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Exam 6: Understanding the Management Process

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Question 31

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Carol has worked for Centrum Springs,Inc.,for many years and has now been given the opportunity to advance in the company.Her manager is retiring and hopes that Carol will take over for him.However,even though Carol is an experienced employee,there are many things that she still needs to learn.Carol has trained many new employees,but she has never held a management position.Carol needs to have a general understanding of what it takes to be a manager. ​There are many problems in Carol's department.There are no plans to fall back on in case the initial plan fails.Carol also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Carol feels that this is a great opportunity,and she is anxious to learn everything to be a great manager.She knows that if she performs well in this position,she will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs,Inc.If Carol were to take this first step up the corporate ladder,she would be classified as a

A) top manager.
B) strategic manager.
C) tactical manager.
D) first-line manager.
E) general manager.

F) None of the above
G) A) and B)

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Question 32

Multiple Choice

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An outline of the actions an organization intends to take to accomplish its goals and objectives is called its

A) policy.
B) plan.
C) organization function.
D) mission.
E) control function.

F) A) and E)
G) C) and D)

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Question 33

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A former CEO at International Telephone and Telegraph had a reputation for publicly humiliating subordinates who annoyed or disappointed him.This manager obviously needed to improve his ____ skills.

Mike Kelleher,long-time chief executive officer of Southwest Airlines,was known for inspiring and motivating his employees.He related well to people within and outside the Southwest Airlines organization.Mike Kelleher had good ____ skills.

As Riley Jones,manager of Dillards,hands out customer questionnaires to get a better idea of customers' needs as well as their concerns,she is exercising which facet of total quality management (TQM) ?

Define the aspects of a SWOT analysis and how it can benefit a company.

Grouping resources and activities to efficiently and effectively accomplish a result is called

Certain techniques can help generate creative alternatives,but those techniques do not include brainstorming.

Patrick manages a convenience store.He is responsible for scheduling employees,receiving and stocking inventory on the shelves,counting the cash,making deposits,and reconciling the cash registers against the contents of the registers.He likes working with the employees and doesn't mind handling the inventory,but does not enjoy the part of the job dealing with the cash and cash registers.Of the resources Patrick must oversee,which one does he least enjoy?

Tommy Martin has been described as a visionary.He has the ability to think in abstract terms and see how all the pieces of his company fit together.Tommy has ____ skills.

The process of evaluating and regulating ongoing activities to ensure that goals are achieved is known as

First-line managers spend most of their time working with and motivating their employees,answering questions,and solving daily problems.

Achieving a balance between competing and conflicting goals is called optimization.

Core competencies of an organization are the aspects that a company performs well.

____ is called the "first" management function because all other management functions depend on it.

Choose any company that you are familiar with and describe one specific example of each of the four areas of a SWOT analysis.

A manager who coordinates the activities of operating employees is a(n) ____ manager.

A manager with strong conceptual skills is able to think well in concrete terms.

All of the following are reasons for a greater focus on quality by U.S.firms except

A manager who has the abilities to relate to people,understand their needs,and show compassion has ____ skills.