Question 1

Which of the following statements about accountability is false?

Accepted Answer

A)   Managers create accountability.
B)   Managers delegate accountability.
C)   Accountability is the obligation of the worker.
D)   Creating accountability is a step in the delegation process.
E)   Managers are accountable for tasks they assign.F) A) and C)
G) A) and E)

Question 2

Boss Queen, Inc.(BQI) 
Boss Queen, Inc.(BQI)  is a business-clothing store for professional women.The owner of the company has designed the business in such a way that she hardly ever has to be there.There are many departmental managers who hold a lot of responsibility.While they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time.The department managers also delegate a lot of work further down to their employees as a way to empower them.The owner even delegates store-management responsibilities to a different department manager each month.Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge.
The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working.However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others.
-Refer to Boss Queen, Inc.BQI can best be described as a(n)  ____ organization.

Accepted Answer

A)   span of management
B)   decentralized
C)   ad hoc
D)   centralized
E)   autocraticF) A) and D)
G) A) and C)

Question 3

Which of the following is characteristic of the bureaucratic structure of management?

Accepted Answer

A)   a low level of job specialization
B)   a tall organization with narrow spans of management
C)   departmentalization by product, location, or customer
D)   informal patterns of delegation
E)   a high degree of decentralizationF) A) and E)
G) B) and D)

Question 4

Among an ad hoc committee, a standing committee, and a task force, only a standing committee is relatively permanent.

Accepted Answer

A) True 
 B)False

Question 5

Janet is a runner for a large law firm.Her duties include purchasing supplies for the copy room.Janet was given permission by the office manager to sign credit-card receipts when making purchases.Janet has been given ____ to use the firm's credit card.

Accepted Answer

A)   responsibility
B)   obligation
C)   authority
D)   staff centrality
E)   accountabilityF) A) and C)
G) C) and D)

Question 6

Where does establishing the organization chart fit into the process of organizing a business?

Accepted Answer

A)   The organization chart should be the starting point for organizing the business.
B)   This step should be taken immediately after job design is complete.
C)   This should be done after the various positions are grouped in departments.
D)   The chart should be established as the last step of organizing the business.
E)   This should be done just before the firm creates the span of management.F) B) and E)
G) A) and D)

Question 7

Since Sears operates in a complex and dynamic environment, its store managers are given significant freedom to run their stores.This indicates that top leaders at Sears

Accepted Answer

A)   centralize the decision making.
B)   deemphasize lower-level management training.
C)   control their managers tightly.
D)   deemphasize lower-level management accountability.
E)   decentralize the authority.F) A) and B)
G) None of the above

Question 8

Ford Motor Company's marketing department has recently been restructured to implement a brand management strategy.This is an example of departmentalization by product.

Accepted Answer

A) True 
 B)False

Question 9

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers.Wanda is the CEO of the company.She feels that there is not enough specialization within the company and wants to organize the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organization.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating style, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.Wanda should address all of the following when it comes to organizing the business except

Accepted Answer

A)   job design.
B)   regulating behavior.
C)   establishing a chain of command.
D)   departmentalization.
E)   delegation.F) B) and D)
G) B) and C)

Question 10

An informal organization can be shown on a formal organization chart.

Accepted Answer

A) True 
 B)False

Question 11

Vice president, marketing-Regional sales manager-District manager-Sales supervisor represents a(n)  _____.

Accepted Answer

A)   organization chart
B)   command hierarchy
C)   corporate organization
D)   chain of command
E)   departmentalizationF) D) and E)
G) All of the above

Question 12

In which of the following types of organizations would managers have the greatest opportunity for advancement?

Accepted Answer

A)   one with a tall organizational height
B)   one that is small and located regionally
C)   one that typically offers managers a wide span of control
D)   one with a flat organizational height
E)   one that is departmentalized by functionF) A) and E)
G) A) and B)

Question 13

A manager with many subordinates is said to have a

Accepted Answer

A)   tall organizational structure.
B)   narrow span of control.
C)   managerial hierarchy.
D)   wide span of control.
E)   matrix structure.F) B) and E)
G) B) and C)

Question 14

Which of the following is not one of the four basic forms of organizational structure?

Accepted Answer

A)   cluster
B)   network
C)   line
D)   bureaucratic
E)   matrixF) All of the above
G) C) and E)

Question 15

Workers at the U.S.Nissan subsidiary plants are less likely to become bored or dissatisfied with their jobs because Nissan practices job _____.

Accepted Answer

A)   enlargement
B)   rotation
C)   enrichment
D)   generalization
E)   substitutionF) None of the above
G) D) and E)

Question 16

The Morgan Company, a small furniture manufacturer, divides its organization into marketing, human resources, accounting, and production departments.This is an example of departmentalization by _____.

