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Exam 10: Motivating and Satisfying Employees and Teams

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Question 71

Multiple Choice

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A firm characterized by lifetime employment, collective decision making, collective responsibility, slow evaluation and promotion, implied control, nonspecialized career paths, and a holistic concern for employees is called

A) type A.
B) type Z.
C) type J.
D) type X.
E) type Y.

F) A) and E)
G) B) and D)

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Question 72

Multiple Choice

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In the first set of Hawthorne experiments dealing with lighting, the main conclusion was that

A) the pressure of social acceptance affects production.
B) a sense of involvement affects production.
C) variations in lighting affect production.
D) the piece-rate method affects production.
E) only the amount of pay affects production.

F) C) and E)
G) None of the above

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Question 73

Multiple Choice

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Following the birth of his first child, RC Simpson, a software designer for Microsoft, wished to spend more time with his family. He asked his employer if he could perform a portion of his work at home and come into the office only Tuesday through Thursday. Microsoft allowed it. By allowing RC to work at home on Mondays and Fridays, Microsoft practices ____ as a motivational technique.

Raul, an engineer with a leading manufacturer, could not figure out why he was so motivated in his job. However, in conversation he pointed out a few things that may have contributed to such motivation. First, top managers were sharing company goals with employees. Second, his manager recently met with Raul's engineering group to discuss the goals relevant to their jobs. Third, his manager requested that each person think about how he or she could personally help achieve these goals. As he followed through on his manager's request, Raul found himself becoming clearer about the role he is expected to play in reaching the organization's goals. This manufacturer is using ____ to help its managers boost employee motivation.

Job security, health insurance, and safe working conditions are all characteristics of which needs level?

Nathan discovers that his mortgage company's employees are working very slowly because they are afraid that, if they finish the loans they are currently processing, they will run out of work and lose their jobs. Nathan's employees are

MBO stands for

The piece-rate system is based on the assumption that simply paying an employee more money will increase that person's motivation.

What are the benefits and the problems associated with telecommuting?

At midyear, Lilliana, the manager of a store, realizes that the new outlet mall with 300 stores down the street is taking much of the sales away from her store, so she will need to revise the sales goals of her sales associates. Lilliana is in what stage of the MBO process?

Things were terrific at CentralPDX Bank on Elm Street until an unfortunate incident occurred. Before the incident, the bank had installed hidden cameras, a fancy alarm system, and bars on entrance and exit doors. Nevertheless, the bank was burglarized last week. Although no employees were hurt, one of the bank's most loyal and respected tellers said, "For the first time in five years, I feel a bit uneasy, fearful on the job." The bank may find that for this employee and others, the ____ need must now be met.

The end result of the Hawthorne studies was an unexpected one, which found that

IBM, Eastman Kodak, and Hewlett-Packard are organizations that emphasize long-term employment, collective decision making, individual responsibility for the outcomes of decisions, and moderately specialized career paths. These companies are examples of ____ firms.

First Tennessee Bank introduced a new program that allowed employees to determine their own work schedules. This type of program is

Sally Smith, a supervisor at Chipotle's Mexican Grill, was recently evaluated by her subordinates. Their responses indicated that Sally uses Theory X assumptions when dealing with employees. For example, one of the comments indicated that she treats employees as if they

The stage of team development in which a team reaches its full potential is called

When Sara was recognized by the store manager at a store meeting for exceeding all of her past year's objectives and when the announcement of her promotion to assistant store manager was made, which need of hers was filled?

The expectancy theory says that people are motivated

Virtual teams are unassigned teams of friends within an organization.

Securing the acceptance of top management is the first step in an MBO program. Which of the following is not one of the four remaining steps?