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Exam 9: Production and Operations Management

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Question 31

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The purchasing function involves searching for quality resources and finding the best suppliers as well as negotiating the best price for the needed items.

A) True
B) False

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Question 32

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A Gantt chart is a bar graph showing production managers what projects are being worked on and the stage of development at any given time.

A) True
B) False

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Question 33

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ISO 9000 refers to a set of international standards for quality management and assurance.

One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.

__________ is the creation of goods and services using land,labor,capital,entrepreneurship,and knowledge.

A big advantage of computer integrated manufacturing software is that it:

Companies such as IBM prefer to stay the course and continue to compete by selling products instead of services.

Operations management involves inventory management,quality control,and production scheduling.

Initially,ATM's (automated teller machines) were introduced so that customers could make withdrawals from their bank accounts,day or night.As the technology improved,the machines offered a variety of services including the acceptance of deposits,the ability to get credit card advances,check your bank account balances,and even purchase prepaid cell phone credit.ATMs now offer:

Impact Computers wants to set up a planning system that enables it to integrate its production and operations system with those of its suppliers.As its operations management consultant,you explain that it needs a Material Requirement Planning (MRP)system.

__________ has transformed the purchasing function in recent years by helping firms find the best suppliers and the best prices.

Facility location is the process of selecting a geographic location for a company's operations.

Mass customization is tailoring products to meet the needs of individual customers.

Operations managers have learned that quality control is not a never-ending process.Just before you add packaging to the finished product,official company inspectors do a random spot-check.All inspections have to occur at the end of a production run because,only then can the inspector see the total finished product in order to determine if quality is jeopardized.

____________ uses computers to help design products.

Reviewing the PERT Network below: If it takes 2 weeks for each activity (represented by a box)to be completed,it can be determined that the boxes labeled with No.1 create the critical path because this path of activities takes the shortest time to complete.

Mass customization is a strategy of convincing customers to choose from a relatively small number of alternatives in order to achieve the efficiencies of mass production.

___________ utility is the value added by the creation of finished goods and services using raw materials,components,and other inputs.

A production process characterized by a short production run and frequent adjustments to machines so that different products can be produced is known as a(n) :

Service organizations find it difficult to provide outstanding service every time because the process is so labor intensive.