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Exam 8: Producing Quality Goods and Services

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Question 21

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What activities does operations management involve?

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Operations management involves a wide ra...

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Question 22

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_____ consists of all the activities involved in obtaining required materials, supplies, components and parts from other firms.

A) Inventory scheduling
B) Purchasing
C) Operational planning
D) Scheduling
E) Product design

F) All of the above
G) A) and E)

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Question 23

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A team of engineers at General Motors is in charge of discovering new knowledge that can be used to make automobiles safer and more economical.These engineers are conducting _____.

Needles, Inc.has five of its ten products at the end of the product life cycle.To maintain its market share, the firm must at least find ways to

Because customer preferences must be considered, ____ play an important role in product-line decisions.

The amount of products or services an organization can produce in a given time is known as its capacity.

When a company successfully applies the just-in-time system, it minimizes its inventory storage costs.

Automation is expected to do all of the following except

Steinway, a company that produces concert quality grand pianos, has ivory in storage waiting to be made into piano keys.This ivory is classified as _____.

Nancy Malone works for a California-based computer manufacturer.According to Nancy, the time required to develop a new product has decreased because of the increased use of ____ software.

In deciding on a product line, managers should balance ____ and product requirements.

The major objective of quality control is to see that the organization produces no imperfect products.

When different operations are required for creating small batches of different products or working on different parts of a product, the type of design or layout used is the _____.

When a manufacturer like ExxonMobil refines crude oil, that corporation is using a(n) ____ process.

Sarah regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications.Obviously ____ is important in her company.

The examination of the quality of work in process is called _____.

Jasper Electronics, Inc.(JEI) Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products.Currently, the company has eight locations.It prides itself on its fast production process. Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way.Ross has decided that there are several aspects of the production process that need to be changed or improved.One such aspect is quality control.He also wants to do some research to decide whether the company is moving in the right direction.In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI. -Refer to Jasper Electronics, Inc.Which of the following objectives would you advise Ross to focus on?

Arbach's responsibility is to ensure that materials used in production are at the right place at the right time.His job involves _____.

What portion of the ideas for new products, refinements, and extensions ever gets to the production stage?

"In purchasing, the idea is for buyers to always obtain the finest-quality items available for their plant to use in making the product." Is this statement true or false? Support your answer with examples.