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When Dell Computer allows workers in a foreign country to provide technical assistance to its customers, it is engaging in


A) external recruitment.
B) revenue stream buildup.
C) insourcing.
D) outsourcing.
E) employment sourcing.

F) D) and E)
G) A) and E)

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Web site designers, Web masters, and programmers belong to which of the following specialized e-business resources?


A) Human
B) Financial
C) Material
D) Informational
E) Digital

F) A) and B)
G) A) and C)

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Describe how a blog could be beneficial for a company.

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A key advantage of the Internet is that it allows the customer to interact with the firm through e-business activities.

A) True
B) False

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Engaging customers in product development is a recognized use of social media.

A) True
B) False

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Data mining is the practice of saving all data to the cloud to be accessed through the Internet.

A) True
B) False

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Which of the following is a Web site that allows a company to share information about products or services?


A) Blog
B) Podcast
C) Forum
D) Crowdsource
E) Wiki

F) A) and D)
G) B) and C)

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According to a survey by eMarketer, ____ of U.S. companies with more than 100 employees are using social media tools for marketing.


A) 60
B) 70
C) 75
D) 80
E) 90

F) C) and D)
G) D) and E)

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Christopher notices that his Discover Card statement gives the company's Web address (Discovercard.com) and directs him there to pay his bills and answer his questions. What e-business strategy is Discover employing with this reference to its Web site?


A) Increasing revenue streams
B) Decreasing expenses
C) Selling additional services such as fraud insurance
D) Reallocating its revenue stream
E) Decreasing revenue streams

F) A) and D)
G) A) and E)

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Each objective of a social media plan should be all of the following except


A) measurable.
B) specific.
C) achievable.
D) oriented toward the future.
E) vague.

F) B) and D)
G) A) and B)

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Academic Standard, Inc. (ASI) Academic Standard, Inc. (ASI) , sells its products through the Internet. Amanda is one of the biggest buyers of the company's products for her business. Nearly all of the interactions between Amanda's company and ASI have been electronic, saving both time and energy. Although transaction costs are reasonable, ASI has encountered financial problems with high production costs. Jonathan, a veteran employee of ASI, suggested to senior management that certain aspects of production may need to be handled by other, more efficient companies. Jonathan also suggested that the company might want to create a physical store to possibly increase its visibility and potential profits. He explained many disadvantages of operating solely through the Internet. -Refer to Academic Standard, Inc. Academic Standard can be classified as a(n)


A) service business.
B) e-business.
C) social media business.
D) social content business.
E) media sharing business.

F) C) and D)
G) A) and B)

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After a company listens and pays attention to what is being said about a company through social media, what is the following step?


A) Select social media tools
B) Implement and integrate the plan
C) Segment and target the social media customer
D) Listen to determine opportunities
E) Establish social media objectives

F) B) and E)
G) All of the above

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"Critics" are the social media type that publish blogs, publish their own Web pages, and upload videos and music.

A) True
B) False

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Which of the following is not a sentiment analysis measurement?


A) Customer satisfaction score
B) Resolution time
C) Issue resolution rate
D) Number of Web site visitors
E) Mood measurement

F) D) and E)
G) A) and D)

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Data mining refers to searching large amounts of data looking for useful information.

A) True
B) False

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Flickr would be considered a social gaming site.

A) True
B) False

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How does a computer virus differ from malware? Are these the only two threats to computers?

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A computer virus is a specific type of m...

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Shifting revenues earned from customers inside a real Sears department store to revenues earned from those same customers online increases the firm's total sales revenues.

A) True
B) False

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Social media can most accurately be described as being about


A) technology.
B) people.
C) the Web.
D) new development.
E) communication.

F) B) and D)
G) B) and E)

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Which of the following is true about social media measurement tools?


A) Most companies use quantitative measurements.
B) Companies should use the same measurements for online as for offline.
C) There are generally five types of social media measurement.
D) Social media cannot be measured quantitatively.
E) Most companies use qualitative measurements.

F) A) and B)
G) B) and E)

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