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Exam 6: Leadership and Managing a Business

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Question 51

Multiple Choice

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A manager who has the abilities to relate to people, understand their needs, and show compassion has ____ skills.

A) Personal
B) People
C) compassionate
D) communication
E) interpersonal

F) C) and D)
G) A) and B)

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Question 52

Multiple Choice

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The chief executive officer of Chrysler provides his organisation with leadership and overall guidance, and he is generally responsible for interpreting the organisation's mission.He would be most properly classified as a(n) ____ manager.

A) administrative
B) human resources
C) Operations
D) Marketing
E) Financial

F) A) and E)
G) All of the above

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Question 53

Multiple Choice

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Dazzle Magazine Rosalea recently switched careers.Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully.Her passion and commitment led her to become the manager at Dazzle Magazine, where she was in charge of the layout.Always charismatic, energised, and driven, Rosalea expected as much from her employees as she did of herself.Although the recognised leader, Rosalea let her staff implement their own ideas at times. It was a stressful time when publication deadlines neared.At one point, there was a major mix-up in the layouts for the front cover.Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter.However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Rosalea quickly looked over the layouts but felt that they still needed some work. She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer.Rosalea then went to an employee within her department for advice.That employee suggested some ideas, but Rosalea was still not satisfied.Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented.Rosalea greatly appreciated the assistance and the suggestion.The final cover design went to press, and that issue of the magazine was successful.This helped Rosalea realise that considering the big picture was good, but equally important were the little details. -Refer to Dazzle Magazine.Which type of leadership style most closely equates with Rosalea's style?

Mt.Hatamus Community College strives to provide education services to its local citizens.This action represents its mission.

Karen Smith is a division manager at General Motors and, as such, must ensure that some sort of balance is achieved between the sometimes conflicting goals of the various departments within her division.For example, the marketing department's goal might be to increase sales by 15 percent, whereas the accounting department might strive for certain cost efficiencies.In compensating for these disparate goals, Karen is engaging in

As Kyle conducts his annual evaluations of his employees, he notices that MariElena and Debbie have both been less productive since they were relocated in the same department.Kyle is in what stage of the managerial decision-making process?

Shane does not specialise in a particular function; instead, he provides overall guidance and leadership for the company.Shane is an administrative or ____ manager.

Leadership can best be defined as the ability to

Coordinating people and the other resources of an organisation to achieve the goals of the organisation is the process of

When a business firm implements several programmes to encourage prompt and courteous customer service, employee participation, and better coordination with suppliers, it is making an effort to use

The process of evaluating and regulating ongoing activities to ensure that goals are achieved is known as

Revenues, proceeds from stock sales, and loans from banks are ____ resources for Sears.

When all employees are exceedingly clear about what is expected from them, guidelines for task completion are clear and understood, and rules and regulations in fulfilling their duties are clearly defined, it is likely the ____ leadership style is in place.

Grant is a division manager for a large chemical company.He frequently works to implement the strategies set by the CEO and supervises the activities of the supervisors under him.Grant is a ____ manager.

Dazzle Magazine Rosalea recently switched careers.Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully.Her passion and commitment led her to become the manager at Dazzle Magazine, where she was in charge of the layout.Always charismatic, energised, and driven, Rosalea expected as much from her employees as she did of herself.Although the recognised leader, Rosalea let her staff implement their own ideas at times. It was a stressful time when publication deadlines neared.At one point, there was a major mix-up in the layouts for the front cover.Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter.However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Rosalea quickly looked over the layouts but felt that they still needed some work. She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer.Rosalea then went to an employee within her department for advice.That employee suggested some ideas, but Rosalea was still not satisfied.Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented.Rosalea greatly appreciated the assistance and the suggestion.The final cover design went to press, and that issue of the magazine was successful.This helped Rosalea realise that considering the big picture was good, but equally important were the little details. -Refer to Dazzle Magazine.The graduate student's assistance represents which step of the decision-making process?

A manager who has the ability to see the big picture of an organisation and to understand how the various parts of the organisation can fit together has ____ skills.

Common titles for middle managers are office managers and supervisors.

Common names for top-level managers are vice president, chief executive officer, and chief operating officer.

Managers should avoid satisfying in the ____ stage of the managerial decision-making process.

Zappos "Be real and use your best judgment" statement refers to the company's social-media policy for employees.