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Exam 6: Understanding the Management Process

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Question 51

Multiple Choice

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A plan that outlines alternative courses of action is called a(n) ____ plan.

A) objective
B) tactical
C) strategic
D) contingency
E) operational

F) A) and E)
G) C) and D)

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Question 52

Multiple Choice

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At Silver Paper's company meeting in August, the owner states that the company will increase its sales of Christmas cards by 50 percent over last year's sales. This statement is called a(n)

A) goal.
B) mission.
C) strategy.
D) objective.
E) tactical plan.

F) B) and D)
G) A) and E)

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Question 53

Multiple Choice

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Once a manager has identified a problem, he or she can generate alternatives to that problem. After this is done, the manager

What are two components that are crucial to the effectiveness of a total quality management program?

What does a manager manage?

Vince Martinez has been described as a visionary. He has the ability to think in abstract terms and see how all the pieces of his company fit together. Vince has ____ skills.

The four basic management functions are planning, organizing, leading and motivating, and controlling.

Of the three styles of leadership, the most effective is the participative style.

Jack is reviewing the recently implemented sales strategy the company developed and considering whether or not the company made the right decision. Jack is in the ____ stage of the managerial decision-making process.

If Martin Jones, VP Finance, meets with Susan Sheridan, CEO, to discuss how much of the budget can be allotted to certain departments for next year's project plans, the two are engaging in

Specific skills needed to accomplish specialized activities such as drafting and welding are known as ____ skills.

Discuss the potential benefits of a successful total quality management program.

When Herbert took a new position at Galbrook Manufacturing Company, the firm was near insolvency. One of Herbert's first acts was to establish specific goals for sales growth and a strategy for achieving them. He also changed the organizational structure and developed an elaborate control system for keeping the company on track. Herbert is functioning in a(n) ____ position at Galbrook Manufacturing.

When a manager allocates resources among different departments, he or she is acting in a decisional role.

Specific statements detailing what the organization intends to accomplish over a short period of time are called

Which of the following is external to a firm and exists independently of a company?

A manager with strong conceptual skills is able to think well in concrete terms.

Dazzle Magazine Rosalea recently switched careers. Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully. Her passion and commitment led her to become the manager at Dazzle Magazine, where she was in charge of the layout. Always charismatic, energized, and driven, Rosalea expected as much from her employees as she did of herself. Although the recognized leader, Rosalea let her staff implement their own ideas at times. It was a stressful time when publication deadlines neared. At one point, there was a major mix-up in the layouts for the front cover. Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter. However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time. Rosalea quickly looked over the layouts but felt that they still needed some work. She decided to ask the design manager for her help. The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer. Rosalea then went to an employee within her department for advice. That employee suggested some ideas, but Rosalea was still not satisfied. Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas. The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented. Rosalea greatly appreciated the assistance and the suggestion. The final cover design went to press, and that issue of the magazine was successful. This helped Rosalea realize that considering the big picture was good, but equally important were the little details. -Refer to Dazzle Magazine. The graduate student's assistance represents which step of the decision-making process?

Why would technical skills be important to lower-level managers?

Ophelia Sawyer discovered problems in coordinating the work flow going from her department to marketing. To solve the problem, she identified some situations that needed correction and asked employees to submit their suggestions for improvement. After their suggestions were summarized, the employees selected one for implementation. Next, a supervisor was given responsibility and authority to oversee implementation and to keep Ophelia informed. Ophelia's actions exhibit the ____ leadership style.