Accepted Answer

A)   location
B)   specialty
C)   product
D)   taste
E)   functionF) A) and B)
G) A) and C)

Question 17

A corporate culture is generally defined as the

Accepted Answer

A)   manner in which employees interact with each other and with management.
B)   incorporation of company policies and procedures into employee activities.
C)   inner rites, rituals, heroes, and values of a firm.
D)   management philosophy pertaining to customer service.
E)   informal interaction of employees outside work during nonbusiness hours.F) B) and E)
G) C) and D)

Question 18

George Brown is a regional sales manager for Unisys, a large manufacturer of computer systems.As such, George is responsible for salespeople throughout the region, and he must interact with them frequently to solve problems.Which of the following descriptions is most characteristic of Unisys and its sales managers?

Accepted Answer

A)   wide span of management control and flat organizational height
B)   narrow span of management control and flat organizational height
C)   wide span of management control and tall organizational height
D)   narrow span of management control and tall organizational height
E)   low administrative costs and clear communicationF) A) and E)
G) A) and D)

Question 19

The assignment of part of a manager's work and authority to a worker is called _____.

Accepted Answer

A)   delegation
B)   responsibility
C)   authorization
D)   accountability
E)   relegationF) A) and B)
G) C) and E)

Question 20

A task force is a committee responsible for investigating a major problem or pending decision.

Accepted Answer

A) True 
 B)False

Exam 7: Creating a Flexible Organization

An informal organization can be shown on a formal organization chart.

Correct Answer
verified

Among an ad hoc committee, a standing committee, and a task force, only a standing committee is relatively permanent.

Correct Answer
verified

Since Sears operates in a complex and dynamic environment, its store managers are given significant freedom to run their stores.This indicates that top leaders at Sears

Correct Answer
verified

Vice president, marketing-Regional sales manager-District manager-Sales supervisor represents a(n) _____.

Correct Answer
verified

Which of the following statements about accountability is false?

Correct Answer
verified

A corporate culture is generally defined as the

Correct Answer
verified

Which of the following is characteristic of the bureaucratic structure of management?

Correct Answer
verified

A task force is a committee responsible for investigating a major problem or pending decision.

Correct Answer
verified

Correct Answer
verified

Ford Motor Company's marketing department has recently been restructured to implement a brand management strategy.This is an example of departmentalization by product.

Correct Answer
verified

Correct Answer
verified

A manager with many subordinates is said to have a

Correct Answer
verified

In which of the following types of organizations would managers have the greatest opportunity for advancement?

Correct Answer
verified

Janet is a runner for a large law firm.Her duties include purchasing supplies for the copy room.Janet was given permission by the office manager to sign credit-card receipts when making purchases.Janet has been given ____ to use the firm's credit card.

Correct Answer
verified

Which of the following is not one of the four basic forms of organizational structure?

Correct Answer
verified

Correct Answer
verified

The assignment of part of a manager's work and authority to a worker is called _____.

Correct Answer
verified

Workers at the U.S.Nissan subsidiary plants are less likely to become bored or dissatisfied with their jobs because Nissan practices job _____.

Correct Answer
verified

The Morgan Company, a small furniture manufacturer, divides its organization into marketing, human resources, accounting, and production departments.This is an example of departmentalization by _____.

Correct Answer
verified

Where does establishing the organization chart fit into the process of organizing a business?

Correct Answer
verified

Exam 7: Creating a Flexible Organization

An informal organization can be shown on a formal organization chart.

Correct AnswerverifiedShow Answer

Among an ad hoc committee, a standing committee, and a task force, only a standing committee is relatively permanent.

Correct AnswerverifiedShow Answer

Since Sears operates in a complex and dynamic environment, its store managers are given significant freedom to run their stores.This indicates that top leaders at Sears

Correct AnswerverifiedShow Answer

Vice president, marketing-Regional sales manager-District manager-Sales supervisor represents a(n) _____.

Correct AnswerverifiedShow Answer

Which of the following statements about accountability is false?

Correct AnswerverifiedShow Answer

A corporate culture is generally defined as the

Correct AnswerverifiedShow Answer

Which of the following is characteristic of the bureaucratic structure of management?

Correct AnswerverifiedShow Answer

A task force is a committee responsible for investigating a major problem or pending decision.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Ford Motor Company's marketing department has recently been restructured to implement a brand management strategy.This is an example of departmentalization by product.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A manager with many subordinates is said to have a

Correct AnswerverifiedShow Answer

In which of the following types of organizations would managers have the greatest opportunity for advancement?

Correct AnswerverifiedShow Answer

Janet is a runner for a large law firm.Her duties include purchasing supplies for the copy room.Janet was given permission by the office manager to sign credit-card receipts when making purchases.Janet has been given ____ to use the firm's credit card.

Correct AnswerverifiedShow Answer

Which of the following is not one of the four basic forms of organizational structure?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The assignment of part of a manager's work and authority to a worker is called _____.

Correct AnswerverifiedShow Answer

Workers at the U.S.Nissan subsidiary plants are less likely to become bored or dissatisfied with their jobs because Nissan practices job _____.

Correct AnswerverifiedShow Answer

The Morgan Company, a small furniture manufacturer, divides its organization into marketing, human resources, accounting, and production departments.This is an example of departmentalization by _____.

Correct AnswerverifiedShow Answer

Where does establishing the organization chart fit into the process of organizing a business?

Correct AnswerverifiedShow Answer

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