B) False
Correct Answer
verified
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A) Weekend work may be required
B) Evening work may be required
C) It is generally a 40 hour work week
D) All of these
F) B) and C)
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A) A customer service representative
B) A money manager
C) A skilled technician
D) A beginning technician
F) C) and D)
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A) They accept very little warranty repair work
B) They pay for in service technician training on new model vehicles and systems
C) They often own special service tools specific to their vehicles
D) They usually provide uniforms for service technicians
F) C) and D)
Correct Answer
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Correct Answer
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A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
F) All of the above
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B) False
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A) COBRA
B) AYES
C) ASE
D) NATEF
F) A) and C)
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Correct Answer
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A) Thoroughly document details regarding the customer's concern
B) Perform a preliminary diagnosis
C) Both A and B
D) Neither A nor B
F) A) and B)
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A) Service advisor
B) Shop foreman
C) Service manager
D) Service technician
F) None of the above
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Correct Answer
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A) Installing dealer-installed options
B) Removal of all protective coverings and plastic
C) Correcting tire pressures
D) All of the above
F) A) and C)
Correct Answer
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Correct Answer
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