Question 1

All of the following are usually paid an hourly wage except workers in

Accepted Answer

A)   clerical positions.
B)   retailing.
C)   management.
D)   assembly lines.
E)   fast food.F) A) and E)
G) C) and D)

Question 2

The process of preparing managers and other professionals to assume increased responsibility in present and future positions is called employee training.

Accepted Answer

A) True 
 B)False

Question 3

The key to successful training and development programmes is to

Accepted Answer

A)   be sure they are worth the time taken to conduct them.
B)   be sure that the employees participating in them actually need that specific training.
C)   go into the training session with a range of possible, but all positive, outcomes.
D)   clearly state the objective to be achieved and be sure that the objective is measurable.
E)   be sure the employees participating are aware that they will be evaluated at the end of the session.F) C) and E)
G) A) and E)

Question 4

Chevron Corporation is one of the largest integrated oil companies in the world.Its management is assessing the world marketplace and taking steps to sustain the company's competitive position.Chevron is studying external and internal factors that could influence its success.Faced with business competition on a global scale, Chevron is modifying its strategic business model to manage its resources more efficiently.At Chevron, as at competing companies, one of the most important resources is

Accepted Answer

A)   financial resources.
B)   human resources.
C)   natural resources.
D)   lobbyists.
E)   computers.F) A) and D)
G) A) and B)

Question 5

Whether or not secretaries are paid more than file clerks depends on the nature of a firm's ____ structure.

Accepted Answer

A)   Promotion
B)   Wage
C)   organisational
D)   evaluation
E)   profit-sharingF) C) and E)
G) B) and C)

Question 6

Assessing employees' performance levels to make objective personnel decisions is accomplished by

Accepted Answer

A)   performance appraisals.
B)   skills inventories.
C)   training and development.
D)   job evaluations.
E)   job analyses.F) B) and E)
G) None of the above

Question 7

All of the following are examples of employee benefits except

Accepted Answer

A)   an end-of-year bonus.
B)   health insurance packages.
C)   pay for time not worked.
D)   worker's compensation.
E)   unemployment insurance.F) B) and C)
G) All of the above

Question 8

Job analysis provides a job description and a job specification for a particular position.

Accepted Answer

A) True 
 B)False

Question 9

Verizon employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked.This is a(n)  ____ appraisal method.

Accepted Answer

A)   objective
B)   judgmental
C)   subjective
D)   performance-based
E)   time-consumingF) B) and E)
G) B) and D)

Question 10

Misumi wants to impress prospective employers with a summary of her background and qualifications for a management position.Her father, who is a businessperson, suggested sending a(n)

Accepted Answer

A)   application.
B)   interview form.
C)   transcript.
D)   résumé.
E)   assessment sheet.F) A) and E)
G) All of the above

Question 11

What is the problem-solving approach to performance feedback interviews?

Accepted Answer

A)   This type of approach allows the employee to give herself her own performance evaluation and to set her own goals while discussing them with her superior.
B)   In this type of interview, the employee may come to the superior at any time and ask how she is doing and express any problems she is having so that they might come up with solutions together.
C)   This is when the superior has only negative results of a performance appraisal to discuss with her employee.Thus, they spend a great deal of time coming up with solutions to the many problems the employee is having.
D)   In this approach, the superior conveys both the good and bad aspects of the appraisal with the employee, and she then offers the employee solutions for the areas needing improvement.
E)   In this type of interview, the superior tells the employee what has been right and wrong, she gives the employee a chance to respond, and then they come up with agreed-upon solutions to the problems at hand.F) B) and C)
G) A) and B)

Question 12

Usually, the human resources department administers a(n)  ____ programme to introduce new employees to the organisation.

Accepted Answer

A)   job selection
B)   Orientation
C)   employee training
D)   on-the-job training
E)   job rotationF) B) and E)
G) C) and D)

Question 13

____ evaluation methods use some measurable quantity as the basis for assessing performance.

Accepted Answer

A)   Appraisal
B)   Judgmental
C)   MBA
D)   Objective
E)   FeedbackF) C) and D)
G) None of the above

Question 14

People who can verify background information and provide personal evaluations of candidates are called

Accepted Answer

A)   informants.
B)   colleagues.
C)   references.
D)   assessors.
E)   paraprofessionals.F) All of the above
G) B) and C)

Question 15

When United Parcel Service (UPS)  is looking for crews to fly its giant 747 cargo aircraft, it wants to hire the very best people to whom to entrust its extremely expensive equipment.Therefore, it looks for

Accepted Answer

A)   only applicants from internal sources.
B)   only applicants from external sources.
C)   only pilots laid off from passenger carriers.
D)   many more applicants than there are positions to be filled.
E)   a very small number of applicants to reduce the time and costs required to examine the complex credentials of a larger number of applicants.F) B) and D)
G) A) and B)

Question 16

Which of the following type of worker is usually paid on a salary plan?

Accepted Answer

A)   Clerical
B)   Retail
C)   Fast-food
D)   Manager
E)   Assembly-lineF) None of the above
G) B) and E)

Question 17

Mr.Pines thought Ms.Smith was the ideal employee.Smith was an impressive person and attended all social functions of the company.However, during the past year she had trouble meeting sales quotas.Nevertheless, on her performance appraisal, Pines rated Smith as one of the top salespeople.On hearing this, other salespeople complained that Pines must guard against ____ in rating Smith.

Accepted Answer

A)   allowing poor performance on one activity to influence his overall judgment
B)   allowing recent performance to be s
C)   discriminating on the basis of gender
D)   overemphasising some issues and underemphasising others
E)   discriminating on the basis of race and ageF) A) and C)
G) C) and D)

Question 18

Blowfish Fisheries is considering hiring Hispanics to ensure the success of its newest products, blowfish enchiladas.The company expects that the additional cultural viewpoints will provide it with

Accepted Answer

A)   cost advantages.
B)   a marketing edge.
C)   minority recruitment advantage.
D)   cultural diversity.
E)   a human resource advantage.F) A) and C)
G) B) and D)

Question 19

As a human resources specialist, you were asked to briefly summarise the disadvantages of using internal recruiting.You have started your report by stating, "The main disadvantage of internal recruiting is that

Accepted Answer

A)   there may be resentment among employees."
B)   promotion leaves another position to be filled."
C)   it helps hold on to quality personnel."
D)   job posting may be required."
E)   it brings in unfamiliar ideas and perspectives."F) A) and C)
G) A) and B)

Question 20

Critics of comparable worth argue that

Accepted Answer

A)   laws should be enacted to assist the market's pricing mechanism.
B)   the market has determined the worth of certain female-dominated jobs.
C)   artificially inflating salaries for female-dominated occupations would bring about equality.
D)   states have not enacted laws requiring equal pay for comparable work in government positions.
E)   this issue encourages women to keep their low-paying jobs rather than seek higher-paying ones.F) D) and E)
G) None of the above

Exam 9: Recruitment and Retaining the Best Employees

Correct Answer
verified

All of the following are examples of employee benefits except

Correct Answer
verified

Misumi wants to impress prospective employers with a summary of her background and qualifications for a management position.Her father, who is a businessperson, suggested sending a(n)

Correct Answer
verified

Verizon employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked.This is a(n) ____ appraisal method.

Correct Answer
verified

All of the following are usually paid an hourly wage except workers in

Correct Answer
verified

When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft, it wants to hire the very best people to whom to entrust its extremely expensive equipment.Therefore, it looks for

Correct Answer
verified

The key to successful training and development programmes is to

Correct Answer
verified

What is the problem-solving approach to performance feedback interviews?

Correct Answer
verified

Whether or not secretaries are paid more than file clerks depends on the nature of a firm's ____ structure.

Correct Answer
verified

Blowfish Fisheries is considering hiring Hispanics to ensure the success of its newest products, blowfish enchiladas.The company expects that the additional cultural viewpoints will provide it with

Correct Answer
verified

Critics of comparable worth argue that

Correct Answer
verified

Which of the following type of worker is usually paid on a salary plan?

Correct Answer
verified

Assessing employees' performance levels to make objective personnel decisions is accomplished by

Correct Answer
verified

People who can verify background information and provide personal evaluations of candidates are called

Correct Answer
verified

Usually, the human resources department administers a(n) ____ programme to introduce new employees to the organisation.

Correct Answer
verified

____ evaluation methods use some measurable quantity as the basis for assessing performance.

Correct Answer
verified

Job analysis provides a job description and a job specification for a particular position.

Correct Answer
verified

The process of preparing managers and other professionals to assume increased responsibility in present and future positions is called employee training.

Correct Answer
verified

Correct Answer
verified

As a human resources specialist, you were asked to briefly summarise the disadvantages of using internal recruiting.You have started your report by stating, "The main disadvantage of internal recruiting is that

Correct Answer
verified

Exam 9: Recruitment and Retaining the Best Employees

Correct AnswerverifiedShow Answer

All of the following are examples of employee benefits except

Correct AnswerverifiedShow Answer

Misumi wants to impress prospective employers with a summary of her background and qualifications for a management position.Her father, who is a businessperson, suggested sending a(n)

Correct AnswerverifiedShow Answer

Verizon employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked.This is a(n) ____ appraisal method.

Correct AnswerverifiedShow Answer

All of the following are usually paid an hourly wage except workers in

Correct AnswerverifiedShow Answer

When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft, it wants to hire the very best people to whom to entrust its extremely expensive equipment.Therefore, it looks for

Correct AnswerverifiedShow Answer

The key to successful training and development programmes is to

Correct AnswerverifiedShow Answer

What is the problem-solving approach to performance feedback interviews?

Correct AnswerverifiedShow Answer

Whether or not secretaries are paid more than file clerks depends on the nature of a firm's ____ structure.

Correct AnswerverifiedShow Answer

Blowfish Fisheries is considering hiring Hispanics to ensure the success of its newest products, blowfish enchiladas.The company expects that the additional cultural viewpoints will provide it with

Correct AnswerverifiedShow Answer

Critics of comparable worth argue that

Correct AnswerverifiedShow Answer

Which of the following type of worker is usually paid on a salary plan?

Correct AnswerverifiedShow Answer

Assessing employees' performance levels to make objective personnel decisions is accomplished by

Correct AnswerverifiedShow Answer

People who can verify background information and provide personal evaluations of candidates are called

Correct AnswerverifiedShow Answer

Usually, the human resources department administers a(n) ____ programme to introduce new employees to the organisation.

Correct AnswerverifiedShow Answer

____ evaluation methods use some measurable quantity as the basis for assessing performance.

Correct AnswerverifiedShow Answer

Job analysis provides a job description and a job specification for a particular position.

Correct AnswerverifiedShow Answer

The process of preparing managers and other professionals to assume increased responsibility in present and future positions is called employee training.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

As a human resources specialist, you were asked to briefly summarise the disadvantages of using internal recruiting.You have started your report by stating, "The main disadvantage of internal recruiting is that

Correct AnswerverifiedShow Answer

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