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Exam 10: Motivating and Satisfying Employees and Teams

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Question 81

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What does the word equity in equity theory refer to?

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In the context of equity theory, the wor...

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Question 82

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The basic premise of reinforcement is that behavior that is rewarded is likely to be repeated and behavior that is punished is less likely to recur.

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Question 83

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Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

Stephanie always studies very hard for tests and achieves A's in all of her classes.Jennifer does not touch a book until the day before a test and often earns only C's or D's.The difference in academic performance between these students directly involves _____.

If Berkeley Shirtmakers tie compensation directly to output by paying an employee a certain amount for each unit of output produced, it is using

The Hawthorne studies revealed that employees who are happy and satisfied with their work will perform better.Out of this study and others like it, the ____ movement was born.

What happens to a problem-solving team after the assigned problem has been tackled?

At Jack's Automotive Repair, the mechanics rarely interacted directly with customers.Work orders were processed by the customer service department and passed on to the mechanics.After experiencing excessive customer complaints about the poor quality of work, Jack realized he was not motivating his mechanics to do quality work.To rectify the situation, Jack designated all of his employees as customer service representatives.The mechanics' roles were expanded to include direct customer contact.This motivational technique is called _____.

The need for esteem concerns an employee's desire for _____.

Virtual teams are unassigned teams of friends within an organization.

The director of personnel at Eastern corporate headquarters wants to institute an MBO system nationwide.She should begin by

How does motivation differ from morale? How does each affect job performance?

The second stage of team development, in which teams begin to develop concrete goals, is called _____.

Employee stock ownership plans (ESOPs) provide considerable employee incentive and increase employee involvement and commitment.

Self-managed teams take over most management functions.

Managers who rely on _____ hope to eliminate undesirable behavior by not responding to it.

Gina Robinson, Inc.(GRI) GRI management has decided to reinvent the culture of the organization.Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description.However, this did not work.Next, the company decided to add flextime.It believed that this would make employees more dedicated. GRI then introduced even more work options for employees.For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with, and tolerant of, each other. -Refer to Gina Robinson, Inc.As the employees form teams at GRI, they should know that each person's role within the group starts to become apparent during the ____ stage of team development.

The motivational technique that is made possible through the use of personal computers, modems, fax machines, voice mail, cellular phones, and overnight delivery service is referred to as _____.

All of the following except which are examples of Herzberg's motivation factors?

First Tennessee Bank introduced a new program that allowed employees to determine their own work schedules.This type of program is _____.