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In a just-in-time inventory system, the producer holds large quantities of the materials and components used in the production process in its inventory to ensure that it always has enough on hand.

A) True
B) False

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Modular facilities layouts consist of


A) teams of workers who work together on a complex assembly.
B) lines of workers who do a small series of tasks and then pass along the product through the line to the next worker.
C) virtual companies and their supplier relationships.
D) workers who have a model in front of them that they try to replicate several times.

E) A) and B)
F) All of the above

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Online companies have helped businesses find the best supplies at the best prices.

A) True
B) False

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The higher productivity of U.S. plants is due to technological improvements.

A) True
B) False

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Which of the following is an important part of operations management?


A) determining the best means of financing the firm's operations
B) developing the best advertising strategy to promote a firm's products
C) deciding whether to pay a dividend to the firm's stockholders
D) choosing the best location for a firm's facilities

E) None of the above
F) A) and C)

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________ standards are concerned with the best practices for managing an organization's environmental impacts.


A) EPA 2001
B) ISO 14001
C) Eurogreen 701
D) Enviro 2001

E) A) and D)
F) A) and C)

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So far, the high cost of CAD/CAM techniques has limited their use to large, expensive manufactured goods such as automobiles.

A) True
B) False

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With the ________ inventory control system, producers hold only the amount of materials and parts that they need for a short period of time, sometimes just a few hours.


A) ABC
B) first-in, first-out (FIFO)
C) just-in-time (JIT)
D) maximum

E) A) and B)
F) All of the above

Correct Answer

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Operations management becomes a(n) ________ when companies work closely together to design, produce, and ship products to customers.


A) open operation
B) closed operation
C) interfirm process
D) conjoined process

E) B) and D)
F) A) and D)

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Production creates


A) time utility.
B) possession utility.
C) form utility.
D) marginal utility.

E) C) and D)
F) B) and C)

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Maintaining ________ involves producing what the customer wants while reducing errors before and after delivery to the customer.


A) manufacturing control
B) allocative efficiency
C) CAD/CAM
D) quality

E) A) and B)
F) B) and C)

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A benefit of CAD is


A) it basically eliminates the need for human intervention.
B) it saves on materials costs.
C) it permits customization without a significant increase in price.
D) it produces a higher quality product, which allows the manufacturer to charge more.

E) A) and D)
F) None of the above

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In order to schedule deliveries, Minimotors's suppliers need detailed information about when parts are needed. Minimotors will purchase a computer application that will link its operation to sales forecasts to make sure needed parts and supplies are available at the right time to meet customer demands. This planning system is known as


A) materials requirement planning (MRP) .
B) program evaluation and review technique (PERT) .
C) minimum daily requirements scheduling (MDRS) .
D) sales-based requirements forecasting (SBRF) .

E) None of the above
F) All of the above

Correct Answer

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Companies that employ lean manufacturing and flexible manufacturing produce better quality products, but have costlier production lines.

A) True
B) False

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________ uses computers to help design products.


A) PERT
B) QPC
C) DPA
D) CAD

E) B) and D)
F) A) and B)

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How are MRP and ERP similar? How do they differ?

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Materials requirement planning (MRP) and...

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In recent years, operations management has become more focused on providing services, because that is where the growth and profit potential is greatest.

A) True
B) False

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The significance of the critical path on a PERT chart is that it identifies the least costly method of producing a given product.

A) True
B) False

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Operations management in service industries is about creating a good experience for the customer.

A) True
B) False

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General Automotive currently uses an ERP system to manage all of its production operations and coordinate them with the other operations of the company. The company also wants to implement a just-in-time (JIT) inventory system. Unfortunately for General Automotive, ERP is incompatible with JIT, so if it adopts the new inventory system it will have to abandon ERP.

A) True
B) False

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