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Kelly is in charge of both accounting and investments and all of the employees involved with these functions at her firm. Kelly is a(n) ____ manager.


A) executive
B) financial
C) first-line
D) middle
E) operations

F) A) and E)
G) None of the above

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Define the aspects of a SWOT analysis and how it can benefit a company.

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A SWOT analysis is a strategic planning ...

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Goals are set only for top-level management.

A) True
B) False

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Middle managers occupy the management level that falls between the operating employees and first-line managers.

A) True
B) False

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Accounting and investments are areas within which management field of specialization?


A) Administration
B) Operations
C) Marketing
D) Finance
E) Human resources

F) A) and E)
G) A) and D)

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____ is the process of developing a set of possible alternative solutions and choosing one alternative from among that set.


A) Decision making
B) Leadership
C) Implementing
D) Leading and motivating
E) Evaluating and regulating

F) A) and E)
G) B) and D)

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The two managerial functions that compose the process of directing an organization are


A) planning and organizing.
B) goal setting and planning.
C) leading and organizing.
D) motivating and leading.
E) planning and leading.

F) A) and D)
G) C) and D)

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The manager who provides overall guidance and leadership for the entire corporation is known as the ____ manager.


A) human resources
B) financial
C) operations
D) marketing
E) administrative

F) All of the above
G) A) and E)

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IBM's principal reason for existing is to earn a profit for its shareholders. The means by which IBM does this is through the manufacture of computers. These two statements describe, respectively, IBM's


A) strategy.
B) mission.
C) policy.
D) tactical plan.
E) control process.

F) B) and C)
G) A) and D)

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It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.


A) control needs
B) leadership skills
C) standards
D) financial needs
E) motivations

F) D) and E)
G) B) and D)

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The process of evaluating and regulating ongoing activities to ensure that goals are achieved is known as


A) organizing.
B) leading.
C) controlling.
D) motivating.
E) planning.

F) D) and E)
G) B) and C)

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A timeline for a strategic plan can be as long as 10 years. However, the timeline for a strategic plan for a company is generally


A) a maximum of one year.
B) a minimum of one year.
C) one to two years.
D) five years.
E) seven years.

F) C) and D)
G) A) and E)

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Middle managers implement the strategy developed by top management.

A) True
B) False

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The process of influencing people to work toward a common goal is


A) motivating.
B) leading.
C) a sign of an autocratic leader.
D) a hands-off approach.
E) implementing.

F) None of the above
G) A) and B)

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Common names for top-level managers are vice president, chief executive officer, and chief operating officer.

A) True
B) False

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First-line managers spend most of their time working with and motivating their employees, answering questions, and solving daily problems.

A) True
B) False

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Revenues, proceeds from stock sales, and loans from banks are ____ resources for Sears.


A) financial
B) material
C) informational
D) monetary
E) human

F) A) and E)
G) A) and D)

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Describe how benchmarking can benefit a manufacturing organization.

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Benchmarking can benefit a manufacturing...

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Clarke Tools, concerned about its loss of market share in previous years, has recently implemented several programs to encourage prompt and courteous customer service, employee self-management, and better coordination with suppliers. Clarke Tools is making an effort to achieve


A) a quality concern focus.
B) total quality management.
C) total quality commitment.
D) total quality development.
E) quality improvement planning.

F) C) and D)
G) B) and E)

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A company like Motorola might establish a goal of reducing its inventory by 50 percent over the next year. To ensure that it reaches this goal, the company could monitor its progress on a quarterly or monthly basis. If the managers at Motorola discover that there is a danger of not achieving this goal, they can take corrective action to adjust for the deficiency. This is a description of the managers' ____ function.


A) controlling
B) directing
C) leading
D) organizing
E) planning

F) A) and E)
G) A) and B)

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