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Exam 8: Products and Services

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Question 71

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Jasper Electronics, Inc. Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products.Currently, the company has eight locations.It prides itself on its fast production process.Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way.Ross has decided that there are several aspects of the production process that need to be changed or improved.One such aspect is quality control.He also wants to do some research to decide whether the company is moving in the right direction.In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI. -Refer to Jasper Electronics, Inc.The plant layout at Jasper Electronics is mostly likely a

A) fixed position layout.
B) process layout.
C) product layout.
D) circular layout.
E) capacity layout.

F) A) and D)
G) A) and B)

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Question 72

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Phil Johnson is the owner of a small firm that manufactures customised oil-drilling equipment.The company's manufacturing facility is organised into a fabrication section, a heat treatment section, a welding section, and a quality control section.This type of plant layout is referred to as a(n) ____ layout.

A) product
B) pooled manufacturing
C) assembly-line
D) group manufacturing
E) process

F) A) and D)
G) A) and C)

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Question 73

Multiple Choice

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A situation in which people do most of the work is called

Most of the goods and services that we enjoy today can be traced back to an invention or idea that was the result of

A group of athletic shoes in a shoe factory are partially completed but still lack their innersoles and shoestrings.These shoes are classified as

R&D activities aimed at disclosing new knowledge that has some potential use are known as

A bearings manufacturing plant has many enormous pieces of machinery.The main functions of the factory employees is to set up new production runs, transport the finished products, and repair any breakages that occur.This factory has

In a service industry such as a package carrier, the ____ of the conversion process is usually small or none at all.

When Black & Decker manufactures its wide array of tools, it is using a(n) ____ process.

Abbot Laboratory is embarking on a sophisticated technology that requires special skills.To address this problem, the company has decided to recruit employees with the appropriate skills rather than train the existing employees.This decision affects the work of the ____ manager.

Scientists at R&E Labs worked for two years on a project to eventually add more knowledge to the science of photography.But in a meeting with the board of directors last week, they had nothing new to report.This is always a risk with

When compared to total quality management, Six Sigma often has more top- level support, more training for employees, and more teamwork.

Jasper Electronics, Inc. Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products.Currently, the company has eight locations.It prides itself on its fast production process.Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way.Ross has decided that there are several aspects of the production process that need to be changed or improved.One such aspect is quality control.He also wants to do some research to decide whether the company is moving in the right direction.In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI. -Refer to Jasper Electronics, Inc.In his effort to improve the quality control of products manufactured at JEI, Ross might employ

Operations managers refer to the development of a plan for converting a product idea into an actual product as design planning.

When demand exceeds capacity, all of the following are reasonable options for the firm except

The amount of products or services an organisation can produce in a given time is known as

When a lumber company takes timber and converts it into lumber, cardboard, and other paper products, the company is using

When Taco Bell determines what different food items it will offer on its menu and how many it will offer, it is deciding its

All the activities managers engage in to produce goods and services are called operations management.

When using PERT, the critical path is the sequence of production activities that takes the longest time from start to finish.