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The more information a manager has, the less risk there is that a decision will be incorrect.

A) True
B) False

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Collection of the data needed to establish an MIS results in _____.


A) statistics
B) a software program
C) a computer system
D) qualitative research
E) a data bank

F) B) and E)
G) D) and E)

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By using e-mail, communication can be carried out globally within and outside the firm at any time.

A) True
B) False

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The managers of Tappan Company have asked you how to make sense of the large list of people employed by the firm and the accompanying list of their current and past wages.You review the listings on the computer and instruct the computer to compute and graph the average wages for each occupational group, from clerical to sales to managerial.The graph is _____.


A) data
B) commendable
C) futuristic
D) information
E) datum

F) None of the above
G) A) and B)

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Every website is identified by its Uniform Resource Locator, or URL.

A) True
B) False

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Microsoft Excel is an example of a ____ program.


A) word processing
B) graphics
C) spreadsheet
D) accounting
E) communication

F) None of the above
G) C) and D)

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External forces that affect e-business include all except which of the following?


A) globalization
B) available financing
C) changing technology
D) economic factors
E) all of the above are external forces that affect e-business

F) A) and B)
G) A) and E)

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Rebecca is willing to invest time and money in attracting and retaining customers for her Mary Kay cosmetics business because she knows that


A) all women love her makeup; they just need an incentive to buy it.
B) it will be worth it if each customer makes two purchases based on her investment of time and money.
C) she enjoys the work, regardless of the financial results.
D) one loyal customer's repeated purchases for life will be well worth the expense.
E) these methods will greatly increase this month's profits for her business.

F) A) and E)
G) B) and D)

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Which of the types of resources needed for an e-business is Storybook.com most likely to receive from an investor?


A) financial
B) human
C) software
D) material
E) informational

F) A) and B)
G) All of the above

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Tom was described as a "tall, sturdily built male with short dark hair." These descriptors qualify as _____.


A) information
B) data
C) ideas
D) comments
E) opinions

F) A) and C)
G) B) and D)

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In gathering the data for its management information system, Clark Stores, Inc., used company records, reports from managers' meetings, and suppliers.How many of its sources were external data sources?


A) all
B) none
C) three
D) two
E) one

F) A) and B)
G) A) and C)

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According to the text, what percentage of all Internet users are Americans?


A) 5
B) 10
C) 12
D) 27
E) 30

F) A) and C)
G) C) and D)

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The specific types of information that managers need depend on their area of management and on their


A) level within the firm.
B) understanding of data.
C) background in computer science.
D) willingness to learn COBOL.
E) use of the information.

F) A) and E)
G) D) and E)

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Academic Standard, Inc.(ASI) Academic Standard, Inc., sells its products through the Internet.Amanda is one of the biggest buyers of the company's products for her business.Susan, who is Amanda's sales representative, recently suggested that ASI classify Amanda as a preferred customer. Although ASI has been successful in the past, the company recently encountered the problem of high production costs.Jonathan, a veteran employee of the company, suggested to senior management that certain aspects of production may need to be handled by other, more efficient companies.Jonathan also suggested that the company might want to create a physical store to possibly increase its visibility and potential profits.He explained many disadvantages of operating solely through the Internet. -Mary Nettles works for a marketing and advertising firm.She must choose one ad piece from a number of potential ad pieces.To ensure that she makes the right decision, she should


A) put a brief description of each ad piece in a hat and draw one.
B) ignore any feedback that she gets from coworkers and consumers and make the decision herself.
C) gather information from coworkers and consumers on their reaction to the different ad pieces.
D) let her supervisor choose the ad piece.
E) discard all ad pieces and develop a new advertising campaign.

F) B) and E)
G) A) and B)

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The Internet is a worldwide network of computers; the intranet is a smaller version of the Internet used within a firm.

A) True
B) False

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Early software applications typically performed a single function; today most software is integrated and can perform many functions.

A) True
B) False

Correct Answer

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A variety of special e-business resources are generally needed by the firm to successfully carry on any significant e-business activities.

A) True
B) False

Correct Answer

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Operations managers need management information in all except which of the following areas?


A) the cost of production
B) current inventory levels
C) availability of resources
D) future capitalization needs
E) present and future sales levels

F) B) and D)
G) A) and E)

Correct Answer

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Because information rules must be checked out before a decision can be made, they lengthen the time required to analyze choices.

A) True
B) False

Correct Answer

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The following quotation would most likely be found in the ____ of a business report: "Based on these findings, the company should begin phasing out the production of its Super-Bolt and have it completely eliminated within six months in order to prevent further financial losses."


A) body
B) conclusions
C) recommendations
D) introduction
E) suggestions

F) A) and B)
G) A) and C)

Correct Answer

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