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Simon is a personal electronics salesperson for a major retail chain. When he makes recommendations to customers to help them select the product that will best meet their needs, Simon is providing information utility.

A) True
B) False

Correct Answer

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Limited-function wholesalers are a type of merchant wholesaler.

A) True
B) False

Correct Answer

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Brokers are marketing intermediaries that take title to the goods they help distribute.

A) True
B) False

Correct Answer

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A firm that makes wholesale sales cannot also legally make retail sales.

A) True
B) False

Correct Answer

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Anderson works in the marketing department at Marshall Manufacturing. Much of his job involves managing the movement of materials, parts, and information from suppliers to his firm. He tries to coordinate these flows with his firm's factory processes and assists with the efficient movement of finished goods to final consumers. These activities suggest that Anderson's job responsibilities focus on


A) merchant wholesaling.
B) multilevel marketing.
C) utility processing.
D) supply chain management.

E) C) and D)
F) A) and B)

Correct Answer

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The best way to reduce the cost of goods is to eliminate marketing intermediaries from the distribution channel.

A) True
B) False

Correct Answer

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In multilevel marketing, upliners recruit downliners and receive a commission on the sales their downliners make.

A) True
B) False

Correct Answer

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Devar was driving on Interstate 95 in eastern Florida when he noticed he was running low on gas. Devar was relieved when he found a gas station open at the next exit just 2 miles ahead. This is an example of the value place utility provides to a consumer.

A) True
B) False

Correct Answer

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In the terminology of multilevel marketing, downliners


A) are the intermediaries who are responsible for handling the shipping of goods down the channel of distribution from the producer to the retailer.
B) are salespeople who have been recruited by other salespeople known as upliners to market the product.
C) sell through a telemarketing arrangement, while upliners use direct selling.
D) are experienced salespeople who are allowed to sell in more than one franchise area by the distributor.

E) None of the above
F) B) and D)

Correct Answer

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Wholesalers may provide market information and business consulting services.

A) True
B) False

Correct Answer

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Organizations that assist in moving goods and services from producers to business and consumer users are called supply-side transition specialists.

A) True
B) False

Correct Answer

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Many firms that want to use an intensive distribution strategy would find vending machines an attractive method of selling their goods.

A) True
B) False

Correct Answer

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Suppliers to large retailers like Target and Walmart may soon be required to use RFID tags when shipping products to these companies.

A) True
B) False

Correct Answer

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OfficePRO sells a variety of supplies to small businesses and local offices. The fact that it sells only to other firms and not consumers indicates that OfficePRO engages only in


A) wholesale sales.
B) mass marketing.
C) pure retailing.
D) second-tier retailing.

E) C) and D)
F) B) and C)

Correct Answer

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Corporate distribution systems consist of several independently owned intermediaries, all of them organized as multinational corporations.

A) True
B) False

Correct Answer

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The main way ________ differ from agents is that they do not develop long-term relationships with the buyers or sellers they assist.


A) brokers
B) rack jobbers
C) wholesalers
D) sales discounters

E) A) and B)
F) A) and D)

Correct Answer

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Drop shippers are wholesalers that stock heavy or bulky items and transport them to retail stores.

A) True
B) False

Correct Answer

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A problem with the corporate distribution system is that the manufacturer has very little control over the operations of the retailers and other marketing intermediaries in the system.

A) True
B) False

Correct Answer

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A(n) ________ is one type of marketing intermediary that brings together buyers and sellers and assists in negotiating an exchange, but does not take title to the goods.


A) agent
B) retailer
C) drop shipper
D) merchant wholesaler

E) None of the above
F) C) and D)

Correct Answer

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A distribution strategy that puts the product into as many retail outlets as possible is known as an intensive distributive strategy.

A) True
B) False

Correct Answer

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