Question 1

It is easy for an organization to develop ethics codes,policies,and procedures to deal with all relationships and every situation.

Accepted Answer

A) True 
 B)False  False

Question 2

In support of their position,proponents of the socioeconomic model argue that businesses should be allowed to ignore social issues.

Accepted Answer

A) True 
 B)False

Question 3

At Park Incorporated,employees are allowed one-hour lunches,but it has become common that most stroll back fifteen minutes late every day.The factor affecting the ethical behavior of Park's employees is

Accepted Answer

A)   individual.
B)   social.
C)   opportunity.
D)   code of ethics.
E)   whistle-blowing.F) B) and E)
G) All of the above

Question 4

The right to be heard implies that companies should listen to consumer complaints and

Accepted Answer

A)   thank them for their time.
B)   give them a full refund.
C)   do whatever the consumer requests.
D)   do nothing-just listening is enough.
E)   take appropriate action.F) C) and D)
G) A) and B)

Question 5

Helen Troy walked into her office and found a large,extravagant bouquet on her desk.Before she had time to read the card,her secretary said it was from Mr.Paris at Priam Corporation.The secretary knew Mr.Paris was trying to negotiate a sales deal with the company.Thus,she remarked that the beautiful flowers should help Ms.Troy make her decision.Although Ms.Troy did not know how to respond to Mr.Paris' gift,she thought an answer might be in her company's

Accepted Answer

A)   sales procedures.
B)   sales manual.
C)   employee handbook.
D)   code of ethics.
E)   sales training tapes.F) C) and E)
G) C) and D)

Question 6

Karen registers for a consumer education course at her high school.She is likely to learn about all of the following topics except

Accepted Answer

A)   how to prepare for a successful job interview.
B)   what to consider when purchasing a car.
C)   the provisions of consumer protection laws.
D)   the available sources of consumer information.
E)   Kennedy's Consumer Bill of Rights.F) C) and E)
G) All of the above

Question 7

A credit card company is offering an annual percentage rate of 3.9 percent.However,the company fails to mention that this is an introductory rate,and when consumers receive their bills after six months the rate increases to 21.9 percent.The consumers feel their right to ____ has been abused.

Accepted Answer

A)   be treated fairly
B)   be informed
C)   safety
D)   be heard
E)   serviceF) A) and B)
G) A) and D)

Question 8

What are the three major consumerism forces today?

Accepted Answer

The three major consumerism forces inclu...

Question 9

Long-distance providers are becoming increasingly concerned about certain activities within their industry.Various companies come together voluntarily to implement new standards of social responsibility that members must abide by.What seems to be the primary motivation in this case for an increased interest in social responsibility?

Accepted Answer

A)   Because corporations are creations of society,they are responsible for giving back to the communities in which they operate.
B)   These companies have realized it is in their best interest to increase their social responsibility before they are once again subject to stricter regulations.
C)   These companies are using social responsibility as a means to increase their profitability,both short term and long term.
D)   Long-distance providers have started taking pride in their industry and its record for social responsibility.
E)   They feel a responsibility to their stockholders,employees,the government,investors,and society as a whole.F) A) and C)
G) A) and B)

Question 10

You are the decision maker for purchasing office equipment in your organization.One sales representative privately offers you season tickets to the Texas Rangers if you help him out.This tactic is

Accepted Answer

A)   a corporate discount.
B)   a common business practice.
C)   a bribe.
D)   personal selling.
E)   ethical.F) None of the above
G) B) and C) C

Question 11

The motion picture industry uses a rating system to describe the content of its movies.Movies are accompanied by ratings such as PG (parental guidance suggested) or R (not suitable for those under 17) .This rating system satisfies consumers' right to

Accepted Answer

A)   be heard.
B)   safety.
C)   be informed.
D)   censorship.
E)   watch what they want to watch.F) C) and E)
G) A) and D)

Question 12

Describe the four types of pollution.Who should pay for a clean environment?

Accepted Answer

The four types of pollution include wate...

Question 13

Kai promised to repair Krystal's car on Thursday.After picking up the necessary part at a junkyard,he discovered he could not do the job after all and that the junkyard would not buy back the part.Krystal does not know about these developments.However,she thinks Kai will be finished with her car sometime today.What should Kai do?

