Question 1

Most of the goods and services that we enjoy today can be traced back to an invention or idea that was the result of

Accepted Answer

A)   customer service representatives.
B)   research and development.
C)   a whim.
D)   financial management.
E)   a hunch.F) C) and D)
G) C) and E)

Question 2

Generally, a planning horizon lasts for one

Accepted Answer

A)   week.
B)   month.
C)   quarter.
D)   year.
E)   decade.F) B) and C)
G) All of the above

Question 3

Clarence Durham is responsible for the production scheduling of the spark plug division of Ace Manufacturing. In developing the schedule, Clarence first identifies all the major activities involved in production and the events that correspond to the completion of each activity. Clarence will use this information to develop a(n)

Accepted Answer

A)   PERT chart.
B)   activity chart.
C)   time schedule.
D)   inventory control chart.
E)   operations control chart.F) C) and D)
G) B) and D)

Question 4

Cisco Systems manufactures computer hardware, uses software programs, and provides networking services to customers. As a result, Cisco uses

Accepted Answer

A)   research implementation.
B)   more than one production process.
C)   a complex magnitude of change.
D)   basic research applications.
E)   multiple outputs.F) A) and D)
G) None of the above

Question 5

Deere and Company, the maker of John Deere tractors, was one of the first firms to combine robotics and computer-integrated manufacturing. By doing this, it achieved more efficiently utilized facilities and greater flexibility in production. The method of production that has given Deere these tremendous improvements in operations is known as

Accepted Answer

A)   just-in-time inventory management.
B)   flexible manufacturing.
C)   PERT.
D)   short cycle manufacturing.
E)   intermittent process.F) A) and E)
G) None of the above

Question 6

When does a firm incur holding costs? When does it incur stock-out costs?

Accepted Answer

A firm incurs holding costs, also known ...

Question 7

To ensure that work flows according to schedules, operations managers use a procedure called

Accepted Answer

A)   cycle control.
B)   equilibrium control.
C)   inspection.
D)   monitoring and evaluation.
E)   follow-up.F) All of the above
G) None of the above

Question 8

Which of the following statements is true?

Accepted Answer

A)   ISO is Greek for "unacceptable."
B)   ISO 9000 sets guidelines for quality management procedures.
C)   ISO 9000 is accepted more in Japan than in the United States or Europe.
D)   ISO 14000 is a system used to notify customers who have purchased unsafe products from manufacturers in foreign nations.
E)   Although ISO 9000 was popular in the early 1990s, it has been replaced with ISO 20000.F) B) and D)
G) C) and D)

Question 9

Gio is in charge of making sure the raw steel brought into her company's factory is turned into high-quality bearings for sale to customers. Gio is a(n)  ____ manager.

Accepted Answer

A)   marketing
B)   operations
C)   productivity
D)   middle
E)   financeF) B) and D)
G) B) and C)

Question 10

What advantages do robots have over human workers? What advantages do human workers have over robots?

Accepted Answer

Robots have several advantages over huma...

Question 11

Abram is excited because he has just signed an agreement to purchase steel frames from a company at an excellent price and of very high quality. Once the contract begins, Abram eagerly awaits the first shipment, but it arrives a month behind the agreed-upon schedule, which slows down production at the plant. Abram is furious because he realizes too late that this supplier

Accepted Answer

A)   produces poor quality.
B)   has bad credit terms.
C)   is unreliable.
D)   is not as inexpensive as he thought.
E)   is unscheduled.F) C) and E)
G) C) and D)

Question 12

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Accepted Answer

A) True 
 B)False

Question 13

When Black & Decker manufactures its wide array of tools, it is using a(n)  ____ process.

Accepted Answer

A)   analytical
B)   qualitative
C)   synthetic
D)   assembly
E)   conversionF) A) and B)
G) B) and C)

Question 14

Steinway, a company that produces concert quality grand pianos, has ivory in storage waiting to be made into piano keys. This ivory is classified as

Accepted Answer

A)   finished-goods inventory.
B)   materials requirements planning.
C)   raw-materials inventory.
D)   work-in-process inventory.
E)   raw supplies.F) A) and D)
G) C) and E)

Question 15

The development of a plan for converting a product idea into an actual product is called

Accepted Answer

A)   design planning.
B)   research and development.
C)   product design.
D)   operational planning.
E)   planning horizon.F) A) and B)
G) A) and C)

Question 16

A system that plots data on control charts and graphs to identify and pinpoint problem areas is called

Accepted Answer

A)   statistical quality control.
B)   statistical process control.
C)   quality circles.
D)   inspection circles.
E)   avoidance software.F) B) and D)
G) All of the above

Question 17

One of the events of the critical path for producing a textbook is editing the manuscript. This means that if there is a delay in the editing process, there will be

Accepted Answer

A)   no effect on the overall production process.
B)   more resources devoted to those events not on the critical path.
C)   no other events taking place until the delay is over.
D)   a delay in the completion of the project as a whole.
E)   a delay in all the events not on the critical path.F) None of the above
G) A) and D)

Question 18

When New Coke was introduced, it failed miserably in the market. After removing it from its product line, what did Coca-Cola most likely do with the capacity devoted to producing this product?

