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The human resource manager of one of Hershey Foods' production facilities has been noticing an increase in absenteeism among assembly-line workers in the chocolate bar plant.Switching to a job rotation system would probably significantly decrease the amount of absenteeism.

A) True
B) False

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A locally owned and operated bakery with just one location is likely to have


A) a short chain of command.
B) a complex chain of command.
C) an extensive advisory staff.
D) a highly departmentalized structure.
E) no organization chart.

F) C) and E)
G) A) and B)

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Many online companies strive to have a corporate culture based on trust and friendship among employees,a strong commitment to the company,and a relaxed and informal atmosphere.This is a ____ culture.


A) communal
B) fragmented
C) networked
D) family
E) mercenary

F) C) and D)
G) A) and B)

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Location,product,function,and customer are common bases for a firm's


A) span of management.
B) job design.
C) job specialization.
D) chain of command.
E) departmentalization.

F) A) and B)
G) A) and E)

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Cross-functional teams are not very effective structures to use when developing a new product or service.

A) True
B) False

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Staff managers are part of the chain of command of an organization.

A) True
B) False

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Lamar,a manager for a computer assembly department,has toured the assembly floor where employees are performing specialized tasks and noticed that employees seem to be bored and dissatisfied with their work.To promote satisfaction and retain employees' interest in their jobs,Lamar may do any of the following except


A) transfer everyone out of the department.
B) start job rotation.
C) institute job enlargement.
D) cross-train employees.

E) A) and D)
F) None of the above

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The employees at the Ford production facility in Michigan work on an assembly line where each employee performs a specific task.This method of assembly-line production is a good example of job specialization.

A) True
B) False

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Ivan Boston is a regional sales manager for Unisys,a large manufacturer of computer systems.As such,Ivan is responsible for salespeople throughout the region,and he must interact with them frequently to solve problems.Which of the following descriptions is most characteristic of Unisys and its sales managers?


A) Wide span of management control and flat organizational height
B) Narrow span of management control and flat organizational height
C) Wide span of management control and tall organizational height
D) Narrow span of management control and tall organizational height
E) Low administrative costs and clear communication

F) A) and E)
G) B) and E)

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Companies like Southwest Airlines and Saturn attribute a great deal of their success to their strong corporate cultures,which is inaccurate.In reality,research has determined that,over time,corporate culture has only a marginal influence on firm performance.

A) True
B) False

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Bre'Aujanaye operates a flower shop in Paris.All employee can take orders,sell flowers,make arrangements,and commit the store to large orders for weddings,banquets,and special events.Why type of organization does Bre'Aujanaye have?


A) Wide
B) Narrow
C) Centralized
D) Decentralized

E) A) and D)
F) None of the above

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Grouping jobs into manageable units according to some reasonable scheme is known as


A) job description.
B) departmentalization.
C) centralized organization.
D) bureaucratic structuring.
E) informal organizing.

F) A) and B)
G) D) and E)

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Adam Smith,author of The Wealth of Nations,is widely credited with being the first person to emphasize the power of specialization.

A) True
B) False

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A task force is a committee responsible for investigating a major problem or pending decision.

A) True
B) False

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Discuss several advantages and disadvantages of committees over individuals.Offer examples that you have been a part of or are aware of to emphasize your point.

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Committees are often able to bring infor...

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​The author of the book,The Wealth of Nations,which emphasized the power of specialization,was


A) ​Adam Smith
B) ​John Smith
C) ​Fred Smith
D) ​Wilber Smith

E) A) and D)
F) A) and C)

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An advantage of decision-making by a committee in lieu of an individual is that committee deliberations are always faster than individual decisions.

A) True
B) False

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In a furniture factory,one worker cuts the wood according to the design,another glues the furniture together,and another stains and finishes the furniture.This is an example of


A) departmentalization.
B) decentralization.
C) job specialization.
D) job rotation.
E) an automated assembly line.

F) A) and E)
G) B) and E)

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The more complex and uncertain a company's environment,the more likely it is that the company will


A) decentralize the organization.
B) have a split between decentralized and centralized decision making.
C) centralize the organization.
D) increase the span of control,thus increasing the number of employees on board.
E) decrease the span of control,thus decreasing the workforce.

F) C) and D)
G) B) and D)

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Define an organization.Relate that definition to a local eating establishment by showing how this organization fits the definition.

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Answers will vary.An organization is a g...

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