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What sort of information should be included in a social audit? Who would prepare the audit? How would such a document be used?

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A social audit should include informatio...

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What is an affirmative action program? Be certain to detail the objectives of such programs in your answer.

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Affirmative action programs are policies...

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Explain the six basic rights of consumers.

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The six basic rights of consumers are:

...

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What two additional rights have been added to Kennedy's original consumer bill of rights?


A) Right to choose and right to satisfaction
B) Right to listen and right to education
C) Right to consumer education and right to service
D) Right to service and right to privacy
E) Right to reparation and right to privacy

F) B) and E)
G) All of the above

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Define a code of ethics. Do codes cover every business situation?

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A code of ethics, also known as an ethic...

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The federal act which provided over $7 billion to the EPA to protect and promote "green" jobs and a healthier environment is the


A) National Environmental Policy Act.
B) Resource Recovery Act.
C) Resource Conservation and Recovery Act.
D) American Recovery and Reinvestment Act.
E) Clean Air Act.

F) A) and D)
G) B) and D)

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The motion picture industry uses a rating system to describe the content of its movies. Movies are accompanied by ratings such as PG (parental guidance suggested) or R (not suitable for those under 17) . This rating system satisfies consumers' right to


A) be heard.
B) safety.
C) be informed.
D) censorship.
E) watch what they want to watch.

F) A) and E)
G) A) and D)

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"We are busy producing and marketing profitable products for society to enjoy! Now you want us to provide legal services, day-care centers, and counseling for AIDS victims and alcohol and drug abusers. If we do all these things, what role will the government, church, and family play?" exclaimed the vice president of Milam Corporation. This manager's comments reveal what concept?


A) The socioeconomic model of social responsibility
B) The economic model of social responsibility
C) The strictest model of social responsibility
D) The need to preserve management rights
E) Consumerism

F) B) and E)
G) B) and D)

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For health-related companies such as Weight Watchers, one of the most frequent ethical issues related to communications that they face is


A) deception.
B) providing too much information.
C) seeking FDA approval.
D) experiments on animals.
E) safe packaging.

F) A) and C)
G) A) and E)

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Kathy has noticed that the airport in her city is away from where most people live and work, and it takes a while to get there. This location was probably strategically designed to reduce


A) air pollution.
B) noise pollution.
C) highway traffic.
D) air traffic.
E) land pollution.

F) C) and D)
G) B) and D)

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Bribes are


A) unethical.
B) ethical only under certain circumstances.
C) uncommon in many foreign countries.
D) economic returns.
E) ethical.

F) A) and D)
G) A) and B)

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A whistle-blower is a person who


A) announces the beginning and end of a work shift.
B) praises his or her own accomplishments.
C) does public relations work for a company.
D) accepts responsibility when a company is in trouble with the government.
E) reports illegal or unethical conduct within his or her organization.

F) A) and E)
G) None of the above

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Louise registers for a consumer education course at her high school. She is likely to learn about all of the following topics except


A) how to prepare for a successful job interview.
B) what to consider when purchasing a car.
C) the provisions of consumer protection laws.
D) the available sources of consumer information.
E) Kennedy's consumer bill of rights.

F) B) and E)
G) A) and B)

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Social responsibility


A) has little or no associated costs.
B) can be extremely expensive and provides very little benefit to a company.
C) has become less important as businesses become more competitive.
D) is generally a crafty scheme to put competitors out of business.
E) is costly but provides tremendous benefits to society and the business.

F) C) and D)
G) A) and B)

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A program to implement social responsibility in business begins with


A) total commitment of top management.
B) careful planning.
C) appointment of a director.
D) a board of directors meeting.
E) conducting a social audit.

F) A) and C)
G) B) and C)

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What are a few examples of companies acting socially responsible?

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Several companies have made headlines fo...

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Major advances in consumerism have come through


A) federal legislation.
B) state legislation.
C) local legislation.
D) business firms.
E) trade organizations.

F) B) and D)
G) B) and C)

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Megan Miller is an ethics officer at a large financial institution. She likely performs all of the following duties except


A) coordinating ethical conduct.
B) providing advice to employees when they are uncertain.
C) giving top management advice about their decisions.
D) encouraging all employees to be whistle-blowers.
E) determining the punishment for ethical violations.

F) A) and E)
G) A) and D)

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Publisher's Clearing House has a policy that no employees or their family members are eligible to win the big sweepstakes. This policy was likely implemented to


A) shrink the pool of possible winners, which increases each individual's odds of winning.
B) prevent employees from accepting gifts or bribes from other employees.
C) encourage more magazine sales.
D) avoid an apparent conflict of interest.
E) satisfy the families of Publisher's Clearing House employees.

F) D) and E)
G) A) and C)

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What actions may consumers take in the marketplace if they do not consider a firm to be exercising social responsibility?

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Consumers who do not perceive a firm to ...

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