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Exam 6: Understanding the Management Process

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Question 71

Multiple Choice

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If Kmart states that it is going to spend $100 million in advertising in the upcoming year to help increase its market share, it is explaining part of its ____ plan.

A) tactical
B) operational
C) strategic
D) contingency
E) directional

F) C) and E)
G) B) and D)

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Question 72

Multiple Choice

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A manager who has the abilities to relate to people, understand their needs, and show compassion has ____ skills.

A) personal
B) people
C) compassionate
D) communication
E) interpersonal

F) C) and D)
G) B) and D)

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Question 73

Multiple Choice

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Grouping resources and activities to efficiently and effectively accomplish a result is called

Middle managers are generally responsible for developing an organization's mission.

Common job titles associated with ____ management include president, vice president, and chief executive officer.

Planning, organizing, leading/motivating, and controlling make up the

The primary functions a manager performs include planning, solving problems, leading and motivating, and controlling.

Centrum Springs, Inc. Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company. His manager is retiring and hopes that Riley will take over for him. However, even though Riley is an experienced employee, there are many things that he still needs to learn. Riley has trained many new employees, but he has never held a management position. Riley needs to have a general understanding of what it takes to be a manager. There are many problems in Riley's department. There are no plans to fall back on in case the initial plan fails. Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to. Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager. He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs, Inc. The different resources available to all managers include all of the following except

Operations managers are concerned strictly with the production of goods, not services.

Centrum Springs, Inc. Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company. His manager is retiring and hopes that Riley will take over for him. However, even though Riley is an experienced employee, there are many things that he still needs to learn. Riley has trained many new employees, but he has never held a management position. Riley needs to have a general understanding of what it takes to be a manager. There are many problems in Riley's department. There are no plans to fall back on in case the initial plan fails. Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to. Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager. He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs, Inc. Riley's usual duties represent which of these areas?

Which of the following items is not a part of planning?

Financial managers create and manage the systems that convert resources into goods and services.

The coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement is known as

Technical skills are more important to the first-line manager than to other managers.

How would a manager decide which of several alternative solutions to choose as a course of action for the firm?

Robin Baker, a top manager at Westinghouse, has recently been put in charge of a new multi-million dollar project. She selects several individuals to participate in this effort and assigns each certain tasks to perform. Furthermore, she has set up a group hierarchy and indicated that all decisions must be routed through this chain of command. Robin is exhibiting which leadership style?

Managers should avoid satisfying in the ____ stage of the managerial decision-making process.

Which of the following would least likely to be considered a threat to an organization?

Dazzle Magazine Rosalea recently switched careers. Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully. Her passion and commitment led her to become the manager at Dazzle Magazine, where she was in charge of the layout. Always charismatic, energized, and driven, Rosalea expected as much from her employees as she did of herself. Although the recognized leader, Rosalea let her staff implement their own ideas at times. It was a stressful time when publication deadlines neared. At one point, there was a major mix-up in the layouts for the front cover. Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter. However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time. Rosalea quickly looked over the layouts but felt that they still needed some work. She decided to ask the design manager for her help. The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer. Rosalea then went to an employee within her department for advice. That employee suggested some ideas, but Rosalea was still not satisfied. Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas. The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented. Rosalea greatly appreciated the assistance and the suggestion. The final cover design went to press, and that issue of the magazine was successful. This helped Rosalea realize that considering the big picture was good, but equally important were the little details. -Refer to Dazzle Magazine. Based on how Rosalea performed, how would her leadership style best be described?

A broad set of plans that outlines alternative courses of action when problems develop is called a strategy.