Accepted Answer

A)   Try to repair the car even though he does not really know how.
B)   Try to repair the car so he can at least get his money's worth out of it.
C)   Call Krystal to inform her of the problem,and recommend a reputable repair shop.
D)   Fake an emergency and contact Krystal on Monday.
E)   Stall for time to read up on car repairs so he can practice on Krystal's car.F) B) and D)
G) B) and E) C

Question 14

Which of the following statements reflects the socioeconomic model of social responsibility?

Accepted Answer

A)   "I did it my way!" -Frank Sinatra
B)   "It's easier and better to ban smoking than to risk multimillion-dollar lawsuits." -a university professor
C)   "It's an absolutely preposterous proposal.The idea that any corporation has the right to reach beyond company gates to what you could even describe as the bedroom of the employee is ridiculous." -a spokesperson for the Tobacco Institute
D)   "In the private sector,employers can get away with quite a bit." -an attorney
E)   "We will not allow our motion pictures to be shown in any movie house in South Africa unless it is fully integrated." -the president of United International Pictures CorporationF) All of the above
G) A) and B)

Question 15

Jeremy owns a muffler shop in a large city.He provides services such as muffler repair,replacement,and minor car repair work.Last week Harold came into his business driving a 1957 Belair Convertible and told Jeremy that he wanted to convert it to a street-rod.He asked Jeremy if he would adjust the muffler so it would emit 125 decibels to give it a "muscle" sound.Harold told Jeremy he would pay an extra $1,000 in cash to get the work done.The legal limit for exhaust system noise is 95 decibels.Jeremy could do the work in a few hours and knows that no one would know that it came from his shop.His business has been slow lately and he is having a difficult time meeting his financial obligations;in addition,his son was just diagnosed with cancer.Which of the following is most correct regarding Jeremy's decision?

Accepted Answer

A)   Jeremy must make a decision that will impact society.
B)   Jeremy is facing a moral,legal,and ethical decision.
C)   Jeremy must make a decision that will impact him,personally.
D)   Jeremy has no decision to make,he must comply with the law.E) A) and B)
F) A) and C)

Question 16

Define a code of ethics.Do codes cover every business situation?

Accepted Answer

A code of ethics is a written guide to a...

Question 17

A firm's social responsibility program will be ineffective if it has less than the total commitment of the company's top business officials.

Accepted Answer

A) True 
 B)False

Question 18

Which president stated that consumers have the right to safety,to be informed,to choose,and to be heard?

Accepted Answer

A)   Franklin D.Roosevelt
B)   Dwight D.Eisenhower
C)   Lyndon B.Johnson
D)   John F.Kennedy
E)   George H.BushF) B) and D)
G) B) and C)

Question 19

When Ford discovered the fault with its Fiesta model that caused the car to explode easily when hit from the rear,what action should it have taken to preserve basic consumer rights?

Accepted Answer

A)   Ford should have performed a cost benefit analysis to determine whether it would save more money by doing nothing or by rectifying the problem.
B)   Ford should have launched a campaign warning consumers of the defect so they would avoid getting in accidents.
C)   Ford should have warned consumers of the explosions,recalled all of the defective automobiles,and corrected the problem.
D)   Ford should have quietly ignored the problem and phased the Fiesta out of its automobile lineup.
E)   Ford should have redesigned the automobile to make it safer for consumers in the future.F) A) and D)
G) C) and D)

Question 20

The federal act which provided over $7 billion to the EPA to protect and promote "green" jobs and a healthier environment is the

Accepted Answer

A)   National Environmental Policy Act.
B)   Resource Recovery Alliance.
C)   Resource Conservation and Recovery Act.
D)   American Recovery and Reinvestment Act.
E)   Clean Air Act Amendment.F) D) and E)
G) A) and B)

Exam 2: Ethics and Social Responsibility in Business

It is easy for an organization to develop ethics codes,policies,and procedures to deal with all relationships and every situation.

Correct Answer
verified
False

In support of their position,proponents of the socioeconomic model argue that businesses should be allowed to ignore social issues.

Correct Answer
verified

At Park Incorporated,employees are allowed one-hour lunches,but it has become common that most stroll back fifteen minutes late every day.The factor affecting the ethical behavior of Park's employees is

Correct Answer
verified

The right to be heard implies that companies should listen to consumer complaints and

Correct Answer
verified

Correct Answer
verified

Karen registers for a consumer education course at her high school.She is likely to learn about all of the following topics except

Correct Answer
verified

A credit card company is offering an annual percentage rate of 3.9 percent.However,the company fails to mention that this is an introductory rate,and when consumers receive their bills after six months the rate increases to 21.9 percent.The consumers feel their right to ____ has been abused.

