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Exam 9: Attracting and Retaining the Best Employees

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Question 81

Multiple Choice

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A situation in which participants act out the roles of others so that they can better understand those roles is called

A) simulation training.
B) conferences.
C) on-the-job training.
D) role playing.
E) seminars.

F) B) and D)
G) A) and E)

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Question 82

True/False

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Firms with federal government contracts that exceed $50,000 must have an affirmative action program.

A) True
B) False

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Question 83

Multiple Choice

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When sales drop each summer at Vail Mountain Resorts, a high-quality destination ski area, the resort owners temporarily have too many employees to service the reduced number of tourists that enjoy the area during the warmer months. In this situation, the resorts most likely would

How does a replacement chart differ from a skills inventory? What is the purpose of each?

You have been charged with finding out whether your company has violated the concept of comparable worth. After gathering all the facts, you find the company guilty because

Job evaluation is almost always the basis for developing a

Today, most companies do not require employment applications.

Sally earned a 10 percent increase in her salary and received the entire increase at the beginning of the year, with the stipulation that she would not leave the company in that year. Five months later, she quit her job and went to work for a competitor. She had to return the 10 percent payment she had received because she had violated a rule for

Gabriela wanted to know about the skills and experience needed to qualify for a management position with JCPenney. Thus, he called and asked the personnel specialist to send him a job

HR Solutions, Inc. (HRSI) HR Solutions, Inc. (HRSI) is a human resources management company that specializes in helping small companies learn the proper ways of handling human resources issues and activities. The company teaches the various activities that are involved in HR management, as well as teaching companies how to plan for the future. HRSI even helps companies downsize without having their reputations suffer. However, according to HRSI, an ideal situation would be one where all companies downsize simply by attrition. Another main objective of HRSI is to increase cultural diversity within every organization that it helps. HRSI management believes that this diversity is the key to the introduction of successful new ideas into any organization. HRSI is in the process of hiring new employees. This is a critical decision for the company because it is supposed to be the expert on this issue. Once the selection is done, HRSI will need to train its employees effectively so that they will be able to maintain the good image of the company. -Refer to HR Solutions, Inc. When HRSI helps small companies with the development phase of human resource management, it is involved with which of the following activities?

Compensation and benefits are related to employee motivation.

Two useful tools for estimating the supply of needed human resources are the

Edwin Marsalam was assigned to a senior employee responsible for instructing new computer programmers. Because of this senior employee's instruction, White gained hands-on experience under normal working conditions. Edwin experienced ____ training.

Training may be used in an organization to educate employees on all of the following except

HR Solutions, Inc. (HRSI) HR Solutions, Inc. (HRSI) is a human resources management company that specializes in helping small companies learn the proper ways of handling human resources issues and activities. The company teaches the various activities that are involved in HR management, as well as teaching companies how to plan for the future. HRSI even helps companies downsize without having their reputations suffer. However, according to HRSI, an ideal situation would be one where all companies downsize simply by attrition. Another main objective of HRSI is to increase cultural diversity within every organization that it helps. HRSI management believes that this diversity is the key to the introduction of successful new ideas into any organization. HRSI is in the process of hiring new employees. This is a critical decision for the company because it is supposed to be the expert on this issue. Once the selection is done, HRSI will need to train its employees effectively so that they will be able to maintain the good image of the company. -Refer to HR Solutions, Inc. Since HRSI puts a great deal of emphasis on cultural diversity, it needs to inform its clients about its advantages. These include all of the following except

What is the problem-solving approach to performance feedback interviews?

The process of preparing managers and other professionals to assume increased responsibility in present and future positions is called employee training.

Chevron's 60,000 employees work for thirteen major operating companies in fifty-eight countries. Each national unit does business according to the needs of its market. Effective management of human resources in such a complex environment is an awesome task, and the key to success is reliable, accurate management information. Thus, Chevron developed an online human resources information system, which is a critical tool in managing its human resources. As expected, one of the broad goals of the human resources information system is to help management

American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site. Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some departments. By doing this, American offered ____ training for some jobs.

Assessing employees' performance levels to make objective personnel decisions is accomplished by