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Exam 10: Motivating and Satisfying Employees and Teams

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Question 1

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Under Taylor's scientific management system, what did management have the responsibility to determine about an employee's work, and what did the employee have the responsibility to decide?

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Under Frederick Winslow Taylor's scienti...

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Question 2

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Under Herzberg's theory, when ____ factors are present in the work environment, they act as satisfiers; when ____ factors are absent, they act as dissatisfiers.

A) Theory X; Theory Y
B) motivation; hygiene
C) physiological; self-realization
D) Theory Y; Theory X
E) hygiene; motivation

F) C) and D)
G) A) and B)

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Question 3

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The weakness in Maslow's hierarchy of needs and Herzberg's theory is that, although each one explains how motivation is caused and sustained, neither specifies what motivates individuals.

Joyce works hard and puts in many extra hours.For this, she can anticipate a pay raise, a promotion, or an expanded sales territory.However, getting a promotion is most important to Joyce.According to the useful guidelines of the ____ theory, Jim, her manager, must recognize that (1) she is putting in hard work and long hours to obtain a promotion, (2) what motivates Joyce will change over time, and (3) he must clearly show Joyce how to attain the desirable reward.

Raul, an engineer with a leading manufacturer, could not figure out why he was so motivated in his job.However, in conversation he pointed out a few things that may have contributed to such motivation.First, top managers were sharing company goals with employees.Second, his manager recently met with Raul's engineering group to discuss the goals relevant to their jobs.Third, his manager requested that each person think about how he or she could personally help achieve these goals.As he followed through on his manager's request, Raul found himself becoming clearer about the role he is expected to play in reaching the organization's goals.This manufacturer is using ____ to help its managers boost employee motivation.

The logical outcome of the assumptions underlying Theory X is a highly controlled work situation in which managers make all decisions and workers carry them out.

The assumptions underlying Theory X generally agree with Frederick W.Taylor's concepts of scientific management.

When a manager has a choice, positive reinforcement should be used before negative reinforcement.

Maslow's theory explains how to motivate people with money.

What did Elton Mayo discover in the Hawthorne Studies about human factors that led to the birth of the human relations movement in management?

The team member concerned with the emotional needs of others is fulfilling what role?

The first stage of team development is _____.

After graduating with a marketing degree, James Smith was hired by a well-known public relations (PR) firm offering the opportunity to do PR work for large and small companies.According to Theory Y, James's supervisor would expect him to

Regina worked hard and successfully as a salesperson for B&J Realty Company.For the past three years, she surpassed her peers in quality and quantity of sales.Yet in comparing pay, she discovered that she makes less than two salespeople who are well liked by management.Consequently, she accepted a higher-paying job with B&J's top competitor.To avoid losing other salespeople like Regina, management should understand and apply _____.

The concepts underlying Theory Z were first presented in the 1960 book, The Human Side of Enterprise.

The technique in which managers and subordinates collaborate on setting goals and reviewing performance is

What are the advantages and disadvantages of a flextime work schedule? Of job sharing?

The need for esteem may be satisfied through personal accomplishments, promotion to more responsible positions, and honors and awards.

Frederick W.Taylor originated the theory of satisfaction and dissatisfaction.

Frederick W.Taylor made his most significant contribution to management practice by his involvement with the Hawthorne studies.