Correct Answer
verified

What are the three major consumerism forces today?

Correct Answer
verified
The three major consumerism forces inclu...
View Answer

Correct Answer
verified

You are the decision maker for purchasing office equipment in your organization.One sales representative privately offers you season tickets to the Texas Rangers if you help him out.This tactic is

Correct Answer
verified
C

The motion picture industry uses a rating system to describe the content of its movies.Movies are accompanied by ratings such as PG (parental guidance suggested) or R (not suitable for those under 17) .This rating system satisfies consumers' right to

Correct Answer
verified

Describe the four types of pollution.Who should pay for a clean environment?

Correct Answer
verified
The four types of pollution include wate...
View Answer

Correct Answer
verified
C

Which of the following statements reflects the socioeconomic model of social responsibility?

Correct Answer
verified

Correct Answer
verified

Define a code of ethics.Do codes cover every business situation?

Correct Answer
verified
A code of ethics is a written guide to a...
View Answer

A firm's social responsibility program will be ineffective if it has less than the total commitment of the company's top business officials.

Correct Answer
verified

Which president stated that consumers have the right to safety,to be informed,to choose,and to be heard?

Correct Answer
verified

When Ford discovered the fault with its Fiesta model that caused the car to explode easily when hit from the rear,what action should it have taken to preserve basic consumer rights?

Correct Answer
verified

The federal act which provided over $7 billion to the EPA to protect and promote "green" jobs and a healthier environment is the

Correct Answer
verified

Exam 2: Ethics and Social Responsibility in Business

It is easy for an organization to develop ethics codes,policies,and procedures to deal with all relationships and every situation.

Correct AnswerverifiedFalse

In support of their position,proponents of the socioeconomic model argue that businesses should be allowed to ignore social issues.

Correct AnswerverifiedShow Answer

At Park Incorporated,employees are allowed one-hour lunches,but it has become common that most stroll back fifteen minutes late every day.The factor affecting the ethical behavior of Park's employees is

Correct AnswerverifiedShow Answer

The right to be heard implies that companies should listen to consumer complaints and

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Karen registers for a consumer education course at her high school.She is likely to learn about all of the following topics except

Correct AnswerverifiedShow Answer

A credit card company is offering an annual percentage rate of 3.9 percent.However,the company fails to mention that this is an introductory rate,and when consumers receive their bills after six months the rate increases to 21.9 percent.The consumers feel their right to ____ has been abused.

Correct AnswerverifiedShow Answer

What are the three major consumerism forces today?

Correct AnswerverifiedThe three major consumerism forces inclu...View AnswerShow Answer

Correct AnswerverifiedShow Answer

You are the decision maker for purchasing office equipment in your organization.One sales representative privately offers you season tickets to the Texas Rangers if you help him out.This tactic is

Correct AnswerverifiedC

The motion picture industry uses a rating system to describe the content of its movies.Movies are accompanied by ratings such as PG (parental guidance suggested) or R (not suitable for those under 17) .This rating system satisfies consumers' right to

Correct AnswerverifiedShow Answer

Describe the four types of pollution.Who should pay for a clean environment?

Correct AnswerverifiedThe four types of pollution include wate...View AnswerShow Answer

Correct AnswerverifiedC

Which of the following statements reflects the socioeconomic model of social responsibility?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Define a code of ethics.Do codes cover every business situation?

Correct AnswerverifiedA code of ethics is a written guide to a...View AnswerShow Answer

A firm's social responsibility program will be ineffective if it has less than the total commitment of the company's top business officials.

Correct AnswerverifiedShow Answer

Which president stated that consumers have the right to safety,to be informed,to choose,and to be heard?

Correct AnswerverifiedShow Answer

When Ford discovered the fault with its Fiesta model that caused the car to explode easily when hit from the rear,what action should it have taken to preserve basic consumer rights?

Correct AnswerverifiedShow Answer

The federal act which provided over $7 billion to the EPA to protect and promote "green" jobs and a healthier environment is the

Correct AnswerverifiedShow Answer

Correct Answer
verified
False

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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The three major consumerism forces inclu...
View Answer

Correct Answer
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Correct Answer
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C

Correct Answer
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Correct Answer
verified
The four types of pollution include wate...
View Answer

Correct Answer
verified
C

Correct Answer
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Correct Answer
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Correct Answer
verified
A code of ethics is a written guide to a...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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