Question 1

Form utility is created by converting raw materials, people, finances, and information into finished products.

Accepted Answer

A) True 
 B)False

Question 2

Greg is in charge of making sure the raw steel brought into his company's factory is turned into high-quality bearings for sale to customers.Greg is a(n)  ____ manager.

Accepted Answer

A)   marketing
B)   operations
C)   productivity
D)   middle
E)   financeF) C) and D)
G) B) and C)

Question 3

When demand exceeds capacity, all of the following are reasonable options for the firm except

Accepted Answer

A)   operating overtime hours to meet the demand.
B)   starting a second or third shift.
C)   subcontracting part of the work to other producers.
D)   turning away some long-time customers.
E)   expanding the capacity of the current facility.F) C) and D)
G) A) and B)

Question 4

What is meant by the focus and the magnitude of a conversion process?

Accepted Answer

The focus and magnitude of a conversion ...

Question 5

A product layout is often referred to as a(n)  _____.

Accepted Answer

A)   fixed-position layout
B)   output layout
C)   fixed capacity
D)   work-cell formation
E)   assembly lineF) C) and D)
G) B) and D)

Question 6

Robots are especially effective in carrying out creative tasks and assignments.

Accepted Answer

A) True 
 B)False

Question 7

Technology that is characterized by low initial costs and high operating costs is termed _____.

Accepted Answer

A)   a quality circle
B)   capital-intensive
C)   an industrial installation
D)   labor-intensive
E)   a process layoutF) A) and B)
G) C) and D)

Question 8

How do routing and timing affect the scheduling process for a furniture manufacturer like Drexel-Heritage?

Accepted Answer

Routing and timing play a crucial role i...

Question 9

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Accepted Answer

A)   type of technology needed for the new product is the same as the technology used by the existing products.
B)   new product is an extension of an existing product line already produced in the factory.
C)   human resources requirement for the new product and existing products can be satisfied with the facility's current employees.
D)   product design is already completed.
E)   existing factory has enough capacity to handle demand for the new product as well as the existing products.F) A) and B)
G) B) and C)

Question 10

To regain market share, many American firms have lowered quality standards.

Accepted Answer

A) True 
 B)False

Question 11

The Acme Toy Company introduced a new electric train, the Silver Bullet, in its Christmas catalog last year.Within four days of the catalog's mailing date, Acme had received phone orders for its entire inventory of trains.Jeff Murrah, the sales manager responsible for the Silver Bullet, was delighted with the product's success.However, his excitement was overshadowed by the ____ cost resulting from lost sales that his division would suffer.

Accepted Answer

A)   variable
B)   stock-out
C)   opportunity
D)   fixed
E)   holdingF) C) and D)
G) A) and B)

Question 12

Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, by doing this it is ____ its Oreos line.

Accepted Answer

A)   refining
B)   implementing
C)   extending
D)   heavily advertising
E)   applyingF) D) and E)
G) C) and E) C

Question 13

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Accepted Answer

A) True 
 B)False  False

Question 14

Deere and Company, the maker of John Deere tractors, was one of the first firms to combine robotics and computer-integrated manufacturing.By doing this, it achieved more efficiently utilized facilities and greater flexibility in production.The method of production that has given Deere these tremendous improvements in operations is known as _____.

Accepted Answer

A)   just-in-time inventory management
B)   flexible manufacturing system
C)   Q factor
D)   short cycle manufacturing
E)   Theory ZF) D) and E)
G) All of the above

Question 15

Explain how the production of services is different from the production of manufactured goods.

Accepted Answer

The production of services is different ...

Question 16

What is the purpose of quality control? Why is it important to a firm?

Accepted Answer

The purpose of quality control is to ens...

Question 17

A set of activities intended to identify new ideas and technical advances that may result in new goods and services is called _____.

Accepted Answer

A)   research and development
B)   operations management
C)   design planning
D)   product design
E)   horizon planningF) B) and E)
G) A) and B)

Question 18

Firms that produce only a small number of products tend to have

Accepted Answer

A)   more but smaller production facilities.
B)   only one production facility.
C)   fewer and smaller production facilities.
D)   fewer but larger production facilities.
E)   more and larger production facilities.F) A) and E)
G) A) and B)

Question 19

When considering the conversion process, human resources in the form of hair stylists and cosmetologists are the ____ for a beauty salon.

Accepted Answer

A)   magnitude
B)   utility
C)   focus
D)   production process width
E)   analytic processF) A) and E)
G) A) and D) C

Question 20

Product extension and refinement are expected results of a firm's development and implementation effort.

