Question 1

Compare and contrast the assumptions about workers that would be held by a manager who uses Theory X and the assumptions about workers by a manager who uses Theory Y. Which of the two types of managers would you rather work for? Consider their management styles in your answer.

Accepted Answer

Theory X and Theory Y are two contrastin...

Question 2

Which of the following stages is not a part of the team development process?

Accepted Answer

A)   Forming
B)   Performing
C)   Norming
D)   Adjourning
E)   RemandingF) A) and E)
G) A) and D)

Question 3

Herzberg thought a state of complete satisfaction was common among employees.

Accepted Answer

A) True 
 B)False

Question 4

Maslow's hierarchy of needs includes psychological needs, safety needs, social needs, security needs, and self-importance needs.

Accepted Answer

A) True 
 B)False

Question 5

A sales manager has implemented a program for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory. The sales manager has missed the key concept in management by objectives, which is

Accepted Answer

A)   reducing the paperwork involved in the MBO process.
B)   a mutual understanding of the punishment to be given if the salesperson does not meet the goal set by the sales manager.
C)   mutual goal setting between the sales manager and the salesperson.
D)   documentation of the sales quota in the salesperson's personnel file.
E)   ensuring that the economy can support the sales quota assigned.F) All of the above
G) A) and B)

Question 6

For job enrichment to benefit the company, what must happen first?

Accepted Answer

A)   There must be an obvious need for it due to inefficiencies in the firm.
B)   Employers must have exhausted all other possibilities in an effort to improve the efficiency of the firm.
C)   Employers must train their associates on new job tasks before assigning them these new tasks.
D)   Employers must have employees who fear failure and have low self- confidence.
E)   Employees must show interest in taking on other tasks.F) D) and E)
G) B) and D)

Question 7

Miyuki is a financial analyst for a health care company in Phoenix. Her husband is transferred to Atlanta, but Miyuki's employer allows her to keep her job and work from her new home in Atlanta. Miyuki has to travel back to Phoenix for one week every other month to meet in person with company officials. This arrangement is called

Accepted Answer

A)   flextime.
B)   part-time.
C)   self-managed work.
D)   telecommuting.
E)   long-distance empowerment.F) C) and E)
G) A) and D)

Question 8

The theory stating that rewarded behavior is likely to be repeated and that punished behavior is less likely to recur is called

Accepted Answer

A)   expectancy theory.
B)   Theory Y.
C)   equity theory.
D)   reinforcement theory.
E)   Theory X.F) B) and E)
G) A) and B)

Question 9

All of the following are characteristics of McGregor's Theory X except

Accepted Answer

A)   people have the ability to help accomplish an organization's goals.
B)   people dislike work and try to avoid it.
C)   managers must coerce, control, and threaten employees.
D)   people must be led because they have little ambition.
E)   people are concerned mainly with security.F) A) and B)
G) A) and C)

Question 10

Herzberg concluded from his studies that managers should focus on ____ factors to produce long-term dedication from their employees.

Accepted Answer

A)   motivation
B)   hygiene
C)   both motivation and hygiene
D)   satisfier
E)   working conditionF) B) and C)
G) A) and E)

Question 11

Janna owns a jewelry shop that sells handmade jewelry. Her employees are paid a certain amount for each bracelet and necklace they produce, regardless of the amount of time it takes. This is a

Accepted Answer

A)   wage system.
B)   salary system.
C)   quota compensation.
D)   piece-rate system.
E)   commission plan.F) A) and C)
G) A) and B)

Question 12

The concepts underlying Theory Z were first presented in the 1960 book, The Human Side of Enterprise.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following strengthens desired behavior by eliminating an undesirable task or situation?

Accepted Answer

A)   Punishment
B)   Positive reinforcement
C)   Negative reinforcement
D)   Behavior modification
E)   Neutral reinforcementF) None of the above
G) B) and E)

Question 14

According to Ouchi, American industry is dominated by ____ firms. These firms emphasize short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialized career paths.

Accepted Answer

A)   type X
B)   type Y
C)   type Z
D)   type A
E)   type JF) B) and D)
G) None of the above

Question 15

Employee empowerment replaces top-down management control, giving employees a voice in what they do and how and when they do it.

Accepted Answer

A) True 
 B)False

Question 16

The need for self-actualization concerns an employee's desire for

Accepted Answer

A)   safety.
B)   survival.
C)   a sense of belonging.
D)   self-worth.
E)   becoming the best there is.F) None of the above
G) All of the above

Question 17

An action directly following a particular behavior is called a(n)

Accepted Answer

A)   activator.
B)   motivator.
C)   reinforcement.
D)   extinction.
E)   expectant.F) C) and D)
G) All of the above

Question 18

Gina Robinson, Inc. (GRI) 
GRI management has decided to reinvent the culture of the organization. Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to add flextime. It believed that this would create more dedicated employees.
GRI then introduced even more work options for employees. For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other. Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means. The managers reasoned that team members must work face to face to learn from and truly engage with each other.
Once these teams were formed, GRI management noticed that the quality of employees' work was much improved. The managers also observed that people felt much more comfortable with and tolerant of each other.
-Refer to Gina Robinson, Inc. If GRI management were to allow employees to work at home for a portion of the work week, which of these practices would they be introducing?

Accepted Answer

A)   Travel compensation
B)   Telecommuting
C)   Job sharing
D)   Part-time
E)   FlextimeF) All of the above
G) B) and D)

Question 19

How does a positive reinforcement differ from a negative reinforcement?

