Question 1

An organization chart reveals

Accepted Answer

A)   staff accountability.
B)   committee assignments.
C)   informal authority.
D)   detailed duties of each manager.
E)   the company's organizational structure.F) None of the above
G) B) and C)

Question 2

Personal rather than formal relationships among employees are known as the

Accepted Answer

A)   span of management.
B)   chain of command.
C)   informal organization.
D)   bureaucratic structure.
E)   grapevine.F) B) and E)
G) B) and C)

Question 3

Joy,a sales representative,is placed in a group with an engineer from operations,a human resource specialist,and a financial manager to develop new uses for one of the company's existing products in order to increase sales.This group is a

Accepted Answer

A)   standing committee.
B)   task force.
C)   special project team.
D)   cross-functional team.
E)   multifaceted work group.F) D) and E)
G) A) and D)

Question 4

The number of layers,or levels,in a firm is referred to as the firm's

Accepted Answer

A)   organizational structure.
B)   managerial hierarchy.
C)   cluster structure.
D)   organizational height.
E)   bureaucratic structure.F) C) and E)
G) B) and D)

Question 5

Green Sports Incorporated is a small start-up company that manufactures and markets sports equipment made from recycled materials.Green Sports is best suited to base its departmentalization on product.

Accepted Answer

A) True 
 B)False

Question 6

Why is job specialization needed?

Accepted Answer

Job specialization is the separation of all organizational activities into distinct tasks and the assignment of different tasks to different people.It is needed because the tasks that need to be accomplished in any one organization are typically too large for one person to handle.Also,when a worker specializes in certain tasks,that employee is likely to become quite efficient and will save the organization money.Also,repeating the same job reduces time in changing tasks as well as the additional ease of designing specialized equipment when jobs are more specialized.

Question 7

Since Dillards operates in a complex and dynamic environment,its store managers are given significant freedom to run their stores.This indicates that top leaders at Dillards

Accepted Answer

A)   centralize decision making.
B)   deemphasize lower-level management training.
C)   control their managers tightly.
D)   deemphasize lower-level management accountability.
E)   decentralize authority.F) C) and E)
G) None of the above

Question 8

In an organization with a matrix structure,authority flows both

Accepted Answer

A)   down and across.
B)   up and down.
C)   up and across.
D)   in lines and in circles.
E)   through groups and individuals.F) A) and E)
G) A) and C)

Question 9

The span of management plays a direct role in determining the organization's height.

Accepted Answer

A) True 
 B)False  True

Question 10

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year.This is a(n)

Accepted Answer

A)   ad hoc committee.
B)   permanent committee.
C)   task force.
D)   standing committee.
E)   organizational review committee.F) A) and D)
G) B) and E)

Question 11

A corporate culture is generally defined as the

Accepted Answer

A)   manner in which employees interact with each other and with management.
B)   incorporation of company policies and procedures into employee activities.
C)   inner rites,rituals,heroes,and values of a firm.
D)   management philosophy pertaining to customer service.
E)   informal interaction of employees outside work duringnonbusinesshours.F) A) and B)
G) A) and C)

Question 12

Charlie is at the top of her company's organization chart.Which of the following is most likely to be her job title?

Accepted Answer

A)   Executive manager
B)   President
C)   Manager
D)   Vice president,operations
E)   Organization leaderF) A) and D)
G) C) and E)

Question 13

A span of control may be wide when

Accepted Answer

A)   managers and workers are located far from one another.
B)   a great deal of interaction among levels is needed.
C)   few new problems are expected to arise.
D)   the manager has a lot of work other than managing.
E)   new problems arise frequently.F) B) and D)
G) A) and E)

Question 14

When you encounter an organization where employees are quite intense,focused,and determined to win,you have encountered an organization with a(n) ___ culture.

Accepted Answer

A)   fragmented
B)   networked
C)   informal
D)   mercenary
E)   communalF) A) and B)
G) A) and C)

Question 15

All of the following are reasons for a narrow span of management except

Accepted Answer

A)   workers are located far from one another.
B)   few new problems are expected.
C)   the manager must do a lot of work other than managing.
D)   a great deal of interaction between management and workers is needed.
E)   new problems arise frequently.F) B) and C)
G) None of the above B

Question 16

Top Queen,Inc.(TQI) 
Top Queen,Inc.(TQI) is a business-clothing store for professional women.The owner of the company has designed the business so that she hardly ever has to be there.There are many departmental managers who hold a lot of responsibility.While they are organized separately by department,each manager knows enough about the other departments to be able to fill in at any time.The department managers also delegate a lot of work further down to their employees as a way to empower them.The owner even delegates store-management responsibilities to a different department manager each month.Even though certain people are delegated certain tasks,everyone pitches in,so it is sometimes hard to tell who is really in charge.
The employees are so comfortable with each other that many go out and participate in activities together on the weekends,even when they are not working.However,the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others.
-Refer to Top Queen,Inc.It seems that TQI managers could be considered all of the following except

Accepted Answer

A)   line managers.
B)   department managers.
C)   staff managers.
D)   functional managers.
E)   owners.F) B) and D)
G) A) and C)

Question 17

An informal communications network is known as a

Accepted Answer

A)   memo.
B)   company newspaper.
C)   chain of command.
D)   grapevine.
E)   bulletin board.F) A) and C)
G) B) and E)

Question 18

When a functional structure is combined with a project structure,the resulting structure is called a(n) ____ structure.

