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Exam 6: Leadership and Managing a Business

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Question 1

Multiple Choice

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Saul Marsiana is the office manager at Beltry, James, and Gwyn Associates.It would be accurate to say that Saul is a(n) ____ manager.

A) Top
B) operations
C) Middle
D) first-line
E) administrative

F) A) and B)
G) A) and C)

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D

Question 2

True/False

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A manager with strong conceptual skills is able to think well in concrete terms.

A) True
B) False

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Question 3

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Goals are set only for top-level management.

Top managers probably make up the largest group of managers in most organisations.

Making a successful sales presentation or holding an effective press conference takes quality communication skills.

Common job titles associated with ____ management include president, vice president, and chief executive officer.

Robin Baker, a top manager at Westinghouse, has recently been put in charge of a new multi-million project.She selects several individuals to participate in this effort and assigns each certain tasks to perform.Furthermore, she has set up a group hierarchy and indicated that all decisions must be routed through this chain of command.Robin is exhibiting which leadership style?

Centrum Springs, Inc. Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company.His manager is retiring and hopes that Riley will take over for him.However, even though Riley is an experienced employee, there are many things that he still needs to learn.Riley has trained many new employees, but he has never held a management position.Riley needs to have a general understanding of what it takes to be a manager. There are many problems in Riley's department.There are no plans to fall back on in case the initial plan fails.Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager.He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs, Inc.When Riley learns all that it takes to be a manager, he will be involved in

Over the last few years, most firms have regained the dominant competitive positions they had previously held.

Managers who create and manage systems that convert resources into goods and services are known as ____ managers.

At Silver Paper's company meeting in August, the owner states that the company will increase its sales of Christmas cards by 50 percent over last year's sales.This statement is called a(n)

The coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organisational atmosphere of continuous quality improvement is known as

All of the following are reasons for a greater focus on quality by firms except

Centrum Springs, Inc. Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company.His manager is retiring and hopes that Riley will take over for him.However, even though Riley is an experienced employee, there are many things that he still needs to learn.Riley has trained many new employees, but he has never held a management position.Riley needs to have a general understanding of what it takes to be a manager. There are many problems in Riley's department.There are no plans to fall back on in case the initial plan fails.Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager.He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs, Inc.Riley's usual duties represent which of these areas?

Nearly all experts and academics in the field of leadership agree that a participative leadership style is the best within an organisation.

Scott is in charge of managing, selling, and distributing the company's products.Scott is a(n) ____ manager.

Heather is in charge of ensuring that the processes at her bank run smoothly so that the business will be able to provide its services efficiently and effectively.Heather is a(n) ____ manager.

The first step in benchmarking is to identify the objectives.

As an upper-level manager for Microsoft, Rodney is one of many people responsible for allocating organisational resources in order to achieve the key goals of the company.Specifically, Rodney is in charge of collecting and analysing data on consumer preferences in personal computer design and technology and is thus responsible for what general type of resources?

Middle managers implement the strategy developed by top management.