Question 1

The president of Digital Equipment Corporation discovered that his company was having a problem with counterproductive product groups that were working selfishly rather than cooperating with one another. To solve the problem, he combined the company's twelve U.S. product groups into three regional management centers. This solution is referred to as departmentalization by

Accepted Answer

A)   location.
B)   function.
C)   product.
D)   customer.
E)   objective.F) B) and D)
G) C) and D)

Question 2

Amy, an administrative assistant in the business division of a university, is assigned the responsibility of serving the needs of the division's professors. However, Amy often reads books and looks at catalogs during working hours because she has plenty of free time. It appears that the professors in the division have failed to

Accepted Answer

A)   delegate.
B)   work hard.
C)   teach class.
D)   prioritize.
E)   be held accountable.F) A) and B)
G) B) and E)

Question 3

A benefit of job specialization is that it

Accepted Answer

A)   is more difficult to design equipment.
B)   is easier to train new employees.
C)   is more time-consuming to change from one operation to another.
D)   eliminates boredom.
E)   enriches the job.F) A) and B)
G) All of the above

Question 4

The inner rites, rituals, heroes, and values of a firm make up its corporate culture.

Accepted Answer

A) True 
 B)False

Question 5

An analyst in the corporate finance department at Chase Manhattan Bank has been assigned to an interdepartmental project involving a major client. He must report to two different supervisors―the project manager and the manager of his department. This sort of organizational structure is called a ____ structure.

Accepted Answer

A)   network
B)   matrix
C)   line
D)   functional
E)   hybridF) B) and D)
G) B) and E)

Question 6

Angered by the informal discussions among employees, a supervisor has posted rules against rumors, gossip, and discussions about the company's financial situation as well as other company matters. Your managerial know-how tells you that this supervisor is

Accepted Answer

A)   trying to support employees' First Amendment rights.
B)   trying to eliminate inaccurate information.
C)   making a big mistake by trying to eliminate the grapevine.
D)   recognizing the need for a grapevine.
E)   attempting to use the grapevine as a managerial tool.F) A) and D)
G) A) and E)

Question 7

Departmentalization by location allows an organization to readily respond to the unique demands of each geographic area.

Accepted Answer

A) True 
 B)False

Question 8

The more complex and uncertain a company's environment, the more likely it is that the company will

Accepted Answer

A)   decentralize the organization.
B)   have a split between decentralized and centralized decision making.
C)   centralize the organization.
D)   increase the span of control, thus increasing the number of employees on board.
E)   decrease the span of control, thus decreasing the workforce.F) B) and E)
G) C) and D)

Question 9

Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area. Grouping work units this way is known as departmentalization by

Accepted Answer

A)   function.
B)   customer.
C)   product.
D)   specialty.
E)   location.F) C) and E)
G) A) and B)

Question 10

A relatively permanent committee charged with performing some recurring task is called a(n)

Accepted Answer

A)   cluster structure.
B)   ad hoc committee.
C)   informal group.
D)   task force.
E)   standing committee.F) B) and E)
G) A) and E)

Question 11

The legal affairs attorney working for Intel would most likely occupy a(n)

Accepted Answer

A)   vice president position.
B)   high position in the chain of command.
C)   staff position.
D)   nonessential position.
E)   authoritarian position.F) C) and D)
G) B) and D)

Question 12

A consulting manager at SAP America has a very wide span of control. This is probably because the

Accepted Answer

A)   firm has a very loose, informal organizational structure.
B)   consulting manager has a low level of accountability.
C)   consulting manager is expected to delegate authority.
D)   manager's subordinates aren't given much responsibility.
E)   manager and his or her subordinates are very competent.F) A) and E)
G) A) and C)

Question 13

Dana is assigned to create a training program for newly hired mortgage loan officers. She has the ____ to complete this assignment.

Accepted Answer

A)   authority
B)   delegation
C)   network
D)   responsibility
E)   accountabilityF) A) and B)
G) B) and D)

Question 14

Determining how many subordinates will report to each manager gives an organization its

Accepted Answer

A)   chain of command.
B)   span of management.
C)   degree of centralization.
D)   nature and degree of departmentalization.
E)   degree of specialization.F) A) and D)
G) A) and B)

Question 15

A span of control may be wide when

Accepted Answer

A)   managers and workers are located far from one another.
B)   a great deal of interaction among levels is needed.
C)   few new problems are expected to arise.
D)   the manager has a lot of work other than managing.
E)   new problems arise frequently.F) D) and E)
G) A) and D)

Question 16

It is important that every company use only one departmentalization basis.

