Question 1

The responsibility for monitoring schedules to ensure that the work flows according to schedule is called follow-up.

Accepted Answer

A) True 
 B)False

Question 2

Carol was recently fired from her job as a purchaser for a grocery store. She was told the reason for her dismissal was the almost continuous rotting of large amounts of produce and meat while in the stockroom awaiting sale in the store. Which objective of purchasing did Carol fail to accomplish?

Accepted Answer

A)   She failed to make sure the materials needed were in the proper amounts.
B)   She failed to secure the needed materials at minimum cost.
C)   She failed to obtain the materials needed before they were needed.
D)   She ordered the wrong materials for her company.
E)   She failed to purchase the best quality of materials available.F) D) and E)
G) B) and E)

Question 3

At a Schlage Lock factory, many employees are needed to use tiny screwdrivers and other tools to carefully assemble the inner workings of door knobs and locks. They must sit at a station and look through a magnifying glass to complete this work. This production process could best be described as

Accepted Answer

A)   labor-intensive technology.
B)   highly automated.
C)   capital-intensive technology.
D)   high capacity.
E)   refined product design.F) B) and E)
G) A) and B)

Question 4

The program evaluation and review technique is a management tool designed to identify and schedule major activities necessary to complete a project.

Accepted Answer

A) True 
 B)False

Question 5

Quality circles have been used successfully to solve product defect problems in U.S. firms.

Accepted Answer

A) True 
 B)False

Question 6

In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence. The shoes flow from one workstation to the next. This is a(n)  ____ layout.

Accepted Answer

A)   output
B)   fixed-position
C)   product
D)   process
E)   work-cellF) B) and D)
G) C) and D)

Question 7

When compared to total quality management, Six Sigma often has more top- level support, more training for employees, and more teamwork.

Accepted Answer

A) True 
 B)False

Question 8

Ximena is in charge of examining the quality of work in process at a furniture factory. Ximena's duty is referred to as

Accepted Answer

A)   inventory control.
B)   process control.
C)   critical review.
D)   designing.
E)   inspection.F) A) and C)
G) C) and E)

Question 9

All of the following options are available to a firm when capacity exceeds demand except to

Accepted Answer

A)   lay off workers and shut down a portion of the facility.
B)   operate on a shorter work week.
C)   produce other goods or services.
D)   sell unused facilities.
E)   give away some of the products to selected customers.F) D) and E)
G) B) and C)

Question 10

Provide an example of a product that has refined the want-satisfying capability of its product and a second product that has extended the capability of its product.

Accepted Answer

An example of a product that has refined...

Question 11

Services differ from manufactured goods in all of the following ways except

Accepted Answer

A)   services are consumed immediately.
B)   when compared to manufactured goods, customers will not travel as far to purchase services.
C)   the creation of services is usually labor-intensive.
D)   services can be stored, and manufactured goods cannot be stored.
E)   services are intangible, and it is therefore more difficult to measure customer satisfaction.F) A) and E)
G) None of the above

Question 12

As a scheduler, Amelia is concerned with the sequence of workstations that the materials will follow. This sequencing is called

Accepted Answer

A)   product flow.
B)   critical path.
C)   inventory control.
D)   routing.
E)   timing.F) C) and D)
G) All of the above

Question 13

The ____ is the sequence of production activities that takes the longest time from the beginning until completion.

Accepted Answer

A)   order of events
B)   Gantt chart
C)   critical path
D)   routing
E)   minimum processing orderF) B) and C)
G) None of the above

Question 14

A situation in which people do most of the work is called

Accepted Answer

A)   a quality circle.
B)   quality control.
C)   design planning.
D)   a labor-intensive technology.
E)   a capital-intensive technology.F) All of the above
G) B) and E)

Question 15

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Accepted Answer

A)   type of technology needed for the new product is the same as the technology used by the existing products.
B)   new product is an extension of an existing product line already produced in the factory.
C)   human resources requirement for the new product and existing products can be satisfied with the facility's current employees.
D)   product design is already completed.
E)   existing factory has enough capacity to handle demand for the new product as well as the existing products.F) B) and C)
G) None of the above

Question 16

In order to compete in the global economy, U.S. firms have focused on increasing prices and improving the bottom-line profit amount.

