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Generally, a planning horizon lasts for one


A) week.
B) month.
C) quarter.
D) year.
E) decade.

F) A) and E)
G) C) and D)

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Productivity is the


A) highest level of output for the best worker.
B) average level of output per worker.
C) lowest level of output for all hourly workers.
D) average level of output for workers with at least five years of experience.
E) average level of output for a randomly selected group of employees.

F) B) and D)
G) B) and C)

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Statistical process control is a system that plots data on control charts and graphs to identify and pinpoint problem areas.

A) True
B) False

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A Boeing factory in Everett, Washington, manufactures 787 Dreamliner jet aircraft.What type of layout is most likely in this factory?


A) Output
B) Fixed-position
C) Product
D) Process
E) Cell-rotation

F) D) and E)
G) B) and C)

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Development and implementation are research activities undertaken to put new or existing knowledge to use in producing goods and services.

A) True
B) False

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The programme evaluation and review technique is a management tool designed to identify and schedule major activities necessary to complete a project.

A) True
B) False

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Deere and Company, the maker of John Deere tractors, was one of the first firms to combine robotics and computer-integrated manufacturing.By doing this, it achieved more efficiently utilised facilities and greater flexibility in production.The method of production that has given Deere these tremendous improvements in operations is known as


A) just-in-time inventory management.
B) flexible manufacturing.
C) PERT.
D) short cycle manufacturing.
E) intermittent process.

F) A) and D)
G) A) and C)

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Ford cars and trucks are completed and ready for delivery to customers.Because of this, they are classified as


A) raw materials.
B) finished goods.
C) goods in waiting.
D) production inventory.
E) delivered goods.

F) C) and E)
G) B) and D)

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Companies that emphasise the importance of output inspection and quality circles are making an effort to improve


A) production standards.
B) operations control.
C) inventory control.
D) preventive maintenance.
E) quality control.

F) A) and B)
G) A) and C)

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What portion of the ideas for new products, refinements, and extensions ever gets to the production stage?


A) About one-third
B) At least half
C) The majority
D) Only a few
E) About two-thirds

F) A) and B)
G) D) and E)

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When different sequences of operations are required for creating small batches of different products, the type of design or layout used is the


A) product design.
B) product layout.
C) process layout.
D) quota layout.
E) output layout.

F) A) and B)
G) C) and E)

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To determine the proper size for its new restaurant in Nashville, Tennessee, operations managers and marketing managers for Buffalo Wild Wings worked together to determine the restaurant's ____.


A) capacity.
B) product line.
C) required annual sales.
D) lead time.
E) production flow.

F) C) and E)
G) C) and D)

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What are the two types of costs associated with inventory?


A) Holding costs and selling costs
B) Stock-out costs and holding costs
C) Shipping and handling costs and holding costs
D) Overstock costs and stock-out costs
E) Holding costs and tracking costs

F) C) and E)
G) C) and D)

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Jasper Electronics, Inc. Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products.Currently, the company has eight locations.It prides itself on its fast production process.Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way.Ross has decided that there are several aspects of the production process that need to be changed or improved.One such aspect is quality control.He also wants to do some research to decide whether the company is moving in the right direction.In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI. -Refer to Jasper Electronics, Inc.If JEI management were to explore the possibility of using its products in different ways, what types of research and development activities could they engage in?


A) Quality control
B) Applied
C) Flexible
D) PERT
E) Core

F) C) and D)
G) A) and D)

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Deborah works for Northrop Grumman Corporation.She is assigned to a group of employees who work on solving quality issues the company is facing.Deborah participates in a(n)


A) quality circle.
B) employee group.
C) total quality management programme.
D) inspection control group.
E) quality review committee.

F) D) and E)
G) B) and C)

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Which of the following is not one of the steps in operational planning?


A) Adjusting products or services to meet demand
B) Designing new products or services
C) Selecting a planning horizon
D) Comparing market demand with capacity
E) Estimating market demand

F) A) and E)
G) A) and D)

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When a manufacturer like ExxonMobil refines crude oil, that corporation is using a(n) ____ process.


A) Analytical
B) Extraction
C) Manufacturing
D) Refining
E) synthetic

F) C) and D)
G) A) and B)

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An FMS combines computer-related software and hardware into the service sector organisations.

A) True
B) False

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An assembly line at a Rubbermaid production facility is an example of a product layout.

A) True
B) False

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If a good or service satisfies a human need, it has


A) value.
B) focus.
C) magnitude.
D) form.
E) utility.

F) A) and B)
G) A) and C)

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