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There are three forms of performance feedback interviews.In the tell-and-sell approach, the


A) employee tells his superior how he thinks he has performed and tries to sell the superior on how great he is.
B) employee listens as the superior tells him how bad his performance over the past year has been, and then the superior attempts to get him to agree to leave the company.
C) superior tells the employee what his perception of the employee's performance has been, and then the employee tries to sell him on his view of his own performance.
D) superior tells the employee how great his performance has been, and then the superior tries to sell him on accepting a position in another department of the company.
E) superior tells the employee how good or bad the employee's performance has been and then attempts to persuade the employee to accept this evaluation.

F) B) and D)
G) A) and E)

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Airflight Airlines found that for some jobs it was unwise to train workers on equipment used at the work site.Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some departments.By doing this, Airflight offered ____ training for some jobs.


A) simulation
B) classroom
C) seminar
D) on-the-job
E) role playing

F) A) and E)
G) All of the above

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The reduction in the workforce that normally occurs when employees leave a company is called


A) attrition.
B) retirement.
C) layoff.
D) termination.
E) reduction.

F) A) and B)
G) A) and C)

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Jefferson, Inc.(JI) Jefferson Inc.(JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits.The company understands that there are effective reward systems that will motivate employees.However, JI management is not sure which would be the best for the company.Compensation, another important area, must also be improved so that it will satisfy all employees effectively.In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated.Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees. JI believes that it will be on the right path if all of these changes can be successfully accomplished.The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed. -Refer to Jefferson, Inc.When JI management considers performance appraisal, various techniques and methods are either objective or ____ in nature.


A) measurable
B) marginal
C) judgmental
D) goal-oriented
E) personal

F) A) and D)
G) C) and D)

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Employment applications are used for two purposes: to familiarise interviewers with applicants' backgrounds and to


A) assess their aptitudes, skills, and abilities.
B) identify applicants who are worthy of further scrutiny.
C) get a better indication of the applicant's communication skills-both written and verbal.
D) determine whether they want to select the applicant for hire.
E) find out if the applicant knows anyone who currently works at the company.

F) A) and D)
G) A) and C)

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McCloud Company wants to avoid being unable to compare job candidates' qualifications after an interview because the applicants were asked different questions.Giving what type of interview might eliminate this problem?


A) Structured
B) Stress
C) Open-ended
D) Closed
E) In-depth

F) All of the above
G) A) and B)

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Employee compensation systems are generally developed and administered by ____, and pay increases and promotions are usually recommended by ____.


A) top management; HRM specialists
B) unions; line managers
C) HRM specialists; line managers
D) top management; unions
E) professional HR consultants; HRM staff personnel

F) None of the above
G) C) and D)

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The process of attracting qualified job applicants is called


A) development.
B) orientation.
C) selection.
D) training.
E) recruiting.

F) None of the above
G) C) and E)

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A list of key personnel as well as possible successors within a firm is called


A) a replacement chart.
B) a skills inventory.
C) management inventory.
D) a wage survey.
E) performance appraisal.

F) B) and D)
G) None of the above

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If the superior's job with a particular employee during a performance appraisal is simply to sit and listen and then have open dialogue about all that the employee has shared, what type of performance appraisal interview is this?


A) Tell-and-listen
B) Problem-solving
C) Tell-and-sell
D) Objective
E) Judgmental

F) B) and E)
G) A) and B)

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If the Colgate-Palmolive Company were to develop a replacement chart, the chart would show


A) key personnel along with possible replacements within the firm.
B) those key personnel who are scheduled to be replaced because of poor performance reviews.
C) the skills and experience of key personnel.
D) the time between purchase and replacement of each Colgate product, such as toothpaste.
E) the key items of capital equipment due for replacement within the fiscal year.

F) A) and D)
G) C) and D)

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Jefferson, Inc.(JI) Jefferson Inc.(JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits.The company understands that there are effective reward systems that will motivate employees.However, JI management is not sure which would be the best for the company.Compensation, another important area, must also be improved so that it will satisfy all employees effectively.In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated.Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees. JI believes that it will be on the right path if all of these changes can be successfully accomplished.The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed. -Refer to Jefferson, Inc.The training of new employees at JI can be carried out through


A) appraisal errors.
B) judgmental methods.
C) turnovers.
D) seminars.
E) rating scales.

F) A) and E)
G) A) and D)

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Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process.Chandler should concentrate on


A) a skills inventory.
B) external recruiting.
C) internal recruiting.
D) vestibule selection.
E) external replacement.

F) A) and C)
G) C) and D)

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No federal law forbids age discrimination against people younger than 40.

A) True
B) False

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Gathering information about applicants for a position and choosing the most appropriate applicant is called


A) recruitment.
B) selection.
C) orientation.
D) evaluation.
E) employing.

F) A) and E)
G) All of the above

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Edwin Marsalam was assigned to a senior employee responsible for instructing new computer programmers.Because of this senior employee's instruction, White gained hands-on experience under normal working conditions.Edwin experienced ____ training.


A) simulation
B) classroom
C) seminar
D) on-the-job
E) role playing

F) All of the above
G) C) and D)

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Performance appraisal is the evaluation of an employee's current and potential levels of performance within a firm.

A) True
B) False

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The type of pay raise in which the employee can receive the entire amount of the increase at the beginning of the year is called a(n)


A) incentive payment.
B) lump-sum salary increase.
C) commission salary increase.
D) gain-sharing salary increase.
E) percentage-of-salary payment.

F) None of the above
G) A) and D)

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Employee benefits are


A) nonmonetary rewards.
B) monetary rewards.
C) required.
D) usually not viewed as being part of one's total compensation.
E) temporary incentives.

F) C) and D)
G) D) and E)

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A training method by which a trainee learns by working with an experienced employee is called


A) simulation training.
B) role playing.
C) on-the-job training.
D) classroom teaching.
E) seminars.

F) A) and B)
G) A) and E)

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