotion, implied control, nonspecialised career paths, and a holistic concern for employees is called

Correct Answer
verified

For employee empowerment to work effectively, management must be involved and must perform all of the following functions except

Correct Answer
verified

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

Correct Answer
verified

According to Theory X by McGregor, managers assume that employees

Correct Answer
verified

Sally Smith, a supervisor at Chipotle's Mexican Grill, was recently evaluated by her subordinates.Their responses indicated that Sally uses Theory X assumptions when dealing with employees.For example, one of the comments indicated that she treats employees as if they

Correct Answer
verified

What happens to a problem-solving team after the assigned problem has been tackled?

Correct Answer
verified

The first stage of team development is

Correct Answer
verified

Which of the following is not a type of team?

Correct Answer
verified

Who was responsible for developing Theory X and Theory Y?

Correct Answer
verified

Problem-solving teams are created to work together permanently.

Correct Answer
verified

Food, shelter, and clothing will probably satisfy a person's physiological needs.

Correct Answer
verified

Correct Answer
verified

For job enrichment to benefit the company, what must happen first?

Correct Answer
verified

The reinforcement theory says that people are motivated

Correct Answer
verified

The theory that people are motivated first to achieve and then to receive rewards in proportion to their contribution is called

Correct Answer
verified

Which of the following is an example of Herzberg's motivation factors?

Correct Answer
verified

Securing the acceptance of top management is the first step in an MBO programme.Which of the following is not one of the four remaining steps?

Correct Answer
verified

Exam 10: Employee Motivation and Team Building

Herzberg recognised only two dimensions: motivation and hygiene.

Correct AnswerverifiedShow Answer

The personal force causing someone to behave in a particular way is called morale.

Correct AnswerverifiedShow Answer

All of the following are examples of Herzberg's motivation factors except

Correct AnswerverifiedShow Answer

A firm characterised by lifetime employment, collective decision making, collective responsibility, slow evaluation and promotion, implied control, nonspecialised career paths, and a holistic concern for employees is called

Correct AnswerverifiedShow Answer

For employee empowerment to work effectively, management must be involved and must perform all of the following functions except

Correct AnswerverifiedShow Answer

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

Correct AnswerverifiedShow Answer

According to Theory X by McGregor, managers assume that employees

Correct AnswerverifiedShow Answer

Sally Smith, a supervisor at Chipotle's Mexican Grill, was recently evaluated by her subordinates.Their responses indicated that Sally uses Theory X assumptions when dealing with employees.For example, one of the comments indicated that she treats employees as if they

Correct AnswerverifiedShow Answer

What happens to a problem-solving team after the assigned problem has been tackled?

Correct AnswerverifiedShow Answer

The first stage of team development is

Correct AnswerverifiedShow Answer

Which of the following is not a type of team?

Correct AnswerverifiedShow Answer

Who was responsible for developing Theory X and Theory Y?

Correct AnswerverifiedShow Answer

Problem-solving teams are created to work together permanently.

Correct AnswerverifiedShow Answer

Food, shelter, and clothing will probably satisfy a person's physiological needs.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

For job enrichment to benefit the company, what must happen first?

Correct AnswerverifiedShow Answer

The reinforcement theory says that people are motivated

Correct AnswerverifiedShow Answer

The theory that people are motivated first to achieve and then to receive rewards in proportion to their contribution is called

Correct AnswerverifiedShow Answer

Which of the following is an example of Herzberg's motivation factors?

Correct AnswerverifiedShow Answer

Securing the acceptance of top management is the first step in an MBO programme.Which of the following is not one of the four remaining steps?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified