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The Jackson Springs Coal Mine recently discovered that the mine was contaminating the local drinking water. Cleaning up the mine and the surrounding areas would probably bankrupt the mine, causing the loss of hundreds of local jobs, but doing nothing would endanger the health of the community. The mine faces a serious ____ decision.


A) business
B) ethical
C) environmental
D) social responsibility
E) cost

F) A) and B)
G) All of the above

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Gabriel is an environmentalist with very strong beliefs about who should pay for environmental cleanup. What is most likely to be Gabriel's view?


A) He believes that tax money should be used for environmental cleanup because everyone contributes to pollution.
B) He feels that there should be a governmental tax imposed on every item to cover the cost of its pollution.
C) He feels that individuals, not businesses, should foot the bill for environmental cleanup because individuals are the ones who benefit.
D) He feels environmental costs are a part of doing business, which should be paid by businesses and in turn by higher prices for consumers.
E) He believes those who are concerned about the environment and pollution should pay the costs.

F) B) and C)
G) D) and E)

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Dorothy McRae worked at a meat packing plant during the 1920s. What would she have been most surprised to see happening at the plant?


A) Employees earning vacation time
B) Horrible working conditions
C) The organization of labor unions
D) Frequent accidents resulting in injury and death
E) Employees working long hours

F) A) and E)
G) A) and D)

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Which of the following scenarios provides the best example of whistle-blowing?


A) Jonathon fails to meet his sales quota for the month and is reported to the regional manager for special review.
B) Christine tells her husband about illegal environmental dumping she suspects her company is doing.
C) William gives an interview on NBC's Dateline about the opportunities available at his company.
D) Geena speaks to her boss about how uncomfortable she is with the sexual jokes one of her coworkers frequently tells at the office.
E) Marie has grown tired of her company's unsafe practices and reports them to OSHA, a governmental agency that regulates safety.

F) A) and C)
G) A) and B)

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Congress created the ____ in 1980 to help pay for cleaning up land polluted with chemicals and toxic wastes.


A) Environmental Protection Agency
B) Land Pollution Act
C) Clean-Up Fund
D) Landfill Recovery Fund
E) Superfund

F) None of the above
G) All of the above

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What are the major ethical issues businesspeople face?

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Businesspeople face a range of ethical i...

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Define consumerism. How have the rights of consumers changed since 1930?

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Consumerism is a social and economic ide...

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A social audit is a


A) review of the costs of operating a social program.
B) report of what a business has done and is doing about social issues.
C) review of a tax statement by the Internal Revenue Service.
D) review of management's social activity for the year.
E) report filed by social sector accountants.

F) B) and D)
G) B) and E)

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The major forces in consumerism are


A) individual consumer advocates.
B) consumer organizations.
C) consumer education programs.
D) consumer laws.
E) all of the above.

F) A) and D)
G) B) and C)

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Investors expect management to do all of the following except


A) consult them on ethical decisions.
B) increase sales.
C) boost the company's profit.
D) increase the return to the investor.
E) make sensible financial decisions.

F) A) and E)
G) D) and E)

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A credit card company is offering an annual percentage rate of 3.9 percent. However, the company fails to mention that this is an introductory rate, and when consumers receive their bills after six months the rate increases to 21.9 percent. The consumers feel their right to ____ has been abused.


A) be treated fairly
B) be informed
C) safety
D) be heard
E) service

F) A) and D)
G) None of the above

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When faced with an ethical conflict, a manager should always


A) ask the boss what to do, then do it without question.
B) consider only what is best for the company.
C) look at which decision will make the stockholder the most money today.
D) worry only about what the law has to say, then take legal action because it will produce the least public outcry.
E) think about his or her own ethics; the company's ethics; and the interest of employees, stockholders, and customers.

F) None of the above
G) All of the above

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Karen is the assistant manager of a midsized logistics firm. She believes her manager, Michael, has become carried away with supporting nonprofit organizations and encouraging employees to do community service. What argument would Karen most likely use to turn Michael to her point of view?


A) Socially responsible decision making by firms can prevent increased government regulation.
B) Social problems affect society in general, so it is important to protect our society.
C) The company's time and money should be spent maximizing the owner's wealth, not solving society's problems.
D) By contributing to social issues, business will decrease its opportunity for long-run profitability.
E) The logistics business has unique resources that could be used to address serious social issues.

F) B) and E)
G) A) and E)

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XYZ Coffee Nancy is a highly respected person within her community. She is Hispanic in a largely Caucasian-populated area. Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position. After the interview, Nancy felt confident that she would be hired because of her qualifications. However, she did not get a call back. Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend. The company had hired an inexperienced Caucasian male with a history of unemployment. At this point, Nancy was quite aggravated, but she left the issue alone. She ended up asking an associate for an espresso machine. The employee informed Nancy where the machine was located and retrieved it for her. Nancy asked if there were any other espresso machines of higher quality. When the associate said no, Nancy purchased the item and left. After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her. Nancy asked where they had purchased it, and they responded, ā€œXYZ Coffee.ā€ -Refer to XYZ Coffee. Which basic consumer right was infringed when Nancy bought the espresso machine?


A) The right to safety
B) The right to be heard
C) The right to service
D) The right to respect
E) The right to choose

F) A) and C)
G) B) and D)

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The Noise Control Act of 1972 established noise emission standards for all of the following except


A) aircraft.
B) airports.
C) railroads.
D) intracity cab services.
E) interstate motor carriers.

F) B) and E)
G) A) and E)

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Erin decides to try out her new iron on the pesky wrinkles she has on her legs. She suffers rather severe burns and is infuriated with the manufacturer because she feels her right to safety has been violated. Is Erin correct?


A) Yes, the right to safety implies that a customer will never be injured by a product.
B) Yes, the iron should have been recalled when this defect was first discovered.
C) No, products must be safe for their intended use, and Erin's experiment was clearly beyond the intended use.
D) No, as long as the instructions mentioned that when ironing skin burns sometimes occur, they are not to blame.
E) No, the company instead violated her right to choose.

F) B) and C)
G) B) and E)

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You are the executive vice president for Cooper Tire, the sixth largest U.S. tire maker. You have the responsibility to locate land for a new distribution center in Mississippi, and you own over 1,000 acres of land near one site in Tupelo. This could create for you


A) a code of ethics.
B) the usual decision-making problems of cost versus benefit to Cooper Tire.
C) a wonderful, ethical opportunity to make a lot of money.
D) an ethical opportunity to move the distribution center to your hometown.
E) a conflict of interest.

F) B) and D)
G) B) and C)

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As a result of the Bhopal incident, in which a toxic gas leak killed thousands of people, leading officials at Union Carbide have dedicated themselves to operating their business ethically. Ways in which the company can encourage ethical behavior include all of the following except


A) formalizing a corporate code of ethics.
B) encouraging whistle-blowing.
C) holding ethics training sessions.
D) requiring that ethical behavior be profitable.
E) promoting open decision making.

F) B) and E)
G) C) and D)

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The socioeconomic model of social responsibility places primary emphasis on


A) quality of life.
B) production.
C) economic return.
D) exploitation of natural resources.
E) profit.

F) B) and D)
G) A) and B)

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XYZ Coffee Nancy is a highly respected person within her community. She is Hispanic in a largely Caucasian-populated area. Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position. After the interview, Nancy felt confident that she would be hired because of her qualifications. However, she did not get a call back. Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend. The company had hired an inexperienced Caucasian male with a history of unemployment. At this point, Nancy was quite aggravated, but she left the issue alone. She ended up asking an associate for an espresso machine. The employee informed Nancy where the machine was located and retrieved it for her. Nancy asked if there were any other espresso machines of higher quality. When the associate said no, Nancy purchased the item and left. After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her. Nancy asked where they had purchased it, and they responded, ā€œXYZ Coffee.ā€ -Refer to XYZ Coffee. Before he got his job, another description for the employee who was hired over Nancy would be


A) hard-core unemployed.
B) minority.
C) whistle-blower.
D) caveat emptor.
E) consumerist.

F) B) and D)
G) A) and E)

Correct Answer

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