Accepted Answer

A) True 
 B)False

Question 17

Jason assigns responsibility to a subordinate for preparing a sales presentation for an important potential client and authorizes the necessary expenditures of money and human resources, but he still requires a dress rehearsal to be presented to him before the actual presentation. Jason realizes that accountability cannot be

Accepted Answer

A)   created.
B)   delegated.
C)   assigned.
D)   expected.
E)   accepted.F) B) and D)
G) B) and C)

Question 18

Personal rather than formal relationships among employees are known as the

Accepted Answer

A)   span of management.
B)   chain of command.
C)   informal organization.
D)   bureaucratic structure.
E)   grapevine.F) B) and E)
G) A) and D)

Question 19

Ann delegated work to an employee who mismanaged public funds. Ann, rather than the employee, was reprimanded for this mismanagement. Ann is now reluctant to delegate because she

Accepted Answer

A)   does not care whether the work is properly done.
B)   knows the person who delegates remains accountable for the work.
C)   does not trust any of her subordinates.
D)   fears a subordinate will do the work so well that he or she will attract the approval of top management.
E)   is so disorganized that she simply cannot plan and assign work effectively.F) A) and B)
G) A) and C)

Question 20

If you were a manager, how would you use the grapevine?

Accepted Answer

As a manager, I would use the grapevine ...

Exam 7: Creating a Flexible Organization

Correct Answer
verified

Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area. Grouping work units this way is known as departmentalization by

Correct Answer
verified

Personal rather than formal relationships among employees are known as the

Correct Answer
verified

A relatively permanent committee charged with performing some recurring task is called a(n)

Correct Answer
verified

Dana is assigned to create a training program for newly hired mortgage loan officers. She has the ____ to complete this assignment.

Correct Answer
verified

Determining how many subordinates will report to each manager gives an organization its

Correct Answer
verified

If you were a manager, how would you use the grapevine?

Correct Answer
Answered by ExamLex AI
As a manager, I would use the grapevine ...
View Answer

Angered by the informal discussions among employees, a supervisor has posted rules against rumors, gossip, and discussions about the company's financial situation as well as other company matters. Your managerial know-how tells you that this supervisor is

Correct Answer
verified

Correct Answer
verified

A span of control may be wide when

Correct Answer
verified

It is important that every company use only one departmentalization basis.

Correct Answer
verified

A benefit of job specialization is that it

Correct Answer
verified

Departmentalization by location allows an organization to readily respond to the unique demands of each geographic area.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

The legal affairs attorney working for Intel would most likely occupy a(n)

Correct Answer
verified

A consulting manager at SAP America has a very wide span of control. This is probably because the

Correct Answer
verified

The more complex and uncertain a company's environment, the more likely it is that the company will

Correct Answer
verified

The inner rites, rituals, heroes, and values of a firm make up its corporate culture.

Correct Answer
verified

Ann delegated work to an employee who mismanaged public funds. Ann, rather than the employee, was reprimanded for this mismanagement. Ann is now reluctant to delegate because she

Correct Answer
verified

Exam 7: Creating a Flexible Organization

Correct AnswerverifiedShow Answer

Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area. Grouping work units this way is known as departmentalization by

Correct AnswerverifiedShow Answer

Personal rather than formal relationships among employees are known as the

Correct AnswerverifiedShow Answer

A relatively permanent committee charged with performing some recurring task is called a(n)

Correct AnswerverifiedShow Answer

Dana is assigned to create a training program for newly hired mortgage loan officers. She has the ____ to complete this assignment.

Correct AnswerverifiedShow Answer

Determining how many subordinates will report to each manager gives an organization its

Correct AnswerverifiedShow Answer

If you were a manager, how would you use the grapevine?

Correct AnswerAnswered by ExamLex AIAs a manager, I would use the grapevine ...View AnswerShow Answer

Angered by the informal discussions among employees, a supervisor has posted rules against rumors, gossip, and discussions about the company's financial situation as well as other company matters. Your managerial know-how tells you that this supervisor is

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A span of control may be wide when

Correct AnswerverifiedShow Answer

It is important that every company use only one departmentalization basis.

Correct AnswerverifiedShow Answer

A benefit of job specialization is that it

Correct AnswerverifiedShow Answer

Departmentalization by location allows an organization to readily respond to the unique demands of each geographic area.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The legal affairs attorney working for Intel would most likely occupy a(n)

Correct AnswerverifiedShow Answer

A consulting manager at SAP America has a very wide span of control. This is probably because the

Correct AnswerverifiedShow Answer

The more complex and uncertain a company's environment, the more likely it is that the company will

Correct AnswerverifiedShow Answer

The inner rites, rituals, heroes, and values of a firm make up its corporate culture.

Correct AnswerverifiedShow Answer

Ann delegated work to an employee who mismanaged public funds. Ann, rather than the employee, was reprimanded for this mismanagement. Ann is now reluctant to delegate because she

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
Answered by ExamLex AI
As a manager, I would use the grapevine ...
View Answer

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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