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Exam 10: Motivating and Satisfying Employees and Teams

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Question 51

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Use Maslow's hierarchy of needs concept to explain why you would expect to be more concerned about finding somewhere to stay after your house burned down than you would be about going to a party or receiving a certificate of appreciation from your church for your work on a fund-raising project.

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Maslow's hierarchy of needs suggests tha...

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Question 52

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The equity theory states that people are motivated

A) only by their achievements.
B) by receiving pay equal to that of all other employees.
C) by the satisfaction of doing their jobs well.
D) by receiving promotions.
E) by receiving a reward commensurate with their performance.

F) B) and E)
G) A) and B)

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Question 53

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Gina Robinson, Inc.(GRI) GRI management has decided to reinvent the culture of the organization.Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description.However, this did not work.Next, the company decided to add flextime.It believed that this would make employees more dedicated. GRI then introduced even more work options for employees.For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with, and tolerant of, each other. -Refer to Gina Robinson, Inc.Previously, what technique did GRI management try in order to make jobs more appealing?

Physiological needs are satisfied by job security, health insurance, pension plans, and good working conditions.

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years.However, Mr.Smith, its CEO, has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr.Smith also observed that the employees were not engaging with each other.They all seemed to be at ease with each other, but there was very little interaction.When Mr.Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr.Smith decided that things needed to change.He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior.While this may not be the best option, Mr.Smith believes that it may work for the near future. -Refer to Garrett Enterprise.When employees interact with each other, what needs are they meeting?

The hierarchy of human needs was developed by _____.

Which of the following is an example of Herzberg's motivation factors?

What is the deceptively simple assumption on which Vroom's expectancy theory of motivation is based?

One of your best employees has an undesirable habit of coming to work ten to twenty minutes late each morning.Write the advantages and disadvantages of using punishment to solve the problem.

Tim Long's first year as unit supervisor for a local manufacturer was quite a challenge.To encourage his subordinates to meet unit and company goals, he instituted quality circles.These circles were then enabled to directly affect unit operations.Tim's managerial attitude reflects the assumptions underlying _____.

Under Herzberg's motivation-hygiene theory, what are some of the factors that increase motivation and some that reduce dissatisfaction? If motivation factors are absent, is there an increase in feelings of dissatisfaction? If hygiene factors are absent, is there an increase in feelings of dissatisfaction?

Which of the following motivational techniques involves expanding a worker's assignments to include additive but similar tasks?

According to the hierarchy of needs concept, people satisfy their needs in order of importance.

What is the main weakness of Maslow's hierarchy of needs and Herzberg's motivation-hygiene theory?

Explain the different facets of job enrichment and behavior modification.

Maslow believed each level of need must be completely satisfied before an individual can advance to the next level.

Under the piece-rate system employees are paid a certain amount for each unit they produce.

Employee empowerment replaces top-down management control, giving employees a voice in what they do and how and when they do it.

A strong sense of accomplishment probably satisfies which level of need?

Nathan discovers that his mortgage company's employees are working very slowly because they are afraid that, if they finish the loans they are currently processing, they will run out of work and lose their jobs.Nathan's employees are