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Informal groups are never powerful within an organization.

A) True
B) False

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An organization is a group of two or more people working together to achieve common goals.

A) True
B) False

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A supervisor may delegate all accountability to subordinates.

A) True
B) False

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When line managers in an organization encounter issues that a staff member with specialized expertise can assist with, the staff member they consult with has ___ authority.


A) advisory
B) centralized
C) functional
D) line
E) decentralized

F) A) and B)
G) B) and E)

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When you encounter an organization where employees are quite intense, focused, and determined to win, you have encountered an organization is a(n) ___ culture.


A) fragmented
B) networked
C) informal
D) mercenary
E) communal

F) B) and D)
G) D) and E)

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Define an organization. Relate that definition to a local eating establishment by showing how this organization fits the definition.

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An organization can be defined as a grou...

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All large firms maintain complete and detailed organization charts because it is important to maintain a clear line of authority.

A) True
B) False

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Galvin Corporation provides institutional food facilities with bread and other baked goods. The company does not actually produce or market the bread, and it has very few employees, most of whom are top executives or clerical workers. Galvin Corporation has a ____ organizational structure.


A) matrix
B) line-and-staff
C) network
D) informal
E) line

F) C) and E)
G) B) and C)

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A line-and-staff structure tends to work best for ____ organizations.


A) medium and large size
B) small to medium size
C) informal
D) flat
E) tall

F) A) and E)
G) A) and C)

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As a new manager for Walmart, Peter is unwilling to delegate work. He realizes that, although he can delegate assignments to others, he cannot delegate his


A) power to carry them out.
B) authority.
C) obligation to see that tasks are completed.
D) responsibility to carry out assignments.
E) function to complete tasks.

F) A) and D)
G) All of the above

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Why is it important that owners and managers pay close attention to corporate culture when merging two organizations?

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It is important for owners and managers ...

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What are the advantages and disadvantages of a matrix structure?

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A matrix structure in an organization ha...

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Zyquila is a manager in an organization where a great deal of interaction is required between herself and her workers and new problems arise frequently. Zyquila is likely to have


A) a wide span of management.
B) little authority to delegate.
C) decentralized power.
D) departmentalization by consumer.
E) a narrow span of control.

F) A) and B)
G) B) and E)

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An organization with a(n) ___ culture is characterized by friendships with employees having a high degree of autonomy and flexibility.


A) communal
B) networked
C) informal
D) mercenary
E) fragmented

F) A) and D)
G) B) and D)

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Accountability is the power within an organization to accomplish an assigned job or task.

A) True
B) False

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The Morgan Company, a small furniture manufacturer, divides its organization into marketing, human resources, accounting, and production departments. This is an example of departmentalization by


A) location.
B) specialty.
C) product.
D) taste.
E) function.

F) A) and B)
G) A) and C)

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Distinguishing between positions with direct authority and those that are support positions establishes an organization's


A) chain of command.
B) span of management.
C) degree of centralization or decentralization.
D) nature and degree of departmentalization.
E) degree of specialization.

F) A) and C)
G) A) and B)

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Rockwood International needs to make risky decisions on a daily basis. Therefore, its managers are likely to


A) centralize decision making.
B) let lower-level managers make important decisions.
C) train lower-level managers to make more decisions.
D) decentralize authority.
E) centralize rare skills.

F) A) and E)
G) B) and C)

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A manager with many subordinates is said to have a


A) tall organizational structure.
B) narrow span of control.
C) managerial hierarchy.
D) wide span of control.
E) matrix structure.

F) A) and C)
G) C) and D)

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Boss Queen, Inc. (BQI) Boss Queen, Inc. (BQI) is a business-clothing store for professional women. The owner of the company has designed the business so that she hardly ever has to be there. There are many departmental managers who hold a lot of responsibility. While they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time. The department managers also delegate a lot of work further down to their employees as a way to empower them. The owner even delegates store-management responsibilities to a different department manager each month. Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge. The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working. However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others. -Refer to Boss Queen, Inc. It seems that BQI managers could be considered all of the following except


A) line managers.
B) department managers.
C) staff managers.
D) functional managers.
E) owners.

F) All of the above
G) B) and C)

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