Accepted Answer

A)   line-and-staff
B)   network
C)   integrated
D)   matrix
E)   hybridF) None of the above
G) All of the above

Question 19

Top Queen,Inc.(TQI) 
Top Queen,Inc.(TQI) is a business-clothing store for professional women.The owner of the company has designed the business so that she hardly ever has to be there.There are many departmental managers who hold a lot of responsibility.While they are organized separately by department,each manager knows enough about the other departments to be able to fill in at any time.The department managers also delegate a lot of work further down to their employees as a way to empower them.The owner even delegates store-management responsibilities to a different department manager each month.Even though certain people are delegated certain tasks,everyone pitches in,so it is sometimes hard to tell who is really in charge.
The employees are so comfortable with each other that many go out and participate in activities together on the weekends,even when they are not working.However,the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others.
-Refer to Top Queen,Inc.The group of employees that participate in outside activities on the weekend would be considered a(n) ____ group.

Accepted Answer

A)   informal
B)   inspirational
C)   affirmative
D)   business
E)   departmentalF) A) and E)
G) A) and D)

Question 20

Authority and ____ are synonymous terms.

Accepted Answer

A)   power
B)   responsibility
C)   duty
D)   delegation
E)   accountabilityF) D) and E)
G) B) and C)

Exam 7: Creating a Flexible Organization

An organization chart reveals

Correct Answer
verified

Personal rather than formal relationships among employees are known as the

Correct Answer
verified

Joy,a sales representative,is placed in a group with an engineer from operations,a human resource specialist,and a financial manager to develop new uses for one of the company's existing products in order to increase sales.This group is a

Correct Answer
verified

The number of layers,or levels,in a firm is referred to as the firm's

Correct Answer
verified

Green Sports Incorporated is a small start-up company that manufactures and markets sports equipment made from recycled materials.Green Sports is best suited to base its departmentalization on product.

Correct Answer
verified

Why is job specialization needed?

Since Dillards operates in a complex and dynamic environment,its store managers are given significant freedom to run their stores.This indicates that top leaders at Dillards

Correct Answer
verified

In an organization with a matrix structure,authority flows both

Correct Answer
verified

The span of management plays a direct role in determining the organization's height.

Correct Answer
verified
True

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year.This is a(n)

Correct Answer
verified

A corporate culture is generally defined as the

Correct Answer
verified

Charlie is at the top of her company's organization chart.Which of the following is most likely to be her job title?

Correct Answer
verified

A span of control may be wide when

Correct Answer
verified

When you encounter an organization where employees are quite intense,focused,and determined to win,you have encountered an organization with a(n) ___ culture.

Correct Answer
verified

All of the following are reasons for a narrow span of management except

Correct Answer
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B

Correct Answer
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An informal communications network is known as a

Correct Answer
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When a functional structure is combined with a project structure,the resulting structure is called a(n) ____ structure.

Correct Answer
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Correct Answer
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Authority and ____ are synonymous terms.

Correct Answer
verified

Exam 7: Creating a Flexible Organization

An organization chart reveals

Correct AnswerverifiedShow Answer

Personal rather than formal relationships among employees are known as the

Correct AnswerverifiedShow Answer

Joy,a sales representative,is placed in a group with an engineer from operations,a human resource specialist,and a financial manager to develop new uses for one of the company's existing products in order to increase sales.This group is a

Correct AnswerverifiedShow Answer

The number of layers,or levels,in a firm is referred to as the firm's

Correct AnswerverifiedShow Answer

Green Sports Incorporated is a small start-up company that manufactures and markets sports equipment made from recycled materials.Green Sports is best suited to base its departmentalization on product.

Correct AnswerverifiedShow Answer

Why is job specialization needed?

Since Dillards operates in a complex and dynamic environment,its store managers are given significant freedom to run their stores.This indicates that top leaders at Dillards

Correct AnswerverifiedShow Answer

In an organization with a matrix structure,authority flows both

Correct AnswerverifiedShow Answer

The span of management plays a direct role in determining the organization's height.

Correct AnswerverifiedTrue

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year.This is a(n)

Correct AnswerverifiedShow Answer

A corporate culture is generally defined as the

Correct AnswerverifiedShow Answer

Charlie is at the top of her company's organization chart.Which of the following is most likely to be her job title?

Correct AnswerverifiedShow Answer

A span of control may be wide when

Correct AnswerverifiedShow Answer

When you encounter an organization where employees are quite intense,focused,and determined to win,you have encountered an organization with a(n) ___ culture.

Correct AnswerverifiedShow Answer

All of the following are reasons for a narrow span of management except

Correct AnswerverifiedB

Correct AnswerverifiedShow Answer

An informal communications network is known as a

Correct AnswerverifiedShow Answer

When a functional structure is combined with a project structure,the resulting structure is called a(n) ____ structure.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Authority and ____ are synonymous terms.

Correct AnswerverifiedShow Answer

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True

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B

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