Accepted Answer

A) True 
 B)False

Question 17

When a lumber company takes timber and converts it into lumber, cardboard, and other paper products, the company is using

Accepted Answer

A)   an analytical process.
B)   extraction manufacturing.
C)   a synthetic process.
D)   an operations process.
E)   raw processing.F) B) and D)
G) A) and D)

Question 18

Purina has a new product idea to create a cat food that will give cats more energy and allow them to live longer, more pleasurable lives. Management appoints a team to convert this cat food idea into an actual product. This process is called

Accepted Answer

A)   design planning.
B)   process engineering.
C)   operational planning.
D)   product lining.
E)   product refining.F) A) and B)
G) C) and D)

Question 19

The American economy is now characterized as a(n)  ____ economy.

Accepted Answer

A)   industrial
B)   centralized
C)   service
D)   stagnant
E)   bureaucraticF) A) and B)
G) A) and C)

Question 20

The ____ function specifies when the materials will arrive at each station and how long they will remain there.

Accepted Answer

A)   routing
B)   timing
C)   efficient manufacturing
D)   tactical
E)   analysisF) B) and E)
G) A) and E)

Exam 8: Producing Quality Goods and Services

When a lumber company takes timber and converts it into lumber, cardboard, and other paper products, the company is using

Correct AnswerverifiedShow Answer

Quality circles have been used successfully to solve product defect problems in U.S. firms.

Correct AnswerverifiedShow Answer

Purina has a new product idea to create a cat food that will give cats more energy and allow them to live longer, more pleasurable lives. Management appoints a team to convert this cat food idea into an actual product. This process is called

Correct AnswerverifiedShow Answer

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Correct AnswerverifiedShow Answer

When compared to total quality management, Six Sigma often has more top- level support, more training for employees, and more teamwork.

Correct AnswerverifiedShow Answer

At a Schlage Lock factory, many employees are needed to use tiny screwdrivers and other tools to carefully assemble the inner workings of door knobs and locks. They must sit at a station and look through a magnifying glass to complete this work. This production process could best be described as

Correct AnswerverifiedShow Answer

Ximena is in charge of examining the quality of work in process at a furniture factory. Ximena's duty is referred to as

Correct AnswerverifiedShow Answer

Carol was recently fired from her job as a purchaser for a grocery store. She was told the reason for her dismissal was the almost continuous rotting of large amounts of produce and meat while in the stockroom awaiting sale in the store. Which objective of purchasing did Carol fail to accomplish?

Correct AnswerverifiedShow Answer

The ____ function specifies when the materials will arrive at each station and how long they will remain there.

Correct AnswerverifiedShow Answer

A situation in which people do most of the work is called

Correct AnswerverifiedShow Answer

The American economy is now characterized as a(n) ____ economy.

Correct AnswerverifiedShow Answer

In order to compete in the global economy, U.S. firms have focused on increasing prices and improving the bottom-line profit amount.

Correct AnswerverifiedShow Answer

Services differ from manufactured goods in all of the following ways except

Correct AnswerverifiedShow Answer

All of the following options are available to a firm when capacity exceeds demand except to

Correct AnswerverifiedShow Answer

The responsibility for monitoring schedules to ensure that the work flows according to schedule is called follow-up.

Correct AnswerverifiedShow Answer

Provide an example of a product that has refined the want-satisfying capability of its product and a second product that has extended the capability of its product.

Correct AnswerAnswered by ExamLex AIAn example of a product that has refined...View AnswerShow Answer

As a scheduler, Amelia is concerned with the sequence of workstations that the materials will follow. This sequencing is called

Correct AnswerverifiedShow Answer

In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence. The shoes flow from one workstation to the next. This is a(n) ____ layout.

Correct AnswerverifiedShow Answer

The ____ is the sequence of production activities that takes the longest time from the beginning until completion.

Correct AnswerverifiedShow Answer

The program evaluation and review technique is a management tool designed to identify and schedule major activities necessary to complete a project.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
An example of a product that has refined...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified