Question 1

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

Accepted Answer

A) True 
 B)False

Question 2

In the second set of Hawthorne experiments dealing with the piece-rate system, the main conclusion was that

Accepted Answer

A)   the pressure of social acceptance affects production.
B)   a sense of involvement affects production.
C)   variations in lighting affect production.
D)   the piece-rate method affects production.
E)   only the amount of pay affects production.F) A) and B)
G) C) and D)

Question 3

The high level of morale at Southwest Airlines does not have a significant impact on productivity, absenteeism, and employee turnover.

Accepted Answer

A) True 
 B)False

Question 4

According to the expectancy theory, rewarded behavior is likely to be repeated, whereas punished behavior is less likely to be repeated.

Accepted Answer

A) True 
 B)False

Question 5

All of the following except which are examples of Herzberg's hygiene factors?

Accepted Answer

A)   responsibility
B)   supervision
C)   pay
D)   working conditions
E)   job securityF) B) and E)
G) A) and C)

Question 6

A key technique for increasing employee motivation is ______.

Accepted Answer

A)   scientific management
B)   Theory X
C)   behavior modification
D)   EEM
E)   modification of expectationsF) C) and E)
G) All of the above

Question 7

Jane Freeman, a merchandise manager at JCPenney, has just been informed by her superior that all managers in the store have been reassigned departments of responsibility because top management has done some reorganizing.Jane previously was in charge of the infants' department and the girls' department, and now she is also in charge of the boys' department.This is an example of _____.

Accepted Answer

A)   job enlargement
B)   job enrichment
C)   the MBO program in progress
D)   job redesign
E)   job modificationF) None of the above
G) A) and E)

Question 8

All of the following except which are accurate statements about the expectancy theory?

Accepted Answer

A)   It is easy to apply.
B)   There are various reasons why employees work.
C)   The reasons people work may change.
D)   It is necessary to show employees how to attain the outcomes they desire.
E)   It is a very complex model of motivation.F) A) and B)
G) A) and D)

Question 9

Sally Smith, a supervisor at Kroger's, was recently evaluated by her subordinates.Their responses indicated that Sally uses Theory X assumptions when dealing with employees.For example, one of the comments indicated that she treats employees as if they

Accepted Answer

A)   naturally like work.
B)   will work toward goals they are committed to.
C)   have little ambition.
D)   have the potential to accomplish the organization's goals.
E)   seek out and accept responsibility.F) None of the above
G) A) and B)

Exam 10: Motivating and Satisfying Employees and Teams

In the second set of Hawthorne experiments dealing with the piece-rate system, the main conclusion was that

Correct Answer
verified

Sally Smith, a supervisor at Kroger's, was recently evaluated by her subordinates.Their responses indicated that Sally uses Theory X assumptions when dealing with employees.For example, one of the comments indicated that she treats employees as if they

Correct Answer
verified

The high level of morale at Southwest Airlines does not have a significant impact on productivity, absenteeism, and employee turnover.

Correct Answer
verified

A key technique for increasing employee motivation is ______.

Correct Answer
verified

According to the expectancy theory, rewarded behavior is likely to be repeated, whereas punished behavior is less likely to be repeated.

Correct Answer
verified

All of the following except which are examples of Herzberg's hygiene factors?

Correct Answer
verified

Correct Answer
verified

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

Correct Answer
verified

All of the following except which are accurate statements about the expectancy theory?

Correct Answer
verified

Exam 10: Motivating and Satisfying Employees and Teams

In the second set of Hawthorne experiments dealing with the piece-rate system, the main conclusion was that

Correct AnswerverifiedShow Answer

Sally Smith, a supervisor at Kroger's, was recently evaluated by her subordinates.Their responses indicated that Sally uses Theory X assumptions when dealing with employees.For example, one of the comments indicated that she treats employees as if they

Correct AnswerverifiedShow Answer

The high level of morale at Southwest Airlines does not have a significant impact on productivity, absenteeism, and employee turnover.

Correct AnswerverifiedShow Answer

A key technique for increasing employee motivation is ______.

Correct AnswerverifiedShow Answer

According to the expectancy theory, rewarded behavior is likely to be repeated, whereas punished behavior is less likely to be repeated.

Correct AnswerverifiedShow Answer

All of the following except which are examples of Herzberg's hygiene factors?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

Correct AnswerverifiedShow Answer

All of the following except which are accurate statements about the expectancy theory?

Correct AnswerverifiedShow Answer

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