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Exam 10: Motivating and Satisfying Employees and Teams

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Question 91

Multiple Choice

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The team member concerned with the emotional needs of others is fulfilling what role?

A) Caregiver
B) Psychologist
C) Mother hen
D) Leadership
E) Socioemotional

F) None of the above
G) B) and D)

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Question 92

True/False

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The logical outcome of the assumptions underlying Theory X is a highly controlled work situation in which managers make all decisions and workers carry them out.

A) True
B) False

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Question 93

Multiple Choice

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Before manager Kim can begin the MBO process with her associates, what step needs to be taken?

The most difficult need to satisfy is

Which of the following is not a level in Maslow's hierarchy of needs?

Frederick W. Taylor made his most significant contribution to management practice by his involvement with the Hawthorne studies.

The assumptions underlying Theory X generally agree with Frederick W. Taylor's concepts of scientific management.

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years. However, Mr. Smith, its CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required. The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr. Smith also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr. Smith decided that things needed to change. He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior. While this may not be the best option, Mr. Smith believes that it may work for the near future. -Refer to Garrett Enterprise. When Mr. Smith talks about implementing a system of rewarding only the best behavior and punishing bad behavior, which of these theories is he utilizing?

Explain the different facets of job enrichment and behavior modification.

According to Maslow's theory, safety is the most basic and the most important need.

The reinforcement theory says that people are motivated

An employee's attitude toward his or her job, supervisors, and the firm itself is termed

Herzberg recognized only two dimensions: motivation and hygiene.

The U.S. Army's motto to "be all that you can be" relates most closely to the ____ level of needs.

What is goal-setting theory and how can an organization benefit from it?

Part-time work and job sharing provide flexibility but at the expense of reduced benefits compared to full-time employment.

Chad's boss demoted him when he did not meet his sales goal for the month. This action indicates the use of

All of the following are accurate statements about the expectancy theory except that

Every year, Barbara and her boss sit down together and discuss what Barbara should accomplish for the next year. Barbara's boss takes time to meet with all his employees like this to motivate them to accomplish their objectives. These actions rely on

When Mary Smith accepted a position with Intel Corporation in Hillsboro, Oregon, she knew little about what to expect. However, all her fears soon dissolved. One week before she began, she received a thorough orientation to the company, was introduced to her coworkers, was invited to lunch daily, and was encouraged to join a company-sponsored employees' club. Xerox seems to be satisfying Mary's ____ needs.