Accepted Answer

A)   Shift the excess capacity to the production of other soft-drink products
B)   Eliminate the excess capacity by selling all New Coke facilities
C)   Fire all the employees involved with the production of New Coke
D)   Subcontract the production of New Coke to another producer
E)   Decrease the work week of its production line employeesF) B) and C)
G) A) and B)

Question 19

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years. Two years is Hyster's

Accepted Answer

A)   planning time frame.
B)   goal outlook.
C)   operational time plan.
D)   span of operational management.
E)   planning horizon.F) All of the above
G) C) and D)

Question 20

To determine the proper size for its new restaurant in Nashville, Tennessee, operations managers and marketing managers for Buffalo Wild Wings worked together to determine the restaurant's ____.

Accepted Answer

A)   capacity.
B)   product line.
C)   required annual sales.
D)   lead time.
E)   production flow.F) C) and E)
G) B) and C)

Exam 8: Producing Quality Goods and Services

What advantages do robots have over human workers? What advantages do human workers have over robots?

Correct Answer
Answered by ExamLex AI
Robots have several advantages over huma...
View Answer

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Correct Answer
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When New Coke was introduced, it failed miserably in the market. After removing it from its product line, what did Coca-Cola most likely do with the capacity devoted to producing this product?

Correct Answer
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Correct Answer
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When does a firm incur holding costs? When does it incur stock-out costs?

Correct Answer
Answered by ExamLex AI
A firm incurs holding costs, also known ...
View Answer

Most of the goods and services that we enjoy today can be traced back to an invention or idea that was the result of

Correct Answer
verified

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years. Two years is Hyster's

Correct Answer
verified

Generally, a planning horizon lasts for one

Correct Answer
verified

Steinway, a company that produces concert quality grand pianos, has ivory in storage waiting to be made into piano keys. This ivory is classified as

Correct Answer
verified

One of the events of the critical path for producing a textbook is editing the manuscript. This means that if there is a delay in the editing process, there will be

Correct Answer
verified

A system that plots data on control charts and graphs to identify and pinpoint problem areas is called

Correct Answer
verified

To ensure that work flows according to schedules, operations managers use a procedure called

Correct Answer
verified

Which of the following statements is true?

Correct Answer
verified

Gio is in charge of making sure the raw steel brought into her company's factory is turned into high-quality bearings for sale to customers. Gio is a(n) ____ manager.

Correct Answer
verified

Correct Answer
verified

When Black & Decker manufactures its wide array of tools, it is using a(n) ____ process.

Correct Answer
verified

To determine the proper size for its new restaurant in Nashville, Tennessee, operations managers and marketing managers for Buffalo Wild Wings worked together to determine the restaurant's ____.

Correct Answer
verified

The development of a plan for converting a product idea into an actual product is called

Correct Answer
verified

Cisco Systems manufactures computer hardware, uses software programs, and provides networking services to customers. As a result, Cisco uses

Correct Answer
verified

Correct Answer
verified

Exam 8: Producing Quality Goods and Services

What advantages do robots have over human workers? What advantages do human workers have over robots?

Correct AnswerAnswered by ExamLex AIRobots have several advantages over huma...View AnswerShow Answer

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Correct AnswerverifiedShow Answer

When New Coke was introduced, it failed miserably in the market. After removing it from its product line, what did Coca-Cola most likely do with the capacity devoted to producing this product?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When does a firm incur holding costs? When does it incur stock-out costs?

Correct AnswerAnswered by ExamLex AIA firm incurs holding costs, also known ...View AnswerShow Answer

Most of the goods and services that we enjoy today can be traced back to an invention or idea that was the result of

Correct AnswerverifiedShow Answer

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years. Two years is Hyster's

Correct AnswerverifiedShow Answer

Generally, a planning horizon lasts for one

Correct AnswerverifiedShow Answer

Steinway, a company that produces concert quality grand pianos, has ivory in storage waiting to be made into piano keys. This ivory is classified as

Correct AnswerverifiedShow Answer

One of the events of the critical path for producing a textbook is editing the manuscript. This means that if there is a delay in the editing process, there will be

Correct AnswerverifiedShow Answer

A system that plots data on control charts and graphs to identify and pinpoint problem areas is called

Correct AnswerverifiedShow Answer

To ensure that work flows according to schedules, operations managers use a procedure called

Correct AnswerverifiedShow Answer

Which of the following statements is true?

Correct AnswerverifiedShow Answer

Gio is in charge of making sure the raw steel brought into her company's factory is turned into high-quality bearings for sale to customers. Gio is a(n) ____ manager.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When Black & Decker manufactures its wide array of tools, it is using a(n) ____ process.

Correct AnswerverifiedShow Answer

To determine the proper size for its new restaurant in Nashville, Tennessee, operations managers and marketing managers for Buffalo Wild Wings worked together to determine the restaurant's ____.

Correct AnswerverifiedShow Answer

The development of a plan for converting a product idea into an actual product is called

Correct AnswerverifiedShow Answer

Cisco Systems manufactures computer hardware, uses software programs, and provides networking services to customers. As a result, Cisco uses

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
Answered by ExamLex AI
Robots have several advantages over huma...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
A firm incurs holding costs, also known ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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