Accepted Answer

Positive reinforcement and negative rein...

Question 20

How does motivation differ from morale? How does each affect job performance?

Accepted Answer

Motivation and morale are both important...

Exam 10: Motivating and Satisfying Employees and Teams

Herzberg concluded from his studies that managers should focus on ____ factors to produce long-term dedication from their employees.

Correct Answer
verified

The theory stating that rewarded behavior is likely to be repeated and that punished behavior is less likely to recur is called

Correct Answer
verified

Compare and contrast the assumptions about workers that would be held by a manager who uses Theory X and the assumptions about workers by a manager who uses Theory Y. Which of the two types of managers would you rather work for? Consider their management styles in your answer.

Correct Answer
Answered by ExamLex AI
Theory X and Theory Y are two contrastin...
View Answer

Correct Answer
verified

Correct Answer
verified

According to Ouchi, American industry is dominated by ____ firms. These firms emphasize short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialized career paths.

Correct Answer
verified

For job enrichment to benefit the company, what must happen first?

Correct Answer
verified

Herzberg thought a state of complete satisfaction was common among employees.

Correct Answer
verified

Which of the following strengthens desired behavior by eliminating an undesirable task or situation?

Correct Answer
verified

An action directly following a particular behavior is called a(n)

Correct Answer
verified

How does a positive reinforcement differ from a negative reinforcement?

Correct Answer
Answered by ExamLex AI
Positive reinforcement and negative rein...
View Answer

Employee empowerment replaces top-down management control, giving employees a voice in what they do and how and when they do it.

Correct Answer
verified

The need for self-actualization concerns an employee's desire for

Correct Answer
verified

Maslow's hierarchy of needs includes psychological needs, safety needs, social needs, security needs, and self-importance needs.

Correct Answer
verified

Janna owns a jewelry shop that sells handmade jewelry. Her employees are paid a certain amount for each bracelet and necklace they produce, regardless of the amount of time it takes. This is a

Correct Answer
verified

The concepts underlying Theory Z were first presented in the 1960 book, The Human Side of Enterprise.

Correct Answer
verified

All of the following are characteristics of McGregor's Theory X except

Correct Answer
verified

A sales manager has implemented a program for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory. The sales manager has missed the key concept in management by objectives, which is

Correct Answer
verified

Which of the following stages is not a part of the team development process?

Correct Answer
verified

How does motivation differ from morale? How does each affect job performance?

Correct Answer
Answered by ExamLex AI
Motivation and morale are both important...
View Answer

Exam 10: Motivating and Satisfying Employees and Teams

Herzberg concluded from his studies that managers should focus on ____ factors to produce long-term dedication from their employees.

Correct AnswerverifiedShow Answer

The theory stating that rewarded behavior is likely to be repeated and that punished behavior is less likely to recur is called

Correct AnswerverifiedShow Answer

Compare and contrast the assumptions about workers that would be held by a manager who uses Theory X and the assumptions about workers by a manager who uses Theory Y. Which of the two types of managers would you rather work for? Consider their management styles in your answer.

Correct AnswerAnswered by ExamLex AITheory X and Theory Y are two contrastin...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to Ouchi, American industry is dominated by ____ firms. These firms emphasize short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialized career paths.

Correct AnswerverifiedShow Answer

For job enrichment to benefit the company, what must happen first?

Correct AnswerverifiedShow Answer

Herzberg thought a state of complete satisfaction was common among employees.

Correct AnswerverifiedShow Answer

Which of the following strengthens desired behavior by eliminating an undesirable task or situation?

Correct AnswerverifiedShow Answer

An action directly following a particular behavior is called a(n)

Correct AnswerverifiedShow Answer

How does a positive reinforcement differ from a negative reinforcement?

Correct AnswerAnswered by ExamLex AIPositive reinforcement and negative rein...View AnswerShow Answer

Employee empowerment replaces top-down management control, giving employees a voice in what they do and how and when they do it.

Correct AnswerverifiedShow Answer

The need for self-actualization concerns an employee's desire for

Correct AnswerverifiedShow Answer

Maslow's hierarchy of needs includes psychological needs, safety needs, social needs, security needs, and self-importance needs.

Correct AnswerverifiedShow Answer

Janna owns a jewelry shop that sells handmade jewelry. Her employees are paid a certain amount for each bracelet and necklace they produce, regardless of the amount of time it takes. This is a

Correct AnswerverifiedShow Answer

The concepts underlying Theory Z were first presented in the 1960 book, The Human Side of Enterprise.

Correct AnswerverifiedShow Answer

All of the following are characteristics of McGregor's Theory X except

Correct AnswerverifiedShow Answer

A sales manager has implemented a program for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory. The sales manager has missed the key concept in management by objectives, which is

Correct AnswerverifiedShow Answer

Which of the following stages is not a part of the team development process?

Correct AnswerverifiedShow Answer

How does motivation differ from morale? How does each affect job performance?

Correct AnswerAnswered by ExamLex AIMotivation and morale are both important...View AnswerShow Answer

Correct Answer
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Correct Answer
verified

Correct Answer
Answered by ExamLex AI
Theory X and Theory Y are two contrastin...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
Answered by ExamLex AI
Positive reinforcement and negative rein...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
Answered by ExamLex AI
Motivation and morale are both important...
View Answer