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Exam 2: Ethics and Social Responsibility in Business

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Question 101

True/False

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Two additional rights added in the last decade are the right to consumer education and the right to courteous service.

A) True
B) False

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Question 102

Multiple Choice

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Zachis an environmentalist with very strong beliefs about who should pay for environmental cleanup.What is most likely to be Zach's view?

A) He believes that tax money should be used for environmental cleanup because everyone contributes to pollution.
B) He feels that there should be a governmental tax imposed on every item to cover the cost of its pollution.
C) He feels that individuals,not businesses,should foot the bill for environmental cleanup because individuals are the ones who benefit.
D) He feels environmental costs are a part of doing business,which should be paid by businesses and in turn by higher prices for consumers.
E) He believes those who are concerned about the environment and pollution should pay the costs.

F) D) and E)
G) A) and E)

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Question 103

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Manna's Coffee ​Eun-Sang is a highly respected person within her community.She is Asian in a largely Caucasian-populated area.Since Eun-Sang was looking for a new job,she went to a new company in the area called Manna's Coffee,where she applied for a position.After the interview,Eun-Sang felt confident that she would be hired because of her qualifications.However,she did not get a call back.Initially,Nancy did not think twice about it,but she felt differently when she visited the same coffee store later to purchase something for a friend.The company had hired an inexperienced Caucasian male with a history of unemployment.At this point,Eun-Sang was quite aggravated,but she left the issue alone.??She ended up asking an associate for an espresso machine.The employee informed Eun-Sang where the machine was located and retrieved it for her.Eun-Sang asked if there were any other espresso machines of higher quality.When the associate said no,Eun-Sang purchased the item and left.After she gave the gift to her friend,she noticed a much better quality espresso machine that someone else had given her.Eun-Sang asked where they had purchased it,and they responded,"Manna's Coffee." -Refer to Manna's Coffee.Before he got his job,another description for the employee who was hired over Eun-Sang would be

Manna's Coffee ​Eun-Sang is a highly respected person within her community.She is Asian in a largely Caucasian-populated area.Since Eun-Sang was looking for a new job,she went to a new company in the area called Manna's Coffee,where she applied for a position.After the interview,Eun-Sang felt confident that she would be hired because of her qualifications.However,she did not get a call back.Initially,Nancy did not think twice about it,but she felt differently when she visited the same coffee store later to purchase something for a friend.The company had hired an inexperienced Caucasian male with a history of unemployment.At this point,Eun-Sang was quite aggravated,but she left the issue alone.??She ended up asking an associate for an espresso machine.The employee informed Eun-Sang where the machine was located and retrieved it for her.Eun-Sang asked if there were any other espresso machines of higher quality.When the associate said no,Eun-Sang purchased the item and left.After she gave the gift to her friend,she noticed a much better quality espresso machine that someone else had given her.Eun-Sang asked where they had purchased it,and they responded,"Manna's Coffee." -Refer to Manna's Coffee.If Eun-Sang were Caucasian and the company employees were mostly Asian,the way she was treated would be referred to as

Supporters of increased social responsibility would most likely say that the goal of a firm is to

The statement "Warning: The Surgeon General Has Determined That Cigarette Smoking Is Dangerous to Your Health" supports the consumers' rights to

Major advances in consumerism have come through federal legislation.

For health-related companies such as Jenny Craig,Inc.,one of the most frequent ethical issues related to communications that they face is

You were hired as a television anchorwoman this year.After a few months your supervisor demoted you because you were said to be too old,unattractive,and not deferential enough to men.You believe this supervisor has violated your right to

Negotiated settlements for cleaning up hazardous wastes became known as sweetheart deals because the EPA helped only those companies friendly to them.

Fernanda has worked with her officemates for two years.When she started working she was very careful to return from every break on time and to keep meticulous track of her time.Over the last month she has spent more time at breaks with her colleagues who encourage her to write down the proper amount of time for the break regardless of how long they were away from their workstations."Everyone does it," one of her colleagues said,and the others agreed.Fernanda does as her colleagues have told her to do.What social factor(s) have affected her ethics?

Babkok Corporation set up an effective program for social responsibility.Its top managers developed a policy statement outlining key areas of concern.This statement will serve as a guide for other employees as they become involved in the program.Now

Businesses' record of social responsibility today is much better than in past decades.

How should social responsibility programs be funded? Explain your answer.

Customers can't find out which firms are acting responsibly and which are not.

Glenn bought a ladder at the local hardware store.He took it home and read the instructions then set it up by following the instructions and the diagrams on the ladder itself.The ladder had been tested by the manufacturer for quality and reliability.He used it several times over the next year,becoming more comfortable with using it each time.The last time he used it,he was painting the eves of his house and,while stretching to reach a corner,the brace on the ladder gave way causing him to fall to the ground and break his leg.Which of the basic consumer rights was violated by the ladder company?

Residents around Lake Gunter have been warned not to drink their water because it contains some unknown chemical contaminant that could be harmful.What is this called?

Over the past several decades,concern for the environment has

During the first quarter of the twentieth century,working conditions were deplorable by today's standards.

Copley Pharmaceutical,Inc.recently pled guilty to federal criminal charges for falsifying drug manufacturers' reports to the Food and Drug Administration.This is an example of a company that failed to exercise proper ____________.