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Exam 8: Producing Quality Goods and Services

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Question 71

Multiple Choice

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The number of customers that an Outback Steakhouse can serve at one time is the restaurant's _____.

A) capacity
B) product line
C) scope
D) size
E) service refinement

F) B) and C)
G) B) and D)

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Question 72

Multiple Choice

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On which of the following bases would it be the most difficult to evaluate customer satisfaction?

A) computer
B) laundry detergent
C) automobile
D) meal at a restaurant
E) car repair

F) A) and E)
G) A) and B)

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Question 73

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When machines and equipment do most of the work in a manufacturing plant, it is referred to as a mechanical-intensive process.

Ford produces a wide variety of vehicles for individuals, businesses, manufacturers, and even schools.It also operates its own financing division, Ford Motor Acceptance Corp.It seems as if Ford

A synthetic process combines raw materials or components to create a finished product.

In what ways have American businesses tried to regain a competitive edge in the global marketplace? Why is this edge important?

Carol was recently fired from her job as a purchaser for a grocery store.She was told the reason for her dismissal was the almost continuous rotting of large amounts of vegetables and meat while in the stockroom awaiting sale in the store.Which objective of purchasing did Carol fail to accomplish?

Jasper Electronics, Inc.(JEI) Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products.Currently, the company has eight locations.It prides itself on its fast production process. Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way.Ross has decided that there are several aspects of the production process that need to be changed or improved.One such aspect is quality control.He also wants to do some research to decide whether the company is moving in the right direction.In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI. -Refer to Jasper Electronics, Inc.If JEI management were to explore the possibility of using its products in different ways, what types of research and development activities could they engage in?

American major appliance manufacturers have recently adopted a strategy that calls for better quality in their products.One method of implementing this strategy at the operations level is through _____.

The major resource or resources that comprise the major input for a conversion process is often referred to as the focus.

The ____ function specifies when the materials will arrive at each station and how long they will remain there.

Liz Claiborne, Inc.has a system that combines the use of computers to aid in the development of products and the use of computers to plan and control manufacturing processes.What is this combined system called?

Describe the operations of a flexible manufacturing system (FMS).

The responsibility for monitoring schedules to ensure that the work flows according to the timetable is called follow-up.

Quality control is the process of ensuring that materials are at the right place at the right time.

The process of managing inventories to minimize both holding costs and potential stock-out costs is called inventory control.

A Boeing factory in Everett, Washington, manufactures 787 Dreamliner jet aircraft.What type of layout is most likely to be used in this factory?

When manufacturing a product like a computer or an automobile, planning takes place both before anything is produced and during the production process.

Jennifer is a manager in a circuit manufacturing plant.A portion of the production process is extremely tedious and repetitive, and employees tend to become bored and careless when performing this task.What alternative could make this repetitive task quicker and less susceptible to error?

All of the managerial activities in which managers engage for the purpose of creating goods and services are known as ____ management.