Accepted Answer

A) True 
 B)False

Exam 8: Producing Quality Goods and Services

Form utility is created by converting raw materials, people, finances, and information into finished products.

Correct Answer
verified

Greg is in charge of making sure the raw steel brought into his company's factory is turned into high-quality bearings for sale to customers.Greg is a(n) ____ manager.

Correct Answer
verified

When demand exceeds capacity, all of the following are reasonable options for the firm except

Correct Answer
verified

What is meant by the focus and the magnitude of a conversion process?

Correct Answer
Answered by ExamLex AI
The focus and magnitude of a conversion ...
View Answer

A product layout is often referred to as a(n) _____.

Correct Answer
verified

Robots are especially effective in carrying out creative tasks and assignments.

Correct Answer
verified

Technology that is characterized by low initial costs and high operating costs is termed _____.

Correct Answer
verified

How do routing and timing affect the scheduling process for a furniture manufacturer like Drexel-Heritage?

Correct Answer
Answered by ExamLex AI
Routing and timing play a crucial role i...
View Answer

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Correct Answer
verified

To regain market share, many American firms have lowered quality standards.

Correct Answer
verified

Correct Answer
verified

Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, by doing this it is ____ its Oreos line.

Correct Answer
verified
C

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Correct Answer
verified
False

Correct Answer
verified

Explain how the production of services is different from the production of manufactured goods.

Correct Answer
Answered by ExamLex AI
The production of services is different ...
View Answer

What is the purpose of quality control? Why is it important to a firm?

Correct Answer
Answered by ExamLex AI
The purpose of quality control is to ens...
View Answer

A set of activities intended to identify new ideas and technical advances that may result in new goods and services is called _____.

Correct Answer
verified

Firms that produce only a small number of products tend to have

Correct Answer
verified

When considering the conversion process, human resources in the form of hair stylists and cosmetologists are the ____ for a beauty salon.

Correct Answer
verified
C

Product extension and refinement are expected results of a firm's development and implementation effort.

Correct Answer
verified

Exam 8: Producing Quality Goods and Services

Form utility is created by converting raw materials, people, finances, and information into finished products.

Correct AnswerverifiedShow Answer

Greg is in charge of making sure the raw steel brought into his company's factory is turned into high-quality bearings for sale to customers.Greg is a(n) ____ manager.

Correct AnswerverifiedShow Answer

When demand exceeds capacity, all of the following are reasonable options for the firm except

Correct AnswerverifiedShow Answer

What is meant by the focus and the magnitude of a conversion process?

Correct AnswerAnswered by ExamLex AIThe focus and magnitude of a conversion ...View AnswerShow Answer

A product layout is often referred to as a(n) _____.

Correct AnswerverifiedShow Answer

Robots are especially effective in carrying out creative tasks and assignments.

Correct AnswerverifiedShow Answer

Technology that is characterized by low initial costs and high operating costs is termed _____.

Correct AnswerverifiedShow Answer

How do routing and timing affect the scheduling process for a furniture manufacturer like Drexel-Heritage?

Correct AnswerAnswered by ExamLex AIRouting and timing play a crucial role i...View AnswerShow Answer

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Correct AnswerverifiedShow Answer

To regain market share, many American firms have lowered quality standards.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, by doing this it is ____ its Oreos line.

Correct AnswerverifiedC

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Correct AnswerverifiedFalse

Correct AnswerverifiedShow Answer

Explain how the production of services is different from the production of manufactured goods.

Correct AnswerAnswered by ExamLex AIThe production of services is different ...View AnswerShow Answer

What is the purpose of quality control? Why is it important to a firm?

Correct AnswerAnswered by ExamLex AIThe purpose of quality control is to ens...View AnswerShow Answer

A set of activities intended to identify new ideas and technical advances that may result in new goods and services is called _____.

Correct AnswerverifiedShow Answer

Firms that produce only a small number of products tend to have

Correct AnswerverifiedShow Answer

When considering the conversion process, human resources in the form of hair stylists and cosmetologists are the ____ for a beauty salon.

Correct AnswerverifiedC

Product extension and refinement are expected results of a firm's development and implementation effort.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
The focus and magnitude of a conversion ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
Routing and timing play a crucial role i...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
C

Correct Answer
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False

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
The production of services is different ...
View Answer

Correct Answer
Answered by ExamLex AI
The purpose of quality control is to ens...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
C

Correct Answer
verified